Air Serbia

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Airline info

  • Address: 16A, Bulevard Umetnosti 11070 Belgrade, Serbia
  • Contact number: +381 11 311 2123
  • Website: www.airserbia.com
  • IATA code/ICAO code: JU / ASL

On-time performance and safety record

  • On time performance (2022): 77.5%
  • Average age of fleet (2023): 21.0 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Formerly known as JAT (Jugoslovenski Aero Transport) before the dissolution of Yugoslavia, Air Serbia assumed the current identity in 2013, as Etihad Airways bought 49% of the its shares with the remaining 51% in the hands of the Serbian government. The Belgrade-based carrier has a wide European network plus Tel Aviv in Israel. Worldwide connections are provided by Etihad via Abu Dhabi, while Air Serbia single A330-200 flies long-haul to New York: the airplane has a peculiar Business Class cabin with seats arranged in a 1+1+1 cross-section (Photo Wikimedia Commons / Adam Moreira)

  • Name: Air Serbia
  • Date founded: June 17, 1927 (as Aeroput) – commenced operations as Air Serbia on October 26, 2013
  • IATA code/ICAO code: JU / ASL
  • CEO: Duncan Naysmith
  • Address: 16A, Bulevard Umetnosti 11070 Belgrade, Serbia
  • Contact number: +381 11 311 2123
  • Website: www.airserbia.com
  • Hub: Belgrade
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Etihad Guest
  • Fleet:

    21 aircraft

    • 1 Airbus A330-200 / 254 seats (18 Business, 236 Economy)
    • 1 Airbus A320-200 / 174 seats
    • 11 Airbus A319-100 / 144 seats
    • 5 ATR 72-200 & -500 / 66-70 seats
    • 3 Boeing 737-300 / 134 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 2 bags each not heavier than 32kg in Business, 1 bag for up to 23kg in Economy Comfort and Economy Standard on European and Middle East flights, where Economy Light fare holders do not have checked baggage included in the cost of their tickets; on flights to New York, 2 bags each up to 32kg in Business, 2 bags each not heavier than 46kg in Economy can be checked-in for free

  • Pre-selection of seat:

    Free for Business passengers; in Economy, a standard seat can be pre-selected for free by Economy Comfort fare holders on all flights, while Economy Standard and Economy Light passengers pay 3-4EUR on flights up to 80 minutes, 4-7EUR on flights up to 3h40min and 15-25EUR on flights to new York; a priority (front part of cabin) can be pre-selected for 4EUR on flight up to 80 minutes, for 8EUR on flights up to 3h40mins and 30EUR on flights to New York; extra-legroom seats can be pre-selected for 9EUR on flights up to 80 minutes, 12 EUR on flights up to 3h40min, 80EUR on flights to new York

  • Priority check-in:

    Business passengers plus Etihad Guest Silver, Gold and Platinum members

  • Fast track at security:

    Business passengers plus Etihad Guest Platinum members

  • Access to lounge:

    Business passengers plus Etihad Guest Gold and Platinum members

  • Priority boarding:

    Business passengers plus Etihad Guest Silver, Gold and Platinum members

  • Seat pitch:
    • 49 inches (124cm) in Business, 32 inches (81cm) in Economy on the A330-200;
    • 31 inches (79cm) on the A320-200, A319-100 and ATR 72-200/500
  • Seat width:
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A330-200;
    • 18 inches (46cm) on the A320-200 and A319-100;
    • 17 inches (43cm) on the ATR 72-200/500
  • USB port and power socket:

    Available at all seats in Business on the A330-200

  • Lie-flat seat:

    In Business on the A330-200

  • Vanity kit:

    In Business on the A330-200

  • IFE screen width:

    Individual screens are available in all classes on the A330-200

  • Wi-fi:

    Available in all classes on the A330-200

  • Inflight magazine:

    Elevate

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Yes
  • Pets:

    Dogs and cats up to 8kg (pet bag included) are accepted in the passenger cabin except for flights to the UK and the UAE

Gallery

An A320-200 on finals (Photo Wikimedia Commons / Mark Harkin)
An A320-200 on finals (Photo Wikimedia Commons / Mark Harkin)

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