Hawaiian Airlines

Airline info

  • Address: 3375 Koapaka Street, G-350. Honolulu, HI 96819, USA
  • Contact number: +1 808 835 3700
  • Website: www.hawaiianairlines.com
  • IATA code/ICAO code: HA / HAL

On-time performance and safety record

  • On time performance (2023): 87.8%
  • Average age of fleet (2024): 9.6 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Hawaiian Airlines has been number 1 in the US for on-time operations during the last few years and in 2019 it ranked seventh in the world. It has introduced the A321neo on several routes to the continental US, reducing costs and increasing load factors. In 2021 it’s expected to start introducing the B787-9: the Dreamliner will operate alongside a part of the A330-200 fleet, while some of the older A330s will be alienated (Photo Wikimedia Commons / Tomàs Del Coro)

  • Name: Hawaiian Airlines
  • Date founded: January 30, 1929 – commenced operations October 6, 1929
  • IATA code/ICAO code: HA / HAL
  • CEO: Peter Ingram
  • Address: 3375 Koapaka Street, G-350. Honolulu, HI 96819, USA
  • Contact number: +1 808 835 3700
  • Website: www.hawaiianairlines.com
  • Hub: Honolulu
  • Focus cities: Kahului
  • Airline alliance: None
  • Frequent flyer programme: Hawaiian Miles
  • Fleet:

    61 aircraft

    • 24 Airbus A330-200 / 278 seats (18 Business, 68 Economy Comfort, 192 Economy)
    • 18 A321neo / 189 seats (16 Business, 44 Economy Comfort, 129 Economy)
    • 19 Boeing 717-200 / 128 seats (8 Business, 120 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    2 bags for up to 64kg ca be checked-in for free on any flight in Business; in Economy, a fee of 25USD is requested to check-in one bag (23kg) on neighbour islands flights; on flights to the US the fee for the first bag (23kg) is 30USD; on international flights the first two bags (each weighing 23kg or 32 kg, depending on the destination) can be checked-in for free

  • Pre-selection of seat:

    Free for Business passengers; in Economy, seats can be selected for free within 24 hours before departure, during online check-in

  • Priority check-in:

    Business and Economy Comfort passengers plus HawaiianMiles Pualani Gold and Platinum members

  • Fast track at security:

    Business and Economy Comfort passengers plus HawaiianMiles Pualani Gold and Platinum members

  • Access to lounge:

    Business and Economy Comfort passengers plus HawaiianMiles Pualani Gold and Platinum members

  • Priority boarding:

    Business and Economy Comfort passengers plus HawaiianMiles Pualani Gold and Platinum members

  • Seat pitch:
    • 76 inches (193cm) in Business, 36 inches (91cm) in Economy Comfort, 31 inches (79cm) in Economy on the A330-200;
    • 39 inches (99cm) in Business, 36 inches (91cm) in Economy Comfort, 31 inches (79cm) in Economy on the A321neo;
    • 37 inches (94cm) in Business, 31 inches (79cm) in economy on the B717-200
  • Seat width:
    • 20.5 inches (52cm) in Business, 18 inches (46cm) in Economy Comfort and Economy on the A330-200;
    • 21 inches (53cm) in Business, 17.5 inches (44.5cm) in Economy Comfort and Economy on the A321neo;
    • 18.5 inches (47cm) in Business, 18 inches (46cm) in Economy on the B717-200
  • USB port and power socket:

    Available at all seats in Business and Economy Comfort on the A330-200 and A321neo

  • Lie-flat seat:

    In Business on the A330-200

  • Vanity kit:

    In Business on international and continental US-bound flights; in Economy Comfort on international flights

  • IFE screen width:
    • Tablets are distributed to each Business passenger on the A330-200 and A321neo on long-haul or US-bound flights. In Economy Comfort and Economy, video and audio contents are streamlined to the customers’ personal devices by downloading the airline’s app before the flight
  • Wi-fi:

    No

  • Inflight magazine:

    Hana Hou!

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary on continental US and international flights; on neighbour-islands flights beverages are complimentary

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Accepted in the passenger cabin only on neighbour-islands flights

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