Eva Air fleet, cabin, seats, IFE, baggage, safety and punctuality

Airline info

Address: 376 Hsin-Nan Road, Sec. 1, Luzhu, Taoyuan City, Taiwan
Contact number: +886 2 250 1199 9
Website: www.evaair.com
IATA code/ICAO code: BR / EVA

On-time performance and safety record

On time performance (2022): 67.2%
Average age of fleet (2023): 6.3 years
Major accidents in last 10 years: 0
Accidents with fatalities: 0
Airlineratings** safety rating: 7/7
Covid-19 safety*** rating: 6/7

** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

When formed in 1989, EVA Air was the first and only competitor of national flag carrier China Airlines in Taiwan. In less than three decades, the carrier (100% owned by logistic and cargo giant company Evergreen International) became one of the best for onboard comfort and service, obtaining the prestigious 5-STAR rating from Skytrax. EVA Air is famous for having Hello Kitty characters (which are extremely popular in Taiwan) adorning the fuselage of some of its aircraft (Photo Wikimedia Commons)

Name: Eva Air
Date founded: March 8, 1989 – commenced operations on July 1, 1991
IATA code/ICAO code: BR / EVA
CEO: Lin Bou-Shiu
Address: 376 Hsin-Nan Road, Sec. 1, Luzhu, Taoyuan City, Taiwan
Contact number: +886 2 250 1199 9
Website: www.evaair.com
Hub: Taipei
Focus cities: Kaoshiung, Bangkok
Airline alliance: Star
Frequent flyer programme: Infinity MileageLands
Fleet:
85 aircraft
- 34 Boeing 777-300ER / 323-333-363 seats (38 Business, 64 Premium Economy, 221 Economy or 39 Business, 56 Premium Economy, 238 Economy or 39 Business, 56 Premium Economy, 258 Economy)
- 5 Boeing 777-F / Cargo
- 6 Boeing 787-10 / 342 seats (34 Business, 308 Economy)
- 4 Boeing 787-9 / 304 seats (26 Business, 278 Economy)
- 12 Airbus A330-300 / 252-309 seats (24 Business, 228 Economy or 30 Business, 279 Economy)
- 22 Airbus A321-200 / 184 seats (8 Business, 176 Economy)
- 2 ATR 72-600 / 70 seats
Type of carrier: Full-service
Skytrax* rating: 5-STAR

* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

- 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- 1 STAR: Represents a poor quality of product delivered across the assessment sectors

Checked luggage:
: Free baggage allowance is the following: on flights to North America 2 bags each not exceeding 32kg in Business, 2 bags each not exceeding 28kg in Premium Economy, 2 bags each not exceeding 23kg in Economy Up, Economy Standard and Economy Basic, 1 bag for up to 23kg in Economy Discount; on all other flights, 40kg in Business, 35kg in Premium Economy and Economy Up, 30kg in Economy Standard and Economy Basic, 20kg in Economy Discount
Pre-selection of seat:
Free for Business and Premium Economy passengers; in Economy selected seats (extra-legroom, front row) can be pre-selected for a fee
Priority check-in:
Business and Premium Economy passengers plus Infinity MileageLands Silver, Gold and Diamond members
Fast track at security:
No info available
Access to lounge:
Business and Premium Economy passengers plus Infinity MileageLands Silver, Gold and Diamond members
Priority boarding:
Business and Premium Economy passengers plus Infinity MileageLands Silver, Gold and Diamond members

Seat pitch:
- 81 inches (206cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the B777-300ER;
- 44 inches (112cm) in Business, 31 inches (79cm) in Economy on the B787-10 and B787-9;
- 62 inches (157cm) in Business, 31 inches (79cm) in Economy on the A330-300;
- 45 inches (114cm) in Business, 31 inches (79cm) in Economy on the A321-200
- 30 inches (76cm) on the ATR 72-600
Seat width:
- 26 inches (66cm) in Business, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the B777-300ER;
- 23 inches (58cm) in Business, 17.5 inches (44.5cm) in Economy on the B787-10 and B787-9;
- 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the A330-300;
- 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A321-200
- 17 inches (43cm) on the ATR 72-600

USB port and power socket:
Power sockets and USB ports available in Business and Premium Economy on the B777-300ER; USB ports and power sockets available at all seats in all classes on the B787-10 and B787-9; power sockets available at all seats on the A330-300
Lie-flat seat:
In Business on the B777-300ER, B787-10 and B787-9; angle-flat seats are available in Business on the A330-300
Vanity kit:
In Business and Premium Economy on long-haul flights
IFE screen width:
- 16 inches (40.5cm) in Business, 11 inches (28cm) in Premium Economy, 9 inches (23cm) in Economy on the B777-300ER;
- 18 inches (46cm) in Business, 12 inches (30.5cm) in Economy on the B787-10 and B787-9;
- 15.4 inches (39cm) in Business, 6.5 inches (16.5cm) in Economy on the A330-300;
- 10.6 inches (27cm)-wide individual IFE seatback screens are available in Business on the A321-200
Wi-fi:
Available in all classes on the B787-10 and B787-9 and on selected B777-300ER
Inflight magazine:
En Voyage
Onboard kit for kids:
No
Food and beverages:
Complimentary in all classes on all international flights
Upgraded meals in Premium Economy: Yes
Dine on demand in Business Class: No
Pets:
Not accepted in the passenger cabin