Based in Guangzhou (formerly Canton), China Southern Airlines is the fifth largest carrier in the world (the first outside the US) considering fleet size, with more than 600 aircraft in service, including 5 Airbus A380. In summer 2020 it received the first example of “made in China” Comac ARJ21. It is also the sixth largest in point of passengers carried, 151million in 2019 and has a workforce exceeding 100,000 employees. Its network includes almost 200 destinations in 35 Countries in Asia, Oceania, Europe and North America (Photo Wikimedia Commons / Sergey Kustov)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for: