Air New Zealand fleet, cabins, seats, IFE, baggage, safety, punctuality

Airline info

Address: 185 Fanshawe Street, Auckland 1010, New Zealand
Contact number: +64 9 336 24 00
Website: www.airnewzealand.com
IATA code/ICAO code: NZ / ANZ

On-time performance and safety record

On time performance (2022): 78.7%
Average age of fleet (2023): 7.8 years
Major accidents in last 10 years: 0
Accidents with fatalities: 0
Airlineratings** safety rating: 7/7
Covid-19 safety*** rating: 6/7

** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

In a commercial aviation dominated by predominantly white liveries, Air New Zealand’s use of black (including several all-black aircraft) is a striking unique. The airline also has a unique offer onboard in the form of SkyCouch, where a row of three seats can be transformed into a bed for one of two adults or an adult and two children. As a consequence of the decline in air demand caused by the COVID pandemic, NZ decided to ground all its B777-300ER until the end of 2021 (Photo Wikimedia Commons / Masakatsu Ukon)

Name: Air New Zealand
Date founded: : April 26, 1940 as TEAL – commenced operations as Air New Zealand on April 1, 1965
IATA code/ICAO code: NZ / ANZ
CEO: Greg Foran
Address: 185 Fanshawe Street, Auckland 1010, New Zealand
Contact number: +64 9 336 24 00
Website: www.airnewzealand.com
Hub: Auckland
Focus cities: Christchurch, Wellington
Airline alliance: Star
Frequent flyer programme: Airpoints
Fleet:
113 aircraft
- 7 Boeing 777-300ER / 342 seats (44 Business, 54 Premium Economy, 244 Economy)
- 8 Boeing 777-200ER / 312 seats (26 Business, 40 Premium Economy, 246 Economy)
- 14 Boeing 787-9 / 302 seats (18 Business, 21 Premium Economy, 263 Economy)
- 7 Airbus A321neo / 214 seats
- 4 Airbus A320neo / 165 seats
- 22 Airbus A320-200 / 168-171 seats
- 23 De Havilland Dash 8-300 / 50 seats
- 28 ATR 72-500 / 68 seats
Type of carrier: Full-Service
Skytrax* rating: 4-STAR

* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

- 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- 1 STAR: Represents a poor quality of product delivered across the assessment sectors

Checked luggage:
Checked baggage allowance on long-haul flights is 3 bags for a total weight of 59kg in Business, 2 bags for a total weight of 46kg in Premium Economy, 1 bag for up to 23kg in Economy
Pre-selection of seat:
On domestic and Trans-Tasman flights, standard seats can be pre-selected for free in Premium Economy, for a fee ranging from 5USD to 19USD in Economy, while preferred seats cost from 10USD to 49USD depending on type of seat and route; on long haul flights, any seat can be pre-selected for free in Business, and a standard seat can be pre-selected for free by Premium Economy and Economy Flexy ticket holders, while other Economy fare holders need to pay 19USD; preferred seats on long-haul flights can be pre-selected by paying a fee ranging from 39USD to 150USD, depending on the type of seat and the route
Priority check-in:
Business and premium Economy passengers plus Airpoints Gold, Elite, Elite partner members
Fast track at security:
No info available
Access to lounge:
Business and premium Economy passengers plus Airpoints Gold, Elite, Elite partner members
Priority boarding:
Business and premium Economy passengers plus Airpoints Gold, Elite, Elite partner members

Seat pitch:
- 79 inches in Business, 41 inches in Premium Economy, 32 inches in Economy on the B777-300ER;
- 80 inches in Business, 41 inches in Premium Economy, 31 inches in Economy on the B777-200ER and B787-9;
- 32 inches on the A321neo;
- 30 inches on the A320neo and A320-200;
- 31 inches on the ATR 72-500;
- 32 inches on the Dash 8-400
Seat width:
- 22 inches in Business, 20 inches in Premium Economy, 17 inches in Economy on the B777-300ER;
- 22 inches in Business, 18.5 inches in Premium Economy, 17.5 inches in Economy on the B777-200ER;
- 22 inches in Business, 19 inches in Premium Economy, 17 inches in Economy on the B787-9;
- 17 inches on the A321neo, A320neo, A320-200, ATR 72-500, Dash 8-400

USB port and power socket:
Available at every seat in all classes on the B777-300ER and B787-9; power sockets only available at all seats in Business and Premium Economy on the B777-200ER
Lie-flat seat:
In Business on the B777-300ER, B777-200ER, B787-9
Vanity kit:
In Business and Premium Economy
IFE screen width:
11 inches in Business and Premium Economy, 9 inches in Economy on the B777-300ER, B777-200ER and B787-9
Wi-fi:
Available for free on the A321neo and A320neo
Inflight magazine:
Kia Ora
Onboard kit for kids:
No
Food and beverages:
Complimentary, including alcoholics in all classes on all long-haul flights
Upgraded meals in Premium Economy: Yes
Dine on demand in Business Class: No
Pets:
Not accepted in the passenger cabin