Emirates

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Airline info

  • Address: Emirates Group Headquarters Building, Airport Road, Al Garhoud, PO Box 686, Dubai, UAE
  • Contact number: +971 600 555 555
  • Website: www.emirates.com
  • IATA code/ICAO code: EK / UAE

On-time performance and safety record

  • On time performance (2022): 79.6%
  • Average age of fleet (2023): 7.2 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Emirates huge fleet is made by only two aircraft type, the A380 and B777: that guarantees a consistent service on all flights, although things changed a little after the introduction of 2+3+2 cross section layouts in Business Class on selected aircraft. First Class passengers enjoy showers and spa onboard. First and Business passengers have a free chauffeur service from home to airport and back at most of the destinations served by the airline. Emirates’ “ICE” (Information, Communication, Entertainment) Inflight Entertainment System (IFE) has been votes as world’s best by Skytrax for 15 consecutive years, as of 2019 (Photo Emirates)

  • Name: Emirates Airlines
  • Date founded: March 25, 1985 – commenced operations October 25, 1985
  • IATA code/ICAO code: EK / UAE
  • CEO: Ahmed been Saeed Al Maktoum
  • Address: Emirates Group Headquarters Building, Airport Road, Al Garhoud, PO Box 686, Dubai, UAE
  • Contact number: +971 600 555 555
  • Website: www.emirates.com
  • Hub: Dubai
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Skywards
  • Fleet:

    268 aircraft

    • 115 A380-800 / 489-517-615 seats (14 First, 76 Business, 399 Economy or 14 First, 76 Business, 427 Economy or 58 Business, 557 Economy)
    • 143 Boeing 777-300/-300ER / 354-360-427 seats (8 First, 42 Business, 304 Economy or 8 First, 42 Business, 310 Economy or 42 Business, 385 Economy)
    • 10 Boeing 777-200LR / 262 seats (8First, 42 Business, 216 Economy)
  • Type of carrier: Full service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Allowance is 50kg in First suites, 40kg in Business and 20-35kg (depending on fare type) in Economy on all flights except those to North America and Africa; on flights to North America and Africa, 2 bags for a total weight of 64kg in First and Business, 2 bags (1 in case of Special ticket fare) for up to 23kg in Economy can be checked-in for free

  • Pre-selection of seat:

    Free in Firs and Business; in economy a standard seat can be pre-selected for free by Flex Plus and Flex ticket holders, paying a fee by Saver and Special ticket holders
    PRIORITY CHECK-IN: First suites and Business passengers, plus Skywards Silver, Gold and Platinum members

  • Priority check-in:

    First suites and Business passengers, plus Skywards Silver, Gold and Platinum members

  • Fast track at security:

    Information not available

  • Access to lounge:

    First suites and Business passengers, plus Skywards Silver, Gold and Platinum members

  • Priority boarding:

    First suites and Business passengers, plus Skywards Silver, Gold and Platinum members

  • Seat pitch:
    • 86 inches (218cm) in First suites, 48 inches (123cm) in Business, 32-34 inches (81-86cm) in Economy on the A380-800;
    • 69 inches (175cm) in First suites, 60 inches (152cm) in Business, 32 inches (81cm) in Economy on the B777-300/300ER;
    • 86 inches (218cm) in First suites, 60 inches (152cm) in Business, 33-34 inches (84-86cm) in Economy on the B777-200LR
  • Seat width:
    • 23 inches (58cm) in First suites, 18.5 inches (47cm) in Business, 18 inches (46cm) in Economy on the A380-800;
    • 20.5 inches (52cm) in First suites and Business, 17 inches (43cm) in Economy on the B777-300/300ER;
    • 23 inches (58cm) in First suites, 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B777-200LR
  • USB port and power socket:

    Power sockets available at each seat in First suites and Business and shared between seats in Economy on the A380-800, B777-300/300-ER and B777-200LR. Some B777 do not have power sockets in Economy

  • Lie-flat seat:

    In First suites and Business

  • Vanity kit:

    In all classes

  • IFE screen width:

    32 inches (81cm) in First suites, 23 inches (58cm) in Business, 13.3 inches (34cm) in Economy on the A380-800 and B777-300/300ER and -200LR

  • Wi-fi:

    Available in all classes on all aircraft

  • Inflight magazine:

    Open Skies

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complimentary, including alcoholics, in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Pets are not allowed to travel in the passenger cabin

Gallery

First Class suites on the A380-800 (All Photos Emirates) Business Class cabin on the A380-800 Economy Class on the A380-800 The First Class SPA on the A380-800 Business Class meal service The award-winning ICE Inflight Entertainment System Emirates Business Class lounge The lounge bar area on the upper deck of the A380-800
First Class suites on the A380-800 (All Photos Emirates)
Business Class cabin on the A380-800
Economy Class on the A380-800
The First Class SPA on the A380-800
Business Class meal service
The award-winning ICE Inflight Entertainment System
Emirates Business Class lounge
The lounge bar area on the upper deck of the A380-800

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