Aeromexico

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Airline info

  • Address: Torre Mapfre, 445 Paseo De La Riforma, Colonia Cuauthémoc, 06500 Mexico City, Districto Federal, Mexico
  • Contact number: +52 55 5133 4000
  • Website: www.aeromexico.com
  • IATA code/ICAO code: AM / AMX

On-time performance and safety record

  • On time performance (2022): 80.5%
  • Average age of fleet (2023): 7.1 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Aeromexico features a network including destinations in North, Central, South America and Asia. Its fleet of Dreamliners offers two different types of cabin in Business Class: the B787-9 has a 4-abreast cross section which guarantees unobstructed aisle access to all passengers, while the older fleet of 787-8s sports a 2+2+2 cross section (Photo Wikimedia Commons / U-95)

  • Name: Aerovias De Mexico SA, operating as Aeromexico
  • Date founded: September 14, 1934
  • IATA code/ICAO code: AM / AMX
  • CEO: Andrés Conesa Labastida
  • Address: Torre Mapfre, 445 Paseo De La Riforma, Colonia Cuauthémoc, 06500 Mexico City, Districto Federal, Mexico
  • Contact number: +52 55 5133 4000
  • Website: www.aeromexico.com
  • Hub: Mexico City
  • Focus cities: Guadalajara, Monterrey
  • Airline alliance: Skyteam
  • Frequent flyer programme: Club Premier
  • Fleet:

    61 aircraft

    • 10 Boeing 787-9 / 274 seats (36 Business, 27 AM Plus, 211 Economy)
    • 9 Boeing 787-8 / 243 seats (32 Business, 9 AM Plus, 202 Economy)
    • 6 Boeing 737 MAX 8 / 166 seats (16 Business, 18 AM Plus, 132 Economy)
    • 31 Boeing 737-800 / 160 seats (16 Business, 18 AM Plus, 126 Economy or 18 AM Plus, 168 Economy)
    • 5 Boeing 737-700 / 124 seats (12 Business, 18 AM Plus, 94 Economy)
  • Type of carrier: Full Service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    30kg in Business, 25kg in Economy on domestic flights; 2 bags for a total weigh of 64 kg in Business, 1 bag up to 23kg in Economy on flights to the US and Central America; 2 bags for a total weigh of 64 kg in Business, 2 bag up to 46kg in Economy on flights to Europe; 3 bags for a total of 96kg in Business, 2 bags for a total of 64kg in Economy on flights to South America and Asia

  • Pre-selection of seat:

    Business, AM Plus and Economy Flexible ticket holders can choose any seat at no cost

  • Priority check-in:

    Business and AM Plus passengers plus Gold, Platinum and Titanium Club Premier members

  • Fast track at security:

    Business passengers

  • Access to lounge:

    Available for free to Business passengers plus Platinum and Titanium Club premier members; available for a fee to AM Plus passengers

  • Priority boarding:

    Business and AM Plus passengers, plus Gold, Platinum and Titanium Club Premier members

  • Seat pitch:
    • 60 inches (152cm) in Business, 36 inches (91cm) in AM Plus, 31 inches (79cm) in Economy on the B787-9;
    • 60 inches (152cm) in Business, 38 inches (96cm) in AM Plus, 31 inches (79cm) in Economy on the B787-8;
    • 38 inches (96cm) in Business, 34 inches (86cm) in AM Plus, 31 inches (79cm) in Economy on the B737 MAX 8;
    • 39 inches (98cm) in Business, 34 inches (86cm) in AM Plus, 31 inches (79cm) in Economy or 34 inches (86cm) in AM Plus, 31 inches (79cm) in Economy on the B737-800;
    • 36 inches (91cm) in Business, 34 inches (86cm) in AM Plus, 31 inches (79cm) in Economy on the B737-700
  • Seat width:
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B787-9 and B787-8;
    • 21 inches (53cm) in Business, 17 inches (43cm) in AM Plus and Economy on the B737 MAX 8, selected B737-800 and on the B737-700 ;
    • 17 inches (43cm) in AM Plus and in Economy on selected B737-800
  • USB port and power socket:

    Available at every seat in Business on the B787-9 and B787-8; USB port only available at every seat on the B787-9 and B787-8

  • Lie-flat seat:

    In Business on the B787-9 and B787-8

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    16 inches (40.5cm)  in Business on the B787-9 and B787-8

  • Wi-fi:

    Available on all aircraft except for the B737-700

  • Inflight magazine:

    Aire and Accent magazines

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary (alcoholics included) in all classes on all flights

  • Upgraded meals in Premium Economy: No
  • Dine on demand in Business Class: No
  • Pets:

    No pets are allowed in the passengers cabin, they can only be transported as checked baggage

Gallery

A Boeing 737-800 landing at Miami International (Photo Wikimedia Commons / Eric Salard) A Boeing 787-8 taxiing at London heathrow (Photo Wikimedia Commons / John Taggart)
A Boeing 737-800 landing at Miami International (Photo Wikimedia Commons / Eric Salard)
A Boeing 787-8 taxiing at London heathrow (Photo Wikimedia Commons / John Taggart)

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