Eurowings

Airline info

  • Address: Großenbaumer Weg 6 - 40472 Dusseldorf - Germany
  • Contact number: +49 180 6 320 320
  • Website: www.eurowings.com
  • IATA code/ICAO code: EW / EWG

On-time performance and safety record

  • On time performance (2022): 75.7%
  • Average age of fleet (2023): 8.1 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Dusseldorf-based Eurowings is 100% owned by the Lufthansa Group. It is a low-cost carrier operating a huge European, northern-African, Middle-Eastern network, but on long-haul flights to Asia, the Indian ocean, the Caribbean and the USA it employs three-class (Business, Premium Economy and Economy) Airbus A330-300 or two-class (Premium Economy and Economy) A330-200 with a good standard of service in the premium cabins. On short- and medium-haul flights operated by narrowbody aircraft, Business Class passengers are seated in the first three rows of the cabin, where seat pitch is two inches larger (Photo Wikimedia Commons / Adrian Pingstone)

  • Name: Eurowings
  • Date founded: February 1, 1990 – commenced operations on January 1, 1994
  • IATA code/ICAO code: EW / EWG
  • CEO: Thorsten Dirks
  • Address: Großenbaumer Weg 6 - 40472 Dusseldorf - Germany
  • Contact number: +49 180 6 320 320
  • Website: www.eurowings.com
  • Hub: Dusseldorf, Munich, Koln
  • Focus cities: Berlin, Hamburg, Stuttgart
  • Airline alliance: None
  • Frequent flyer programme: Miles & More
  • Fleet:

    105 aircraft (including Eurowings Europe)

    • 4 Airbus A330-300 / 283 seats (30 Business, 28 Premium Economy, 225 Economy)
    • 5 Airbus A321-200 / 200 seats
    • 56 Airbus A320-200 / 174-180 seats
    • 40 Airbus A319-100 / 144-150-156 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 2 bags each not heavier than 32kg in Business, 2 bags each not heavier than 23kg in Premium Economy, 1 bag up to a weight of 23kg in Economy Smart; all other passengers do not have a free checked baggage allowance included in their fare and have to pay a fee starting from EUR15 (depending on the route flown) to register 1 bag (23kg)

  • Pre-selection of seat:

    Free for Business and Premium Economy passengers; in Economy, Smart fare holders can select any standard seat for free and an extra-legroom seat for a fee starting from 4EUR (depending on the route flown), while Basic fare holder need to pay a fee starting from 4EUR to pre-select a standard seat and a fee from 10EUR to pre-select an extra-legroom seat (depending on the route flown)

  • Priority check-in:

    Business and Premium Economy passengers plus Miles & More, Gold, Senator and HON members

  • Fast track at security:

    Business passengers plus Miles & More, Gold, Senator and HON members

  • Access to lounge:

    Business passengers plus Miles & More, Gold, Senator and HON members

  • Priority boarding:

    Business and Premium Economy passengers plus Miles & More, Gold, Senator and HON members

  • Seat pitch:
    • 64 inches (162cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the A330-300;
    • 30 inches (76cm) in Economy on the A321-200, A320-200 and A319-100;
  • Seat width:
    • 20 inches (51cm) in Business, 18 inches (46cm) in Premium Economy, 17 inches (43cm) in Economy on the A330-300;
    • 18 inches (46cm) on the A321-200, A320-200 and A319-100
  • USB port and power socket:

    Power and USB ports available at every seat in Business, and Premium Economy, USB ports available in Economy on the A330-300

  • Lie-flat seat:

    In Business on the A330-300

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    15 inches (38cm) in Business, 12 inches (30.5cm) in Premium Economy, 9 inches (23cm) in Economy on the A330-300; on selected A320-200 and A319-100, inflight entertainment contents are available by downloading the Wing Entertainment app

  • Wi-fi:

    Available on the A330-300 and on selected A320-200 and A319-100; three connecting packages are available: Connect Express (30 minutes for 2.90EUR), Connect Basic for 2.90-6.90EUR, Connect Premium for 6.90-11.90EUR

  • Inflight magazine:

    Wings

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary for Business and Premium Economy passengers; available for purchase onboard by all other passengers

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Accepted in the passenger cabin on short-to-medium-haul flights if their weight does not exceed 8kg, pet bag included; transportation fee is 40EUR

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