Avianca

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Airline info

  • Address: Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, 4879773 Operaciones Cap Jacome, Bogota, 1, Colombia
  • Contact number: +57 1 401 3434
  • Website: www.avianca.com
  • IATA code/ICAO code: AV / AVA

On-time performance and safety record

  • On time performance (2022): 71.5%
  • Average age of fleet (2023): 7.0 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Considering its predecessor SCADTA, Avianca is the world’s second oldest extant airline after KLM, and celebrated its 100th anniversary in December 2019. It is the oldest airline in the Western Hemisphere. On May 10, 2020, it filed for Chapter 11 bankruptcy in a court in New York City, NY, United States, and liquidated its subsidiary Avianca Peru, becoming one of the major airlines to have filed for bankruptcy due to the COVID-19 pandemic crisis. However, its subsidiaries still include Avianca Costa Rica, Avianca Ecuador, Avianca El Salvador, Avianca Guatemala, Avianca Honduras, making it the second largest airlines group in Latin America after LATAM (Photo Wikimedia Commons / Adrian Pingstone)

 

  • Name: Avianca
  • Date founded: December 5, 1919 as SCADTA
  • IATA code/ICAO code: AV / AVA
  • CEO: Anko Van Der Werff (president)
  • Address: Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, 4879773 Operaciones Cap Jacome, Bogota, 1, Colombia
  • Contact number: +57 1 401 3434
  • Website: www.avianca.com
  • Hub: Bogotà
  • Focus cities: Medellin, Cali
  • Airline alliance: Star
  • Frequent flyer programme: LifeMiles
  • Fleet:

    87 aircraft

    • 14 Boeing 787-8 / 250 seats (28 Business, 222 Economy)
    • 7 A330-200 / 252 seats (30 Business, 222 Economy)
    • 2 Airbus A321neo /195 seats (12 Business, 183 Economy)
    • 7 Airbus A321-200 /194 seats (12 Business, 182 Economy)
    • 6 Airbus A320neo / 153 seats (12 Business, 141 Economy)
    • 37 Airbus A320-200 /150 seats (12 Business, 138 Economy)
    • 14 Airbus A319-100 / 120 seats (12 Business, 198 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On domestic and US-bound flights, 2 bags for 64kg with the XXL and XL fare, 2 bags for 46kg with the L fare, 1 bag for 23k with the M fare can be checked-in for free, while XS and S fare holders need to pay a fee for the first bag; on long-haul flights  2 bags for 64kg with the XXL and XL fare, 2 bags for 46kg with the L fare, 1 bag for 23kg with the M fare can be checked in for free, while S and XS fare holders need to pay a fee for the first bag

  • Pre-selection of seat:

    : In Business, all seats can be pre-selected for free; in Economy, a standard seat can be pre-selected for free by XS and S fares holders; fees apply for XS, S and M fares holders to select Avianca Plus 8front cabin) seats and extra-legroom seats. Economy L fare holders can pre select any seat in the cabin for free

  • Priority check-in:

    Business passengers plus LifeMiles Silver, Gold and Diamond members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers plus LifeMiles Gold and Diamond members

  • Priority boarding:

    Business passengers plus LifeMiles Silver, Gold and Diamond members

  • Seat pitch:
    • 72 inches (183cm) in Business, 31 inches (79cm) in Economy on the B787-8;
    • 65 inches (165cm) in Business, 31 inches (79cm) in Economy on the A330-200;
    • 40 inches (101cm) in Business, 31 inches (79cm) in Economy on the A321neo, A321-200, A320neo, A320-200, A319-100
  • Seat width:
    • 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B787-8 and A330-200;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321neo, A321-200, A320neo, A320-200 and A319-100
  • USB port and power socket:

    Power sockets at every seat in Business and every two seats in Economy on the B787-8, A321-200, A320-200 and A319-100; USB port and power socket at every seat in Business, every two seats in Economy on the A330-200

  • Lie-flat seat:

    In Business on the B787-8 and on selected A330-200

  • Vanity kit:

    In Business on flights to Europe

  • IFE screen width:
    • 15 inches in Business, 8 inches in Economy on the B787-8
  • Wi-fi:

    Available on selected aircraft on international flights; service is progressively being extended to all international flights

  • Inflight magazine:

    Revista Avianca

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary, including alcoholics, on all international flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Accepted in the passenger cabin (except on Europe-bound flights) if their weight (pet bag included) does not exceed 8kg; fee varies from 20USD to 150USD depending on the route

Gallery

A Boeing 787-8 taxiing at Madrid Barajas (Photo Wikimedia Commons / Oliver Holzbauer)
A Boeing 787-8 taxiing at Madrid Barajas (Photo Wikimedia Commons / Oliver Holzbauer)

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