IndiGo

Airline info

  • Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon 122002, Haryana, India
  • Contact number: +91 (0) 124 435 2500
  • Website: www.goindigo.in
  • IATA code/ICAO code: 6E / IGO

On-time performance and safety record

  • On time performance (2023): 81.5%
  • Average age of fleet (2024): 4.5 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Based at Delhi Indira Gandhi International Airport, IndiGo is the largest airline in India by passengers carried and fleet size, with almost 60% of domestic market share as of August 2020. It is also the largest individual Asian low-cost carrier in terms of jet fleet size and passengers carried, and the sixth largest carrier in Asia with over 64 million passengers carried in the financial year 2018–19. The airline operates 1,500 flights every day to 87 destinations, 63 domestic and 24 international. In August 2015, IndiGo placed an order for 250 Airbus A320neo family aircraft worth USD27 billion, making it the largest single order ever in Airbus history (Photo Wikimedia Commons / BriYYZ)

  • Name: IndiGo
  • Date founded: : June 2005 – commenced operations on August 4, 2006
  • IATA code/ICAO code: 6E / IGO
  • CEO: Rono Dutta
  • Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon 122002, Haryana, India
  • Contact number: +91 (0) 124 435 2500
  • Website: www.goindigo.in
  • Hub: Delhi
  • Focus cities: Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Ahmedabad
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    253 aircraft

    • 30 Airbus A321neo / 222 seats
    • 120 Airbus A320neo / 186 seats
    • 78 Airbus A320-200 / 180 seats
    • 25 ATR 72-600 / 78 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Checked baggage allowance is 1 bag (15kg) on domestic flights, 1 bag (20kg) on international flights, 1 bag (30kg) on Dubai and Muscat flights; for excess baggage, a pre-paid allowance varies from 4,000INR (45EUR) to 12,000INR (136EUR) for 30kg on domestic flights; on international flights the cost for a 10kg checked baggage allowance varies from 4,000INR (45EUR) to 13,000INR (147EUR), while for 30kg it varies from 12,000INR (136EUR) to 39,000INR (442EUR)

  • Pre-selection of seat:

    Any seat onboard can be pre-selected by paying a fee which varies from 99INR to 1,000INR (1EUR to 15EUR) considering the type of seat and the route flown

  • Priority check-in:

    Available for a fee starting from 350INR (4EUR)

  • Fast track at security:

    No info available

  • Access to lounge:

    Available across several Indian airports for fees starting from 595INR (7EUR)

  • Priority boarding:

    No

  • Seat pitch:
    • 30 inches (76cm) on the A321neo, A320neo, A320-200 and ATR 72-600
  • Seat width:
    • 18 inches (46cm) on the A321neo, A320neo, A320-200 and ATR 72-600
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    Pillow, blankets and eye-shades available for purchase onboard or pre-ordered at booking

  • IFE screen width:

    No individual screens available onboard

  • Wi-fi:

    No

  • Inflight magazine:

    Hello6E

  • Onboard kit for kids:

    No

  • Food and beverages:

    Available for purchase onboard or at booking

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Not accepted in the passenger cabin

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