Hawaiian Airlines has been number 1 in the US for on-time operations during the last few years and in 2019 it ranked seventh in the world. It has introduced the A321neo on several routes to the continental US, reducing costs and increasing load factors. In 2021 it’s expected to start introducing the B787-9: the Dreamliner will operate alongside a part of the A330-200 fleet, while some of the older A330s will be alienated (Photo Wikimedia Commons / Tomàs Del Coro)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for: