Caribbean Airlines

Airline info

  • Address: Iere House, Golden Grove Road, Port of Spain, Trinidad, Trinidad & Tobago
  • Contact number: +1 868 625 7200
  • Website: www.caribbean-airlines.com
  • IATA code/ICAO code: BW / BWA

On-time performance and safety record

  • On time performance (2022): 80.0%
  • Average age of fleet (2023): 13.8 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Caribbean Airlines was incorporated by the government of Trinidad and Tobago following the dismissal of British West Indies Airways in 2006. While the previous national airline had operated widebody aircraft to long haul destinations including London and Manchester, Caribbean Airlines fleet was built on narrowbody aircraft only, the Boeing 737-800 for medium-haul connections and the ATR 72 for short-haul regional and domestic services. Today, its network spans the Caribbean, Central America, South America and North America (New York, Miami and Orlando in the US plus Toronto in Canada). The Caribbean Explorer ticket allows passengers to visit 3 Caribbean islands within 21 days for a fare starting at 599USD. The airline’s livery, with purple titles on the fuselage and the huge, colourful hummingbird on the tailfin, is one of the most beautiful around (Photo Wikimedia Commons / BriYYZ)

  • Name: Caribbean Airlines
  • Date founded: September 19, 2006 – commenced operations on January 1, 2007
  • IATA code/ICAO code: BW / BWA
  • CEO: Garvin Madera
  • Address: Iere House, Golden Grove Road, Port of Spain, Trinidad, Trinidad & Tobago
  • Contact number: +1 868 625 7200
  • Website: www.caribbean-airlines.com
  • Hub: Port of Spain
  • Focus cities: Kingston (Jamaica), Georgetown (Guyana)
  • Airline alliance: None
  • Frequent flyer programme: Caribbean Miles
  • Fleet:

    17 aircraft

    • 10 Boeing 737-800 / 154 seats (16 Business, 42 Economy Plus, 96 Economy)
    • 7 ATR 72-600 / 68 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    3 bags each not exceeding 23kg in Business Flex, 2 bags each not exceeding 23kg in Business and Economy Flex, 1 bag up to 23kg in Economy Classic can be checked-in for free on international flights; Economy Lite fare holders do not have any free baggage allowance included in their ticket and need to pay 30USD to check-in 1 bag (23kg); on domestic flights operated by ATR 72, free baggage allowance is 1 bag weighing up to 23kg

  • Pre-selection of seat:

    Any seat in Business and any standard seat in Economy can be pre-selected for free; exit row seats can only be assigned at the airport. A Caribbean Plus (Economy Plus) seat can be purchased for 10USD, 25USD or 35USD depending on the route

  • Priority check-in:

    Business passengers plus Caribbean Miles Silver, Gold, Gold Executive members and Caribbean Club members

  • Fast track at security:

    No info available

  • Access to lounge:

    Free for Business passengers; Caribbean Miles Club members can access the lounge in Trinidad by paying a 25USD fee

  • Priority boarding:

    Business passengers plus Caribbean Miles Silver, Gold, Gold Executive members and Caribbean Club members

  • Seat pitch:
    • 42 inches (106cm) in Business, 37 inches (94cm) in Economy Plus, 32 inches (81cm) in Economy on the B737-800;
    • 31 inches (79cm) on the ATR 72-600
  • Seat width:
    • 20 inches in Business, 17 inches (43cm) in Economy Plus and Economy on the B737-800;
    • 17 inches (43cm) on the ATR 72-600
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    IFE individual screens are not available, but inflight entertainment can be downloaded on the passengers’ personal devices from the Caribbean View app

  • Wi-fi:

    No

  • Inflight magazine:

    Caribbean Beat

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

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