China Eastern

Airline info

  • Address: 2550 Hongqiao Road, Hongqiao International Airport, Shanghai, 200335, China
  • Contact number: +86 21 6268 6268
  • Website: www.ceair.com
  • IATA code/ICAO code: MU / CES

On-time performance and safety record

  • On time performance (2023): 71.4%
  • Average age of fleet (2024): 7.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

China Eastern Airlines ranks sixth in the world in point of fleet size and second in China after China Southern Airlines. Its main hubs are in Shanghai, at Pudong (PVG) and Hongqiao (SHA) airports, but the carrier has an important presence in Beijing Capital (PEK) and Daxing (PKX) airports, too, It offers a First Class cabin on its Boeing 777-300ERs, A350-900s and Boeing 787-9s (Photo Wikimedia Commons / N509FZ)

  • Name: China Eastern Airlines
  • Date founded: June 25, 1988
  • IATA code/ICAO code: MU / CES
  • CEO: Lui Shaoyong
  • Address: 2550 Hongqiao Road, Hongqiao International Airport, Shanghai, 200335, China
  • Contact number: +86 21 6268 6268
  • Website: www.ceair.com
  • Hub: Shanghai
  • Focus cities: Beijing
  • Airline alliance: Skyteam
  • Frequent flyer programme: Eastern Miles
  • Fleet:

    573 aircraft

    • 20 Boeing 777-300ER / 316 seats (6 First, 52 Business, 258 Economy)
    • 8 Airbus A350-900 / 288 seats (4 First, 36 Business, 32 Premium Economy, 216 Economy)
    • 3 Boeing 787-9 / 285 seats (4 First, 26 Business, 28 Premium Economy, 227 Economy)
    • 25 Airbus A330-300 / 294-300 seats (32 Business, 32 Premium Economy, 230 Economy or 38 Business, 232 Economy)
    • 30 Airbus A330-200 / 234 seats (30 Business, 204 Economy)
    • 77 Airbus A321-200 / 182 seats (12 Business, 170 Economy)
    • 45 Airbus A320neo / 158 seats (8 Business, 150 Economy)
    • 178 Airbus A320-200 / 158 seats 88 Business, 150 Economy)
    • 35 Airbus A319-100 / 122 seats 88 Business, 114 Economy)
    • 3 Boeing 737 MAX 8 / 176 seats (8 Business, 168 Economy)
    • 109 Boeing 737-800 / 158-162-170-176-186 seats (20 Business, 138 Economy or 12 Business, 150 Economy or 8 Business, 162 Economy or 8 Business, 168 Economy or 186 Economy)
    • 40 Boeing 737-700 / 134-140 seats (8 Business, 126 Economy or 140 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Allowance is the following: 40kg in First, 30kg in Business, 20kg in Premium Economy and Economy on domestic flights; 2 bags for a total weight of 63kg in First and Business, 2 bags for a total of 46kg in Premium Economy and Economy on flights to North America; 3 bags for a total of 96kg in First, 2 bags for a total of 64kg in Business, 2 bags for a total of 46kg in Premium Economy, 1 bag for up to 23kg on flights to Europe and Australia/Japan/Korea; 2 bags for a total of 64kg in First and Business, 2 bags for a total of 46kg in Premium Economy and Economy Flex, 1 bag for up to 23kg in Economy, no baggage allowance in Economy Basic on flights to South East Asia, South Asia and the Middle East

  • Pre-selection of seat:

    First and Business passengers can pre-select any seat; no other info available

  • Priority check-in:

    First, Business and Premium Economy passengers

  • Fast track at security:

    No info available

  • Access to lounge:

    First and Business passengers

  • Priority boarding:

    First, Business and Premium Economy passengers

  • Seat pitch:
    • 79 inches (200cm) in First, 75 inches (190cm) in Business, 32 inches (81cm) in Economy on the B777-300ER;
    • 79 inches (201cm) in First, 44 inches (112cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the B787-9;
    • 58 inches (147cm) in Business, 32 inches in Economy on the A330-300;
    • 78 inches (198cm) in Business, 32 inches (81cm) in economy or 58 inches (147cm) in Business, 32 inches (81cm) in Economy on the A330-200;
    • 36 inches (91cm) in Business, 32 inches (81cm) in Economy on the A321-200, A320neo, A320-200, A319-100;
    • 36 inches (91cm) in Business, 31 inches (79cm) in Economy on the B737 MAX 8, B737-800, B737-700
  • Seat width:
    • 26.5 inches (67cm) in First, 23.5 inches (60cm) in Business, 17 inches (43cm) in Economy on the B777-300ER;
    • 22 inches (56cm) in First and Business, 19 inches (48cm) in Premium Economy, 17 inches (43cm) in Economy on the B787-9;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A330-300;
    • 21 inches (53cm) in Business, 18 inches in Economy or 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A330-200;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A321-200, A320neo, A320-200, A319-100;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B737 MAX 8, B737-800 and B737-700
  • USB port and power socket:

    Both available at every seat in every class on the A350-900 and B787-9; power sockets available at every seat in all classes on the B777-300ER; on the A330-200 power sockets available at all seats in Business and every two seats in Economy; on the A330-300, A321-200, A320-200, A319-100, B737-800 and B737-700 power sockets available in Business only

  • Lie-flat seat:

    In first and Business on the B777-300ER; in Business on the A330-200; angle-flat seats are available in Business on the A330-300

  • Vanity kit:

    In First and Business on long-haul flights

  • IFE screen width:
    • 24 inches (61cm) in First, 16 inches (40.5cm) in Business, 11.1 inches (28cm) in Economy on the B777-300ER;
    • 32 inches (81cm) in First, 18 inches (46cm) in Business, 13 inches (33cm) in Premium Economy, 12 inches (30.5cm) in Economy on the A350-900 and B787-9;
    • 15.6 inches (40cm) in Business, 10.6 inches (27cm) on the A330-300 and A330-200
  • Wi-fi:

    Available on the B777-300ER

  • Inflight magazine:

    Connections

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary (including alcoholics) in all classes on international flights

  • Upgraded meals in Premium Economy: No info available
  • Dine on demand in Business Class: No info available
  • Pets:

    Not accepted in the passenger cabin

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