Citilink

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Airline info

  • Address: Menara Citicon, Lantai 16 Jl. S. Parman Kav. 72 Slipi Jakarta Barat 11410, Indonesia
  • Contact number: +62 31 9920 8709
  • Website: www.citilink.co.id
  • IATA code/ICAO code: QG / CTV

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 6.8 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Citilink is the low-cost arm of Indonesia national airline, Garuda. It has a fleet made mostly by all-Economy Airbus A320neo, A320-200 and ATR 72-600 flying domestic services and regional flights to China, Cambodia, Malaysia, Thailand, Singapore and East Timor, plus two widebody Airbus A330-900 fitted with a small Premium Economy cabin and flying to Australia and Jeddah in Saudi Arabia. A route to Frankfurt has been announced, too (Photo Wikimedia Commons / Sabung.hamster aka Everyone Sinks Starco aka BxHxTxCx)

  • Name: Citilink
  • Date founded: July 16, 2001
  • IATA code/ICAO code: QG / CTV
  • CEO: Juliandra Nurtjahjo
  • Address: Menara Citicon, Lantai 16 Jl. S. Parman Kav. 72 Slipi Jakarta Barat 11410, Indonesia
  • Contact number: +62 31 9920 8709
  • Website: www.citilink.co.id
  • Hub: Jakarta (CGK & HLP
  • Focus cities: Surabaya, Medan
  • Airline alliance: Skyteam
  • Frequent flyer programme: Supergreen Garuda Miles
  • Fleet:

    60 aircraft

    • 2 Airbus A330-900 / 365 seats (42 Premium Economy, 323 Economy)
    • 10 Airbus A320neo / 180 seats
    • 41 Airbus A320-200 / 180 seats
    • 7 ATR 72-600 / 70 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 20kg on domestic flights and international flights to Jedda and Dili (East Timor), 10kg on all other international flights or flights operated by ATR 72

  • Pre-selection of seat:

    A Green Zone seat (row 1 and emergency exit rows 12 and 14) costs 135,000IDR (9.50USD), a Green Zone seat in rows 2 to 5 costs 105,000IDR (7.50USD), a Regular Zone seat costs 60,000IDR (4.25USD)

  • Priority check-in:

    No info available

  • Fast track at security:

    No info available

  • Access to lounge:

    Free at Jakarta HLP airport for passengers who pre-selected a seat in the Green Zone of the cabin; for all other passengers access to Citilink lounge at Jakarta HLP airport is available for a fee of 100,000INR (7USD); access to Garuda Indonesia Executive Lounge costs from 100,000INR (7USD) to 200,000INR (14USD) depending on location; access to Saphire lounges in several location in Indonesia costs 130,000INR (9USD)

  • Priority boarding:

    No info available

  • Seat pitch:
    • 38 inches (96cm) in Premium Economy, 30 inches (76cm) in Economy on the A330-900;
    • 29 inches (73cm) on the A320neo, A320-200 and ATR 72-600
  • Seat width:
    • 19 inches (48cm) in Premium Economy, 17 inches (43cm) in Economy on the A330-900;
    • 18 inches (46cm) on the A320neo and A3320-200;
    • 17 inches (43cm) on the ATR 72-600
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens available onboard

  • Wi-fi:

    Available for free across all fleet

  • Inflight magazine:

    Linkers

  • Onboard kit for kids:

    No

  • Food and beverages:

    Available for purchase onboard or bookable online before the flight; a bottle of mineral water is complimentary for passengers who pre-selected a seat in the Green Zone of the cabin (rows 1-5, 12 and 14)

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: Not available
  • Pets:

    No info available

Gallery

An A320neo decelearting at Jakarta Soekarno Hatta (Photo Wikimedia Commons / Fire Law Stone)
An A320neo decelearting at Jakarta Soekarno Hatta (Photo Wikimedia Commons / Fire Law Stone)

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