Azul

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Airline info

  • Address: 939, Av. Marcos P. de U. Rodrigues Branco Office Park, Alphaville Industrial, Barueri 06460-040 Sao Paulo, Sao Paulo, Brazil
  • Contact number: +55 11 400 33 255
  • Website: www.voeazul.com.br
  • IATA code/ICAO code: AD / AZU

On-time performance and safety record

  • On time performance (2022): 83.2%
  • Average age of fleet (2023): 6.6 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

With its main base at Viracopos airport in the suburbs of Sao Paulo, Azul Linhas Aereas has been the fourth carrier founded or co-founded by commercial aviation guru David Neeleman, a Brazilian-born, US-citizen who had founded Morris Air and Jetblue in the US and Westjet in Canada. Initially an all-domestic, single-class airline more similar to a low-cost, Azul later expanded its network in South America, before launching long-haul flights to the US (Orlando and Fort Lauderdale) in 2014, by using 2-class Airbus A330-200s. Services to Lisbon commenced in 2018. As of December 2019, Azul was Brazil’s third largest (behind TAM and GOL) domestic carrier and second largest (behind TAM) international carrier, with a 23% and 5% market share, respectively (Photo Wikimedia Commons / N509FZ)

  • Name: Azul Linhas Aereas Brasileiras
  • Date founded: May 5, 2008 – commenced operations on December 15, 2008
  • IATA code/ICAO code: AD / AZU
  • CEO: John Rodgerson
  • Address: 939, Av. Marcos P. de U. Rodrigues Branco Office Park, Alphaville Industrial, Barueri 06460-040 Sao Paulo, Sao Paulo, Brazil
  • Contact number: +55 11 400 33 255
  • Website: www.voeazul.com.br
  • Hub: Sao Paulo (VCP), Belo Horizonte, Recife
  • Focus cities: Rio de Janeiro (SDO), Sao Paulo (CGH & GRU), Salvador, Porto Alegre, Curitiba
  • Airline alliance: None
  • Frequent flyer programme: Tudo Azul
  • Fleet:

    151 aircraft

    • 4 Airbus A330-900 / 298 seats (34 Business, 264 Economy)
    • 7 Airbus A330-200 / 238-242-271 seats (32 Business, 206 Economy or 35 Business, 207 Economy or 20
    • Business, 100 Economy Xtra, 151 Economy)
    • 3 Airbus A321neo / 214 seats
    • 42 A320neo / 165-174 seats
    • 9 Embraer E195-E2 / 136 seats
    • 47 Embraer ERJ-195 / 118 seats (22 Azul Space, 96 Economy)
    • 4 Embraer ERJ-190 / 106 seats (22 Azul Space, 84 Economy)
    • 33 ATR 72-600 / 68-70 seats
    • 2 Boeing 737-400(F) / Cargo
  • Type of carrier: Full-service/Low-cost hybrid
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is the following: on domestic flights, Azul Mais fare holders can check-in 1 bag up to 23kg-heavy, Azul fare holders pay starting from 10USD for 1 bag (23kg), depending on route; on flights within South America, 1 bag up to 23kh-heavy is included in the Azul Mais fare, while Azul fare holders need to pay 20USD; on flights to the US and Europe, 3 bags for a total of 69kg in Business, 2 bags for 46kg in Economy Azul Super, 1 bag up to 23kg in Economy Azul Mais, while Economy Azul fare holders need to pay 50USD to check-in 1 bag (23kg);

  • Pre-selection of seat:

    Free for Business, Azul Super and Azul Mais fare holders, available at a fee of 15USD for Azul fare holders on North America and Europe flights; free for Azul Mais fare holders, available at a fee of 5USD for Azul fare holders on flights within South America

  • Priority check-in:

    Business passengers plus Tudo Azul Sapphire and Diamond members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers plus Tudo Azul Diamond members

  • Priority boarding:

    Business and Economy Xtra passengers plus Tudo Azul Diamond members; on long-haul flights; Azul Space passengers plus Tudo Azul Diamond members on flights within South America

  • Seat pitch:
    • 59 inches (150cm) in Business, 34 inches (86cm) in Economy Xtra, 31 inches (79cm) in Economy on the A330-900 and A330-200;
    • 30 inches (76cm) on the A321neo and A320neo;
    • 34 inches (86cm) in Azul Space, 31 inches (79cm) in Economy on the ERJ-195 and ERJ-190;
    • 31 inches (79cm) on the ATR 72-600
  • Seat width:
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy Xtra and Economy on the A330-900 and A330-200;
    • 18 inches (46cm) on the A321neo and A320neo;
    • 18 inches (46cm) in Azul Space and Economy on the ERJ-195 and ERJ-190;
    • 17 inches (43cm) on the ATR 72-600
  • USB port and power socket:

    Power sockets available at all seats in all classes on the A330-200, between seats on the A321neo and A320neo

  • Lie-flat seat:

    In Business on the A330-900 and A330-200

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    16 inches (40.5cm) in Business, 9 inches (23cm) in Economy Xtra and Economy on the A330-200

  • Wi-fi:

    No

  • Inflight magazine:

    Azul Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Snacks and drinks are complimentary on all regional flights; full meals and beverages (including alcoholics) are complimentary in all classes on long-haul flights to the US and Europe

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Dogs and cats accepted in the passenger cabin on domestic and South America flights only, if their weight does not exceed 9kg, pet bag included; fee is 100USD

Gallery

An A320neo (Photo Wikimedia Commons / Rafael Luiz Canossa) An ERJ-195 just landed in Recife (Photo Wikimedia Commons / Diegonvs) An ATR 72-600 (Photo Wikimedia Commons / Laurent Errera)
An A320neo (Photo Wikimedia Commons / Rafael Luiz Canossa)
An ERJ-195 just landed in Recife (Photo Wikimedia Commons / Diegonvs)
An ATR 72-600 (Photo Wikimedia Commons / Laurent Errera)

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