American Airlines is the largest carrier in the world when measured by revenue and fleet dimensions. On Transcontinental flights between selected cities, it operates a fleet of four-classes A321-200 featuring lie-flat seats in the Flagship First and Flagship Business cabins. As a consequence of reduced demand following the COVID-19 crisis, it retired its entire fleet of venerable Boeing 767-300 and Boeing 757-200 plus the A330-200 inherited from the acquisition of USAirways (Photo Wikimedia Commons / Alexandre Gouger)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for: