Copa

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Airline info

  • Address: PO Box 0816-06819, Panama-City, 1, Panama
  • Contact number: +507 217 2672
  • Website: www.copaair.com
  • IATA code/ICAO code: CM / CMP

On-time performance and safety record

  • On time performance (2022): 90.1%
  • Average age of fleet (2023): 16.6 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Based at Tocumen International Airport, the national airline of Panama has developed a huge hub connecting the Americas from north to south and viceversa, offering also a wide option of destinations in the Caribbean. The fleet is based on the Boeing 737, whose latest model entering Copa fleet, the MAX 9, offers lie-flat seats in Business Class. Running efficiently a big hub of interconnecting travel requires punctuality, and in 2019 Copa has been the second most punctual airline in the world and the number one in the Americas (Photo Wikimedia Commons / Alan Wilson)

  • Name: Copa
  • Date founded: June 21, 1944 – commenced operations on August 15, 1947
  • IATA code/ICAO code: CM / CMP
  • CEO: Pedro Heilbron
  • Address: PO Box 0816-06819, Panama-City, 1, Panama
  • Contact number: +507 217 2672
  • Website: www.copaair.com
  • Hub: Panama City
  • Focus cities: None
  • Airline alliance: Star
  • Frequent flyer programme: Connect Miles
  • Fleet:

    71 aircraft

    • 8 Boeing 737 MAX 9 / 168 seats (16 Business, 24 Economy Extra, 126 Economy)
    • 63 Boeing 737-800 / 154-160 seats (16 Business,  12 Premium Economy, 128 Economy or 16 Business, 12 Premium Economy, 132 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is the following: 2 bags each not exceeding 32kg in Business, 2 bags each not exceeding 23kg in Economy Full, 1 bag up to 23kg in Economy Classic and Economy Promo

  • Pre-selection of seat:

    Free for Business passengers; in Economy, standard seats can be pre-selected for free, while Economy Extra (available on the B737 MAX 9 only) and Premium, extra-legroom, emergency exit seats can be pre-selected by paying a fee variable depending on the type of seat and on the route

  • Priority check-in:

    Business passengers plus ConnectMiles Silver, Gold, Platinum and Presidential members

  • Fast track at security:

    Business passengers plus ConnectMiles Silver, Gold, Platinum and Presidential members

  • Access to lounge:

    Business passengers plus ConnectMiles Gold, Platinum and Presidential members

  • Priority boarding:

    Business passengers plus ConnectMiles Silver, Gold, Platinum and Presidential members

  • Seat pitch:
    • 60 inches (152cm) in Business, 34 inches (86cm) in Economy Extra, 31 inches in Economy on the B737 MAX 9;
    • 38 inches (96cm) in Business, 31 inches (79cm) in Premium Economy and Economy on the B737-800
  • Seat width:

    21 inches (53cm) in Business, 17 inches (43cm) in premium Economy and Economy on the B737 MAX 9, B737-800

  • USB port and power socket:

    Available at each seat in Business and Economy Extra on the B737 MAX 9

  • Lie-flat seat:

    In Business on the B737 MAX 9

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 16 inches (40.5cm) in Business, 10 inches (25.5cm) in Economy Extra on the B737 MAX 9;
    • 11 inches (28cm) in Business, 9 inches (23cm) in Economy on the B737-800;
    • inflight entertainment contents are also available on the passengers’ personal electronic devices by downloading the Copa ShowPass app
  • Wi-fi:

    No

  • Inflight magazine:

    Panorama

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: No
  • Dine on demand in Business Class: No
  • Pets:

    Dogs and cats are accepted in the passenger cabin on flights operated from Monday through Friday, provided that their weight does not exceed 9kg, pet bag included; fees are 125USD on international flights, 25USD on domestic flights

Gallery

A B737-800 taxiing after landing at Los Angeles International (Photo Wikimedia Commons / Alan Wilson) Business Class seats on the B737-800 (Photo Copa Airlines) The new Business Class cabin with lie-flat seats on the B737 MAX 9 (Photo Copa Airlines)
A B737-800 taxiing after landing at Los Angeles International (Photo Wikimedia Commons / Alan Wilson)
Business Class seats on the B737-800 (Photo Copa Airlines)
The new Business Class cabin with lie-flat seats on the B737 MAX 9 (Photo Copa Airlines)

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