Brussels Airlines

Airline info

  • Address: B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium
  • Contact number: + 32 2 754 19 00
  • Website: www.brusselsairlines.com
  • IATA code/ICAO code: SN / BEL

On-time performance and safety record

  • On time performance (2023): 71.8%
  • Average age of fleet (2024): 15.8 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

After the bankruptcy of Sabena in 2001, part of its assets had been taken over in February 2002 by the newly formed SN Brussels Airlines, which became Brussels Airlines after a merger with Virgin Express in March 2007. While on European services SN resembles more of a Low Cost Carrier (LCC) rather than a Full service one, on long-haul flights it developed a high-standard onboard product, which it dubbed “a boutique hotel in the air”, by introducing an ultra-comfy Premium Economy Class and a luxurious Business Class, which features an area dedicated to a stand-up bar adorned by an Art Decò-style cupola. Its Loft Lounge at Brussels airport has received many accolades as one of the most beautiful throughout Europe. It is famous for the special liveries applied to its Airbus A320, including themes dedicated to the Smurfs and Tintin cartoon, painters Brueghel and Magritte and the Red Devils national soccer team (Photo Wikimedia Commons / Kambui)

  • Name: Brussels Airlines
  • Date founded: November 7, 2006 – commenced operations March 25, 2007
  • IATA code/ICAO code: SN / BEL
  • CEO: Dieter Vranckx
  • Address: B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium
  • Contact number: + 32 2 754 19 00
  • Website: www.brusselsairlines.com
  • Hub: Bruxelles
  • Focus cities: None
  • Airline alliance: Star
  • Frequent flyer programme: Miles & More
  • Fleet:

    49 aircraft

    • 12 Airbus A330-300 / 295 seats (30 Business, 21 Premium Economy, 244 Economy)
    • 2 Airbus A330-200 / 262 seats (22 Business, 240 Economy)
    • 16 Airbus A320-200 / 180 seats
    • 19 Airbus A319-100 / 141 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On long-haul flights two bags (for a total weigh of 64kg) in Business, 2 bags (for a total of 46kg) in Premium Economy, 1 bag (up to 23kg) in Economy can be checked-in for free. Economy Light 0 Bag ticket holders can check-in a bag for 50EUR (55USD). On European flights, 2 bags (64kg) in Bizz&Go, 1 bag in Economy (23kg) are checked for free, except for Check&Go ticket holders who need to pay 25EUR (28USD) to check 1 bag

  • Pre-selection of seat:

    Free for Business and Premium Economy passengers. A standard seat can be pre-selected for free by Economy Max and High Flex passenger, all other Economy passengers pay 30EUR (35USD). Extra-legroom seats in Economy can be pre-selected paying 75-90EUR (84-99USD

  • Priority check-in:

    Business and Premium Economy passengers, Miles&More Gold, Senator, Hon status members

  • Fast track at security:

    Business and Premium Economy passengers, Miles&More Gold, Senator, Hon status members

  • Access to lounge:

    Business and Premium Economy passengers, Miles&More Gold, Senator, Hon status members. Premium Economy passengers can access the two Brussels Airlines’ lounges in Brussels by paying a fee

  • Priority boarding:

    Business and Premium Economy passengers, Miles&More Gold, Senator, Hon status members

  • Seat pitch:
    • 78 inches (200cm) in Business, 38 inches (96cm) in Premium Economy, 33 inches (84 cm) in Economy on the A330-300;
    • 45 inches (114cm) in Business, 31-34 inches (79-86cm) in Economy on the A330-200;
    • 30 inches (76cm) on the A320-200 and A319-100
  • Seat width:
    • 22 inches (56cm) in Business, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the A330-300;
    • 20.5 inches (52cm) in Business, 18 inches (46cm) in Economy on the A330-200;
    • 17.5 inches (44.5cm) on the A320-200 and A319-100
  • USB port and power socket:

    USB ports and power sockets at all seats in all classes on the A330-300

  • Lie-flat seat:

    In Business on the A330-300 and A330-200

  • Vanity kit:

    In Business and Premium Economy on long-haul flights

  • IFE screen width:
    • 15.6 inches (39.5cm) in Business, 13.3 inches (33.7cm) in Premium Economy, 10.1 inches (25.5cm) in Economy on the A330-300
  • Wi-fi:

    No

  • Inflight magazine:

    b.Inspired

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complementary in all classes on long-haul flights. On European flights, snacks and drinks can be purchased onboard. On flights longer than 2.5 hours, hot snacks are served for free along with soft drinks

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passenger cabin up to a weight of 8kg, pet bag included. Tariffs vary from 50EUR (70USD) on European flights to 70EUR (90USD) on long-haul flights

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