Air India

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Airline info

  • Address: 113 Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi 110001, India
  • Contact number: +91 1 800 1801 407
  • Website: www.airindia.in
  • IATA code/ICAO code: AI / AIC

On-time performance and safety record

  • On time performance (2022): 62.0%
  • Average age of fleet (2023): 8.6 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Air India is the Country’s national airline, with a route network spanning Asia, Europe, North America, Oceania and Africa. In the pre-Covid era, it operated a Delhi-San Francisco-Delhi service with both legs proceeding eastbound and a round-the world trip in just 37-38 hours on B777-200LR. It is one of few airlines still operating the B777 with a 3+3+3 (9 seats) cross-section in Econom(Photo Wikimedia Commons / Julian Herzog)

  • Name: Air India
  • Date founded: July 29, 1946
  • IATA code/ICAO code: AI / AIC
  • CEO: Rajiv Bansal
  • Address: 113 Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi 110001, India
  • Contact number: +91 1 800 1801 407
  • Website: www.airindia.in
  • Hub: Delhi, Mumbai
  • Focus cities: Chennai, Bangalore, Kolkata, Hyderabad
  • Airline alliance: Star
  • Frequent flyer programme: Flying Returns
  • Fleet:

    124 aircraft

    • 4 Boeing 747-400 / 423 seats (12 First, 26 Business, 385 Economy)
    • 13 Boeing 777-300ER / 342 seats (4 First, 35 Business, 303 Economy)
    • 3 Boeing 777-200LR / 238 seats (8First, 35 Business, 195 Economy)
    • 27 Boeing 787-8 / 256 seats  (18 Business, 238 Economy)
    • 20 Airbus A321-200 / 182 seats (12 Business, 170 Economy)
    • 27 Airbus A320neo / 162 seats (12 Business, 150 Economy)
    • 9 Airbus A320-200 / 150-180 seats (12 Business, 138 Economy or 180 Economy)
    • 21 Airbus A319-100 / 122-144 seats (8 Business, 114 Economy or 144 Economy)
  • Type of carrier: Full Service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On domestic flights, free baggage allowance are 40kg in First, 35kg in Business, 25kg in Economy; On flights to North America and Europe, 2 bags for 64kg in First and Business, 2 bags for 46kg in Economy can be checked-in for free; on flights to Australia, Asia and the Middle East, baggage allowance is 40kg in First and Business, 30kg in Economy

  • Pre-selection of seat:

    In First and Business any seat can be pre-selected for free; in Economy, fee varies from 1.5USD to 58USD depending on the route and type of seat selection

  • Priority check-in:

    First and Business passengers plus Flying Returns Silver Edge Club, Golden Edge and Maharajah Club members

  • Fast track at security:

    No info available

  • Access to lounge:

    First and Business passengers plus Flying Returns Golden edge and Maharajah Club members

  • Priority boarding:

    First and Business passengers plus Flying Returns Silver Edge Club, Golden Edge and Maharajah Club members

  • Seat pitch:
    • 82 inches (208cm) in First, 57 inches (145cm) in Business, 31 inches (79cm) in Economy on the B747-400;
    • 80 inches (203cm) in First, 76 inches (193cm) in Business, 31 inches (79cm) in Economy on the B777-300ER;
    • 88 inches (223cm) in First, 76 inches (193cm) in Business, 34 inches (86cm) in Economy on the B777-200LR;
    • 74 inches (188cm) in Business, 33 inches (84cm) in Economy on the B787-8;
    • 40 inches (101cm) in Business, 31 inches (79cm) in Economy on the A321-200, A320neo and selected A320-200 or 30 inches (76cm) in Economy on selected A320-200;
    • 40 inches (101cm) in Business, 31 inches (79cm) in Economy or 29 inches (73.5cm) in Economy on the A319-100
  • Seat width:
    • 21 inches (53cm) in First, 19.5 inches in Business, 17.5 (47cm) inches in Economy on the B747-400;
    • 23 inches (58cm) in First, 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the B777-300ER and B777-200LR;
    • 22 inches (56cm) in Business, 17 inches (43cm) in Economy on the B787-8;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321-200, A320neo, A320-200 and A319-100
  • USB port and power socket:

    USB ports and power sockets available at all seats in all classes on the B787-8, in First and Business only on the B747-400, B777-300ER and B777-200LR

  • Lie-flat seat:

    In First on the B747-400; in First and Business on the B777-300ER; In Business on the B787-8; angle-flat seats are available in Business on the B747-400 and B777-200LR

  • Vanity kit:

    In First and Business on long-haul flights

  • IFE screen width:

    No info available

  • Wi-fi:

    No info available

  • Inflight magazine:

    No info available

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary snacks and beverages are available in all classes on flights up to 90 minutes; on longer flights, complimentary hot meals and drinks (alcoholics included) are offered in all classes

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

Gallery

A Boeing 787-8 at Tokyo Narita airport (Photo Wikimedia Commons / Sidowpknbkhihj) A Boeing 747-400 (Photo Wikimedia Commons / José Luis Celada Euba) Business Class on the B777-300ER/Boeing 777-200LR (Photo Wikimedia Commons / Nisarg Vyas) Business Class lounge at London Heathrow airport (Photo Wikimedia Commons / Clayton Tang)
A Boeing 787-8 at Tokyo Narita airport (Photo Wikimedia Commons / Sidowpknbkhihj)
A Boeing 747-400 (Photo Wikimedia Commons / José Luis Celada Euba)
Business Class on the B777-300ER/Boeing 777-200LR (Photo Wikimedia Commons / Nisarg Vyas)
Business Class lounge at London Heathrow airport (Photo Wikimedia Commons / Clayton Tang)

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