Air Austral

Airline info

  • Address: Roland Garros Airport area 97438 Sainte Marie or BP 611 - 97472 Saint-Denis Cedex, Reunion
  • Contact number: +262 02 62 93 10 10
  • Website: www.air-austral.com
  • IATA code/ICAO code: UU / REU

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 7.3 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Air Austral is the airline of the island of Reunion, an overseas department and region of France situated in the south-western part of the Indian Ocean. Its major market is mainland France, but it flies also to a number of destinations in neighbouring islands, south-eastern Africa, plus (pre-Covid) Chennai in India, Bangkok in Thailand and Guangzhou in China. Its Reunion-Paris CDG is the longest non-stop domestic flight in the world, considering distance covered. Air Austral is one of few airlines in the world (the others being Air Astana and Air New Zealand) to offer the possibility for two adults or one adult and two child to reserve an Extra-Couchette seat, meaning that a row of three seats in Economy Class is converted into a bed during night flights (Photo Wikimedia Commons / Ken Fielding)

  • Name: Air Austral
  • Date founded: December 1974 as Reunion Air Services – adopted present name in 1986
  • IATA code/ICAO code: UU / REU
  • CEO: Marie Joseph Malè
  • Address: Roland Garros Airport area 97438 Sainte Marie or BP 611 - 97472 Saint-Denis Cedex, Reunion
  • Contact number: +262 02 62 93 10 10
  • Website: www.air-austral.com
  • Hub: Reunion
  • Focus cities: Mayotte
  • Airline alliance: Vanilla Alliance
  • Frequent flyer programme: My Capricorne
  • Fleet:

    8 aircraft

    • 3 Boeing 777-300ER / 442 seats (18 Business, 40 Premium Economy, 384 Economy)
    • 2 Boeing 787-8 / 272 seats (18 Business, 244 Economy)
    • 2 Boeing 737-800 / 162 seats (18 Business, 144 Economy)
    • 1 ATR 72-500 / 62 seats
  • Type of carrier: Full Service
  • Skytrax* rating: Not rated
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 40kg in Business, 35kg in Premium Economy, 25kg in Economy on long-haul flights; 30kg in Business, 25kg in Economy on regional flights; 15kg on flights operated by ATR 72-500

  • Pre-selection of seat:

    Free for Business and Premium Economy passengers; in Economy, on long range flights a standard seat can be pre-selected EUR20-30 and a Plus seat for EUR40-70, while on short- and medium-haul flights a standard seat costs EUR10-20 and a Plus seat EUR20-40; Extra-Couchette seat (on the B777-300ER) costs EUR120-150 for 1 adult and 2 children (under 12) or EUR 350 for 2 adults

  • Priority check-in:

    Business and Premium Economy passengers plus MyCapricorne Abonné, Premium and Exclusive members

  • Fast track at security:

    Business passengers

  • Access to lounge:

    Business passengers plus MyCapricorne Premium and Exclusive members

  • Priority boarding:

    Business and Premium Economy passengers plus MyCapricorne Premium and Exclusive members

  • Seat pitch:
    • 60 inches (152cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the B777-300ER;
    • 78 inches (198cm) in Busines, 32 inches (81cm) in Economy on the B787-8;
    • 40 inches 8101cm) in Business, 31 inches (79cm) in Economy on the B737-800;
    • 30 inches (76cm) on the ATR 72-500
  • Seat width:
    • 22 inches (56cm) in Business, 19 (48cm) inches in Premium Economy, 17 inches (43cm) in Economy on the B777-300ER;
    • 22 inches (56cm) in Business, 17 inches (43cm) in Economy on the B787-8;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B737-800;
    • 17 inches (43cm) on the ATR 72-500
  • USB port and power socket:

    Available at all seats in Business and Premium Economy on the B777-300ER, in Business only on the B787-8

  • Lie-flat seat:

    In Business on the B777-300 ER and B787-8

  • Vanity kit:

    In Business and Premium Economy on long-haul flights

  • IFE screen width:
    • 18 inches (46cm) in Business, 11 inches (28cm) in Premium Economy and Economy on the B777-300ER;
    • 18 inches (46cm) in Business, 11 inches (28cm) in Economy on the B787-8
  • Wi-fi:

    Available in all classes on selected B777-300ER

  • Inflight magazine:

    Escales Australes

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary (alcoholics included) in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Dogs and cats weighing up to 6kg are accepted in the passenger cabin; fee is EUR35

Write a review

(You must be logged to write a review) Click here to Login or Register
*
*
*
*

Assign a value to all the voices

Average Rating
*
*