Air Asia

Airline info

  • Address: RedQ Jalan Pekeliling 5 Lapangan Terbang Antarabangsa, Kuala Lumpur (klia2), 64000 KLIA, Selangor, Malaysia
  • Contact number: +60 03 866 046 00
  • Website:
  • IATA code/ICAO code: AK/ AXM

On-time performance and safety record

  • On time performance (2023): 76.7%
  • Average age of fleet (2024): 5.7 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also

Low-cost Malaysian carrier Air Asia has subsidiaries in several Far Eastern Asia Countries, including Indonesia, Philippines, Thailand, India and Japan. Altogether, the Group has a fleet of 250+ aircraft and its network spans 150+ destinations. The carrier has been named the world’s best low-cost carrier by SKYTRAX for 11 years in a row including the latest award won in 2019 (Photo Wikimedia Commons / Jakkrit Prasertwit)

  • Name: Air Asia
  • Date founded: December20, 1993 – commenced operations November 18, 1996
  • IATA code/ICAO code: AK/ AXM
  • CEO: Riad Asmat – Bo Lingam CEO of Air Asia Group
  • Address: RedQ Jalan Pekeliling 5 Lapangan Terbang Antarabangsa, Kuala Lumpur (klia2), 64000 KLIA, Selangor, Malaysia
  • Contact number: +60 03 866 046 00
  • Website:
  • Hub: Kuala Lumpur
  • Focus cities: Kota Kinabalu, Penang, Kuching, Senai
  • Airline alliance: None
  • Frequent flyer programme: BIG Loyalty Programme
  • Fleet:

    95 aircraft (Air Asia Malaysia only)

    • 2 Airbus A321neo / 236 seats
    • 29 Airbus A320neo / 186 seats
    • 64 Airbus A320-200 / 180 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX ( is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Premium Flex ticket holders have checked baggage included in their fare. All other passengers have to pay to check their bags, from a minimum of 15kg available only on domestic flights, up to 40kg per passenger

  • Pre-selection of seat:

    Premium Flex ticket holders can select their seats for free

  • Priority check-in:

    Premium Flex ticket holders

  • Fast track at security:

    Premium Flex ticket holders

  • Access to lounge:

    Premium Flex ticket holders

  • Priority boarding:

    Premium Flex ticket holders

  • Seat pitch:

    29-30 inches (74-76cm) on the A321neo, A320neo and A320-200

  • Seat width:

    18 inches (46cm) on the A321neo, A320neo and A320-200

  • USB port and power socket:


  • Lie-flat seat:


  • Vanity kit:


  • IFE screen width:

    No individual screens available onboard

  • Wi-fi:

    Available in five packages: 10MB for MYR9 (2.10USD), 20MB for MYR18 (4.20USD), 50MB for MYR38 (8.90USD), 100MB for MYR48 (11.20USD) and 200MB for MYR58 (13.60USD)

  • Inflight magazine:


  • Onboard kit for kids:


  • Food and beverages:

    Food and drinks can be pre-booked or purchased onboard

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Not allowed in the passengers cabin


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