Garuda Indonesia fleet, cabin, seats, IFE, baggage, safety and punctuality

Airline info

Address: Garuda City Center Building Complex, M1 Street, Soekarno–Hatta International Airport, Tangerang, Banten, Indonesia
Contact number: +62 21 2351 9999
Website: www.garuda-indonesia.com
IATA code/ICAO code: GA / GIA

On-time performance and safety record

On time performance (2022): 91.6%
Average age of fleet (2023): 8.6 years
Major accidents in last 10 years: 3
Accidents with fatalities: 0
Airlineratings** safety rating: 5/7
Covid-19 safety*** rating: 6/7

** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

The national airline of Indonesia, based in Jakarta, suffered for issues concerning safety for decades along its history, until the EU and US banned it (and other Indonesian carriers) from the European and American skies. The ban was lifted in 2009, when Garuda launched ‘Quantum leap’ program involving a renewal of fleet, onboard service and livery which brought it into the elite of commercial aviation. This process culminated in the airline being awarded the 5-STAR rating by Skytrax in 2014 and every year ever since. Adding to this, in 2019 Garuda has been the world’s most punctual airline, with 91.6% of all its flights which operated on-time. On a less happy note, its safety rating remains low, with three major accidents (without injuries nor fatalities onboard) occurred in the last eight years (Photo Wikimedia Commons ( Masakatsu Ukon)

Name: Garuga Indonesia
Date founded: August 1, 1947 – commenced operations on January 26, 1949 as Indonesian Airways and on December 28, 1949 as Garuda Indonesian Airways
IATA code/ICAO code: GA / GIA
CEO: Irfan Setiaputra
Address: Garuda City Center Building Complex, M1 Street, Soekarno–Hatta International Airport, Tangerang, Banten, Indonesia
Contact number: +62 21 2351 9999
Website: www.garuda-indonesia.com
Hub: Jakarta
Focus cities: Denpasar, Medan, Surabaya
Airline alliance: Skyteam
Frequent flyer programme: Garuda Miles
Fleet:
141 aircraft
- 10 Boeing 777-300ER / 314-403 seats (8 First, 38 Business, 268 Economy or 26 Business, 367 Economy)
- 3 Airbus A330-900 / 301 seats (24 Business, 277 Economy)
- 17 Airbus A330-300 / 251-287-360 seats (36 Business, 215 Economy or 24 Business, 263 Economy or 360 Economy)
- 7 Airbus A330-200 / 222-260 seats (36 Business, 186 Economy or 18 Business, 242 Economy)
- 1 Boeing 737 MAX 8 / 170 seats (8 Business, 162 Economy)
- 73 Boeing 737-800 / 162-174 seats (12 Business, 150 Economy or 12 Business, 162 Economy)
- 18 Bombardier CRJ-1000 / 96 seats
- 12 ATR 72-600 / 70 seats
Type of carrier: Full-service
Skytrax* rating: 5-STAR

* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

- 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- 1 STAR: Represents a poor quality of product delivered across the assessment sectors

Checked luggage:
On domestic flights, free baggage allowance is 40kg in First, 30kg in Business, 20kg in Economy; on international flights, 50kg in First, 40kg in Business, 30kg in Economy; on flights to the US, 2 bags for a total of 64kg in Business, 2 bags for a total of 46kg in Economy; the rule is that each bag cannot weigh more than 32kg
Pre-selection of seat:
Free for First and Business passengers; no info is available regarding seat pre-selection in Economy
Priority check-in:
First and Business passengers plus Garuda Miles Silver, Gold and Platinum members
Fast track at security:
No info available
Access to lounge:
First and Business passengers plus Garuda Miles Platinum members
Priority boarding:
First and Business passengers plus Garuda Miles Gold and Platinum members

Seat pitch:
- 82 inches (208cm) in First, 73 inches (185cm) in Business, 32 inches (81cm) in Economy on selected B777-300ER;
- 73 inches (185cm) in Business, 32 inches (81cm) in Economy on the A330-900 and selected B777-300ER;
- 60 inches (152cm) in Business, 33 inches (84cm) in Economy or 32 inches (81cm) in an all-Economy configuration on the A330-300;
- 38 inches (96cm) in Business, 31 inches (79cm) in Economy on the B737 MAX 8;
- 42 inches (106cm) in Business, 31 inches (79cm) in Economy on the B737-800;
- 32 inches (81cm) in Business, 30 inches (76cm) in Economy on the CRJ-1000;
- 31 inches (79cm) on the ATR 72-600
Seat width:
- 22 inches (56cm) in First, 19 inches (48cm) in Business, 17 inches (43cm) in Economy on selected B777-300ER;
- 19 inches (48cm) in Business, 17 inches (43cm) in Economy on the A330-900 and selected B777-300ER;
- 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the A330-300;
- 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B737 MAX 8;
- 19 inches (48cm) in Business, 17 inches (43cm) in Economy on the B737-800;
- 19 inches (48cm) in Business, 17 inches (43cm) in Economy on the CRJ-1000;
- 17 inches (43cm) on the ATR 72-600

USB port and power socket:
USB ports available at every seat in all classes on the A33’0-900 and selected A330-300; power sockets available at all seats in all classes on then777-300ER, A330-900 and A330-300, in Business Class only on the B737 MAX 8 and B737-800
Lie-flat seat:
In First and Business on the B777-300ER; in Business on the A330-900 and selected A330-300
Vanity kit:
In First and Business on long-haul flights
IFE screen width:
- 23.5 inches (60cm) in First, 15 inches (38cm) in Business, 11 inches (28cm) in Economy on the B777-300ER;
- 16 inches (40.5cm) in Business, 11.1 inches (28cm) in Economy on the A330-900 and A330-300;
- 11 inches (28cm) in Business, 9 inches (23cm) in Economy on the B737-800
Wi-fi:
Available in all classes on the B777-300ER, A330-900 and A330-300; connectivity is complimentary for First Class guests; all other passengers can choose between three packages: 1 hour for 11.95USD, 3 hours for 16.95USD, the whole duration of flight for 21.95USD
Inflight magazine:
Colours
Onboard kit for kids:
No
Food and beverages:
Snacks and drinks are complimentary on all flights, hot meals on flights longer than 1 hour
Upgraded meals in Premium Economy: Not available
Dine on demand in Business Class: No
Pets:
Not accepted in the passenger cabin