Azores Airlines

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Airline info

  • Address: Avenida Infante D Henrique 55-4, 9504-528 Ponta Delgada, Azores, Portugal
  • Contact number: +351 296 20 97 20
  • Website: www.azoresairlines.pt
  • IATA code/ICAO code: S4 / RZO

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 7.0 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

The SATA Group hosts the likes of Azores Airlines which is the international wing of the carrier with many flights on offer around the Azorean Islands, to Europe and the East Cost ofNorth America. The carrier’s only competitor within the Portuguese market is TAP. On January 3, 2021 one of the carrier’s A321LR entablished a new record for the type, linking non-stop Lisbon and Bogotà, Colombia, in a flight time just shy of 10 hours (Photo Wikimedia Commons / BryYYZ)

  • Name: Azores Airlines
  • Date founded: August 21, 1941
  • IATA code/ICAO code: S4 / RZO
  • CEO: Antonio Teixeira
  • Address: Avenida Infante D Henrique 55-4, 9504-528 Ponta Delgada, Azores, Portugal
  • Contact number: +351 296 20 97 20
  • Website: www.azoresairlines.pt
  • Hub: Ponta Delgada
  • Focus cities: Lajes, Horta
  • Airline alliance: None
  • Frequent flyer programme: SATA Imagine
  • Fleet:

    6 aircraft

    • 4 Airbus A321 / 190 seats (16 Business, 174 Economy)
    • 2 Airbus A320 / 161 seats (12 Business, 149 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Baggage allowance is 32kg in Business, 23kg in Economy; SATA Goldsky members can add an extra 10kg

  • Pre-selection of seat:

    Complementary in Business. In Economy, a standard seat can be pre-selected for 43EUR (48USD) on transatlantic flights; on flights between Portugal and the Azores the fee is 15EUR (17USD)

  • Priority check-in:

    Available to those on the SATA Plus fares

  • Fast track at security:

    Available to those on the SATA Plus Fare; passengers with other ticket fares are charged 7EUR (8USD)

  • Access to lounge:

    Available for SATA Plus Business, SATA Imagine and SATA Trade fare holder plus SATA Goldsky ans Silversky members

  • Priority boarding:

    Available for those on the SATA Plus fares plus passengers travelling with children

  • Seat pitch:
    • 36 inches (91cm) in Business and 31inches (79cm) in Economy on the A321neo and A320-200
  • Seat width:

    20 inches (51cm) in Business and 18 inches (46cm) in Economy on the A321neo and A320-200

  • USB port and power socket:

    Available at all seats in all classes on the A321neo

  • Lie-flat seat:

    No

  • Vanity kit:

    In Business on trans-Atlantic flights

  • IFE screen width:

    No individualscreens available, passengers can download the Azores Airlines App to access any form of in-flight entertainment

  • Wi-fi:

    No

  • Inflight magazine:

    The Azorean Spirit

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passenger cabin if the combined weight of the pet and carrier does not exceed 8kgs; customers are charged 4EUR (5USD) per kg on domestic flights, 15EUR (17USD) per kg on flights to Europe and Africa and 88EUR (100USD) per kg on flights to the US and Canada

Gallery

An A320-200 (Phptp Wikimedia Commons / Laurent Errera)
An A320-200 (Phptp Wikimedia Commons / Laurent Errera)

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