Air Astana

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Airline info

  • Address: 4A Zakarpatskaya street, Almaty 050039, Kazakhstan
  • Contact number: +7 727 258 41 35
  • Website: www.airastana.com
  • IATA code/ICAO code: KC / KZR

On-time performance and safety record

  • On time performance (2022): 84.0%
  • Average age of fleet (2023): 6.0 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 5/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

The national airline of Kazakhstan is introducing brand new A321LRs with lie-flat seats in Business Class on flights to selected destinations in Europe and the Far East Asia, with the aim of retiring the ageing B757 from service. Also, it is one of a very small group of airlines to offer an Economy Sleeper option, which allows passengers to buy and use three economy seats as a bed during night flights (Photo Wikimedia Commons / AviaKZ)

  • Name: Air Astana
  • Date founded: August 29, 2001 – commenced operations May 15, 2002
  • IATA code/ICAO code: KC / KZR
  • CEO: Peter Foster
  • Address: 4A Zakarpatskaya street, Almaty 050039, Kazakhstan
  • Contact number: +7 727 258 41 35
  • Website: www.airastana.com
  • Hub: Nur Sultan, Almaty
  • Focus cities: Atyrau
  • Airline alliance: None
  • Frequent flyer programme: Club Nomad
  • Fleet:

    31 aircraft

    • 3 Boeing 767-300 / 223 seats (30 Business, 193 Economy)
    • 3 Boeing 757-200 / 166 seats (16 Business, 150 Economy)
    • 3 Airbus A321neoLR / 166 seats (16 Business, 150 Economy)
    • 4 Airbus A321neo / 179 seats (28 Business, 151 Economy)
    • 2 Airbus A321-200 / 179 seats (28 Business, 151 Economy)
    • 4 Airbus A320neo / 148 seats (16 Business, 132 Economy)
    • 2 Airbus A320-200 / 148 seats (16 Business, 132 Economy)
    • 5 Embraer ERJ190-E2 / 108 seats (12 Business, 96 Economy)
    • 5 Embraer ERJ190 / 97 seats (9 Business, 88 Economy)
  • Type of carrier: Full Service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Two bags each weighing no more than 32kg (for a total of 64kg) in Business, 2 bags for a total of 46kg in Economy Sleeper, 1 bag up to 23kg in Economy can be checked-in for free; Basic Economy ticket holders have no baggage allowance included in their fare

  • Pre-selection of seat:

    Free for Business and Economy Sleeper passengers

  • Priority check-in:

    Business and Economy Sleeper passengers plus Nomad Club Silver, Gold and Diamond Members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers plus Nomad Club Gold and Diamond members

  • Priority boarding:

    Business and Economy Sleeper passengers plus Nomad Club Gold and Diamond members

  • Seat pitch:
    • 45 inches (114cm) in Business, 32 inches in Economy on the B767-300 and A321LR;
    • 57 inches (145cm) in Business, 31 inches (79cm) in Economy on the B757-200;
    • 37 inches (94cm) in Business, 31 inches (79cm) in economy on the A321neo, A321-200, A320neo and A320-200;
    • 34 inches (86cm) in Business, 29 inches (74cm) in Economy on the AERJ190-E2;
    • 36 inches (91cm) in Business, 31 inches (79cm) in Economy on the ERJ190
  • Seat width:
    • 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B767-300 and B757-200;
    • 20.5 inches (52cm) in Business, 18 inches (46cm) in Economy on the A321LR;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321neo, A321-200, A320neo and A320-200;
    • 17 inches (43cm) in Business and Economy on the ERJ190-E2;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the ERJ190
  • USB port and power socket:

    Power sockets and USB ports in Business, USB ports only available at all seats on the B767-300 and A321neo; power sockets available in Business on the B757-200 and A320-neo

  • Lie-flat seat:

    In Business on the B767-300 and A321neoLR

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    16 inches (46.5cm) in Business, 9 inches (23cm) in Economy on the B767-300; a tablet with movies and music is handed to Business passengers on the B757-200, A321-200 and A320neo and A320-200 on flights longer than 3 hours

  • Wi-fi:

    Available on the B767-300 and A321neo

  • Inflight magazine:

    Tengri

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all seats, including alcoholics

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passengers cabin if weigh is no more than 8kg, pet bag included; no fees are specified on the airline’s website

Gallery

A Boeing 767-300ER on take-off from Almaty airport (Photo Wikimedia Commons / AviaKZ)
A Boeing 767-300ER on take-off from Almaty airport (Photo Wikimedia Commons / AviaKZ)

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