Croatia Airlines

Airline info

  • Address: Bani 75b, Buzin 10 010, Zagreb, Croatia
  • Contact number: +385 1 667 65 55
  • Website: www.croatiaairlines.com
  • IATA code/ICAO code: OU / CTN

On-time performance and safety record

  • On time performance (2022): 74.6%
  • Average age of fleet (2023): 16.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

A full member of Star Alliance since 2004, Zagreb-based Croatia Airlines flies an extensive European network, including seasonal destinations added during the summer season, plus Tel Aviv in Israel (Photo Wikimedia Commons / Adrian Pingstone)

  • Name: Croatia Airlines
  • Date founded: August 20, 1989 as Zaga-Zagreb Airlines – adopted current name on July 23, 1990
  • IATA code/ICAO code: OU / CTN
  • CEO: Jasmin Bajic
  • Address: Bani 75b, Buzin 10 010, Zagreb, Croatia
  • Contact number: +385 1 667 65 55
  • Website: www.croatiaairlines.com
  • Hub: Zagreb
  • Focus cities: Split, Dubrovnick, Zadar
  • Airline alliance: Star
  • Frequent flyer programme: Miles & More
  • Fleet:

    13 aircraft

    • 2 Airbus A320-200 / 174 seats
    • 5 Airbus A319-100 / 144-150 seats
    • 6 Bombardier Dash 8-Q400 / 76 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 2 bags each not heavier than 32kg in Business; in Economy, FlyFlexi and FlyOpti fare holders can check-in 1 bag (up to a weight of 23kg) for free, while FlyEasy fare holders do not have any free baggage allowance included in their ticket

  • Pre-selection of seat:

    Free for Business passengers; no info available regarding seat pre-selection in Economy

  • Priority check-in:

    Business passengers plus Miles&More Gold, Senator and Hon members

  • Fast track at security:

    Business passengers plus Miles&More Gold, Senator and Hon members

  • Access to lounge:

    Business passengers plus Miles&More Gold, Senator and Hon members

  • Priority boarding:

    Business passengers plus Miles&More Gold, Senator and Hon members

  • Seat pitch:
    • 32 inches (81cm) on the A320-200 and A319-100;
    • 31 inches (79cm) on the Dash 8-Q400
  • Seat width:
    • 18 inches (46cm) on the A320-200 and A319-100;
    • 17 inches (43cm) on the Dash 8-Q400
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens available onboard

  • Wi-fi:

    No

  • Inflight magazine:

    Croatia

  • Onboard kit for kids:

    No

  • Food and beverages:

    Beverages, snacks, and full meals are complimentary on all flights depending on class and length of flight

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Dogs and cats are accepted in the passenger cabin, provided their weight does not exceed 8kg, pet bag included; transportation fee is 20EUR on domestic flights, 50 EUR on European flights, 70EUR on extra-European flights

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