Based at Tocumen International Airport, the national airline of Panama has developed a huge hub connecting the Americas from north to south and viceversa, offering also a wide option of destinations in the Caribbean. The fleet is based on the Boeing 737, whose latest model entering Copa fleet, the MAX 9, offers lie-flat seats in Business Class. Running efficiently a big hub of interconnecting travel requires punctuality, and in 2019 Copa has been the second most punctual airline in the world and the number one in the Americas (Photo Wikimedia Commons / Alan Wilson)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for: