Ethiopian Airlines

Airline info

  • Address: Bole International Airport, P.O. Box 1755, Addis Ababa, Ethiopia
  • Contact number: +251 116 179 900
  • Website: www.ethiopianairlines.com
  • IATA code/ICAO code: ET / ETH

On-time performance and safety record

  • On time performance (2023): 69.7%
  • Average age of fleet (2024): 6.8 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 1
  • Airlineratings** safety rating: 2/7
  • Covid-19 safety*** rating: 5/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

In the last decade Ethiopian grew from an African regional airlines to a global carrier whose network spans Africa, Europe, North and South America and Asia with more that 120 cities served. It’s Africa major carrier and the one with the largest number of destinations in the continent. The fleet includes last generation aircraft like the B787 Dreamliner and the Airbus A350. Its westward flights to North America make a stop in Dublin, Ireland, while they fly non-stop back to Addis Ababa. The crash of one of its B737 MAX 8 in March 2019 was the cause of the grounding of all the MAXs around the world. Its poor safety rating is largely due to that accident (Photo Wikimedia Commons / byeangel)

  • Name: Ethiopian Airlines
  • Date founded: December 21, 1945 – commenced operations April 8, 1946
  • IATA code/ICAO code: ET / ETH
  • CEO: Tewolde Gebremariam
  • Address: Bole International Airport, P.O. Box 1755, Addis Ababa, Ethiopia
  • Contact number: +251 116 179 900
  • Website: www.ethiopianairlines.com
  • Hub: Addis Ababa
  • Focus cities: Dublin, Lomé
  • Airline alliance: Star
  • Frequent flyer programme: ShebaMiles
  • Fleet:

    125 aircraft

    • 4 Boeing 777-300ER / 399 seats (34 Business, 365 Economy)
    • 6 Boeing 777-200LR / 321 seats (34 Business, 287 Economy)
    • 9 Boeing 777-200F / Cargo
    • 16 Airbus A350-900 / 348 seats (30 Business, 318 Economy)
    • 8 Boeing 787-9 / 315 seats (30 Business, 285 Economy)
    • 19 Boeing 787-8 / 270 seats (24 Business, 246 Economy)
    • 3 Boeing 767-300ER / 232-245 seats (24 Business, 208 Economy or 24 Business, 221 Economy)
    • 4 Boeing 737 MAX 8 / 160 seats (16 Business, 144 Economy)
    • 7 Boeing 737-700 / 118 seats (16 Business, 102 Economy)
    • 20 Boeing 737-800 / 154 seats (16 Business, 138 Economy)
    • 29 De Havilland Dash 8 Q400 / 67-71-78 seats (7 Business, 60 Economy or 7 Business, 64 Economy or 78 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    2 bags for a total weight of 64kg in Business, 2 bags for a total of 46kg in Economy; no single bag can be heavier than 32kg

  • Pre-selection of seat:

    Free for Business passengers; no info available regarding seat pre-selection in Economy

  • Priority check-in:

    Business passengers plus ShebaMiles Gold and Platinum members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers plus ShebaMiles Silver, Gold and Platinum members

  • Priority boarding:

    Business passengers plus ShebaMiles Gold and Platinum members

  • Seat pitch:
    • 65 inches (165cm) in Business, 32 inches (81cm) in Economy on the B777-300ER, B777-200LR and A350-900;
    • 68 inches (172cm) in Business, 33 inches (84cm) in Economy on the B787-9 and B787-8;
    • 50 inches (127cm) in Business, 32 inches (81cm) in Economy on the B767-300ER;
    • 48 inches (122cm) in Business, 31 inches (79cm) in Economy on the B737 MAX 8, B737-800 and B737-700;
    • 30 inches (76cm) in Business and Economy on the Dash 8 Q400
  • Seat width:
    • 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B777-300ER, B777-200LR, B787-9 and B787-8;
    • 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the A350-900;
    • 22 inches (56cm) in Business, 17 inches (43cm) in Economy on the B767-300ER;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B737 MAX 8, B737-800 and B737-700;
    • 17 inches (43cm) in Business and Economy on the Dash 8 Q400
  • USB port and power socket:

    Available at all seats in all classes on the B787-9, B787-8 and A350-900; on the B777-300ER and B777-200LR USB ports are available at every seat in every class, power sockets at every seat in Business only

  • Lie-flat seat:

    In Business on the A350-900 and B767-300ER; angle-flat seats are available in Business on the B777-300ER, B777-200LR, B787-9 and B787-8

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 15.4 inches (39cm) in Business, 8.9 inches (22.5cm) in Economy on the B777-300ER and B777-200LR, B787-9 and B787-8;
    • 15.4 inches (39cm) in Business, 10.6 inches (27cm) in Economy on the A350-900;
    • 17 inches (43cm) in Business, 8.9 inches (22.5cm) in Economy on the B767-300ER
  • Wi-fi:

    No

  • Inflight magazine:

    Selamta

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary (alcoholics included) in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Pets are accepted in the passenger cabin if their weight does not exceed 8kg, pet bag included; fare is 150USD

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