Hong Kong Airlines

Airline info

  • Address: 9th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong
  • Contact number: +852 3923 7399
  • Website: www.hongkongairlines.com
  • IATA code/ICAO code: HX / CRK

On-time performance and safety record

  • On time performance (2022): 81.2%
  • Average age of fleet (2023): 8.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 5/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Hong Kong Airlines is 45% owned by Hainan Airlines, hence the almost identical liveries. From 2006 to 2018 the airline pursued a continuous expansion of its network, opening routes to as far as North America and Australia. This growth was interrupted by the political and social unrest, accompanied by the ongoing China-US trade conflict, which eroded demand and income. As consequence the airline stopped all of its long-haul routes, transforming itself into a purely regional carrier operating domestic and south-eastern Asia flights. Most of its onboard service was downscaled too, including the stop of Inflight Entertainment. The Covid pandemic exacerbated this crisis, causing hundreds of layoffs (Photo Wikimedia Commons / N509FZ)

  • Name: Hong Kong Airlines
  • Date founded: September 22, 2006
  • IATA code/ICAO code: HX / CRK
  • CEO: Sun Jianfeng
  • Address: 9th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong
  • Contact number: +852 3923 7399
  • Website: www.hongkongairlines.com
  • Hub: Hong Kong
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Fortune Wings Club
  • Fleet:

    35 aircraft

    • 2 Airbus A350-900 / 334 seats (33 Business, 102 Economy Comfort, 199 Economy or 33 Business, 301 Economy)
    • 7 Airbus A330-300 / 285-292 seats (30 Business, 255 Economy or 32 Business, 260 Economy)
    • 9 Airbus A330-200 / 264-283 seats (18 Business, 246 Economy or 24 Business, 259 Economy)
    • 12 Airbus A320-200 / 152-174 seats (8 Business, 144 Economy or 174 Economy)
    • 5 Airbus A330-200(F) / Cargo
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 30kg in Business, 20 kg in Economy

  • Pre-selection of seat:

    Free for Business passengers; in Economy a Preferred Seat can be pre-selected for 6-33USD, an Economy Comfort seat for 8-38USD, an Extra-Legroom seat for 23-141USD, depending on origin and destination of the flight

  • Priority check-in:

    Business passengers plus Fortune Wings Club Silver, Gold and Platinum members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers plus Fortune Wings Club Gold and Platinum members

  • Priority boarding:

    Business passengers plus Fortune Wings Club Silver, Gold and Platinum members

  • Seat pitch:
    • 44 inches (112cm) in Business, 38 inches (96cm) in Economy Comfort, 31 inches (79cm) in Economy on the A350-900;
    • 60 inches (152cm) in Business, 31 inches (79cm) in Economy or 54 inches (137cm) in Business, 31 inches (79cm) in Economy on the A330-300;
    • 60 inches (152cm) in Business, 31 inches (79cm) in Economy or 77 inches (195cm) in Business, 31 inches (79cm) in Economy or 45 inches (114cm) in Business, 30 inches (76cm) in Economy on the A330-200;
    • 45 inches (114cm) in Business, 31 inches (79cm) in Economy or 31 inches (79cm) in Economy on the A320-200
  • Seat width:
    • 23 inches (58cm) in Business, 18 inches (46cm) in Economy Comfort and Economy on the A350-900;
    • 21 inches (53cm) in Business, 18 inches (46cm) in Economy on the A330-300 and A330-200;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A320-200
  • USB port and power socket:

    Available at all seats in all classes on the A350-900; power socket available at every seat in all classes on selected A330-300 and selected A330-200; power socket available only in Business class on selected A330-300 and selected A330-200

  • Lie-flat seat:

    In Business on the A350-900, selected A330-300 and selected A330-200; angle-flat seats are available in Business on selected A330-300 and selected A330-200

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 17 inches (43cm) in Business, 11 inches (28cm) in Economy Comfort and Economy on the A350-900
  • Wi-fi:

    Available in all classes on the A350-900

  • Inflight magazine:

    +852 Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

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