Gol

Airline info

  • Address: 246, Rua Tamoios Jardim Airport 4626-020 Sao Paulo, Sao Paulo, Brazil
  • Contact number: +55 11 50987872
  • Website: www.voegol.com.br
  • IATA code/ICAO code: GE / GOL

On-time performance and safety record

  • On time performance (2023): 78.2%
  • Average age of fleet (2024): 11.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Founded in 2000 as a fully low-cost carrier, GOL Linhas Aereas has been able to evolve its customer products in order to stay on pace with the diversification of demand and evolution of its network, which now covers a large number of South American Countries and spans as far as Orlando and Fort Lauderdale in the US. On domestic flight, the front section of all the Brazilian carrier Boeing 737s has been designated GOL+Comforto, with legroom increased by 4 inches and perks including priority check-in and boarding including in the passenger’ ticket. On international flights a Premium Economy product includes priority check-in and boarding, access to the lounge, increased baggage allowance, enhanced dining experience and more privacy thanks to the middle seat left unoccupied. Between January and December 2019 GOL had 37.7% of the domestic and 3.8% of the international market shares, making it the largest domestic and third largest international airline in Brazil (Photo Wikimedia Commons / rafael Luiz Canossa)

  • Name: Gol Linhas Aereas Inteligentes
  • Date founded: 2000 – commenced operations on January 15, 2001
  • IATA code/ICAO code: GE / GOL
  • CEO: Paulo Kakinoff
  • Address: 246, Rua Tamoios Jardim Airport 4626-020 Sao Paulo, Sao Paulo, Brazil
  • Contact number: +55 11 50987872
  • Website: www.voegol.com.br
  • Hub: Sao Paulo (GRU), Rio de Janeiro (GIG), Brasilia
  • Focus cities: Sao Paulo (CGH), Rio De Janeiro (SDU), Salvador, Fortaleza, Belem
  • Airline alliance: None
  • Frequent flyer programme: Smiles
  • Fleet:

    126 aircraft

    • 7 Boeing 737 MAX 8 / 176-186 seats (20 premium Economy, 156 Economy or 42 GOL+Comforto, 144 Economy)
    • 96 Boeing 737-800 / 176-186 seats (20 Premium Economy, 156 Economy or 42 GOL+Comforto, 144 Economy)
    • 23 Boeing 737-700 / 128-144 seats (20 Premium Economy, 108 Economy or 36 GOL+Comforto, 108 Economy)
  • Type of carrier: Low-cost / Full-service hybrid
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    2 bags each not exceeding 23 in Premium Economy and Economy Max, 1 bag for up to 23kg in Economy plus can be checked-in for free: Economy Light and Economy Promo fare holders need to pay 11USD on domestic flights and 15USD on international flights to check-in 1 bag (23kg)

  • Pre-selection of seat:

    Free for Premium Economy end GOL+Comforto passengers plus Smiles Gold and Diamond members, available for a fee for Economy passengers

  • Priority check-in:

    Premium Economy and GOL+Comforto passengers plus Smiles Gold and Diamond members

  • Fast track at security:

    No info available

  • Access to lounge:

    Premium Economy passengers plus Smiles Gold and Diamond members

  • Priority boarding:

    Premium Economy and GOL+Comforto passengers plus Smiles Gold and Diamond members

  • Seat pitch:
    • 30 inches (76cm) in Premium Economy and Economy on the B737 MAX 8, B737-800 and B737-700 on international flights;
    • 34 inches (86cm) in GOL+Comforto, 30 inches (43cm) in Economy on the B737 MAX 8, B737-800 and B737-700
  • Seat width:
    • 17 inches (43cm) in Premium Economy, GOL+Comforto and Economy on the B737 MAX 8, B737-800 and B737-700
  • USB port and power socket:

    USB ports available at every seat in all classes on the B737 MAX 8; USB and power sockets available on most of B737-800 and B737-700

  • Lie-flat seat:

    No

  • Vanity kit:

    In Premium Economy blankets, pillows and dental kits are available for free on long-haul flights to the US

  • IFE screen width:

    Inflight entertainment contents are downloadable for free by passengers on their own personal electronic devices by means of the Gol Online app

  • Wi-fi:

    Yes

  • Inflight magazine:

    Gol Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    In-flight meals and beverages are sold on all domestic flights longer than 1 hour 15 minutes, except the Sao Paulo-Rio de Janeiro shuttle; food and drinks are complimentary on all international flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: Not available
  • Pets:

    Dogs and cats not heavier than 10kg (pet bag included) are accepted in the passenger cabin at a cost of 70USD on domestic flights and 170USD on international flights

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