Jeju Air

Airline info

  • Address: 312-1 Yon-Dong, Cheju City, South Korea
  • Contact number: +82 1599 1500
  • Website:
  • IATA code/ICAO code: 7C / JJA

On-time performance and safety record

  • On time performance (2022): 70.0%
  • Average age of fleet (2023): 12.1 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also

Jeju Air was the first and is the largest low-cost carrier in South Korea. It has its main bases in Seoul, Busan and on the island of Jeju. It flies an all-Boeing 737-800 fleet. On selected routes (mainly from Busan), it offers a Business Class service called “New Class” with free baggage allowance (30kg), additional legroom (42 inches), dedicated check-in, lounge access, priority boarding and complimentary meals and drinks. Its network includes destinations in Russia, Japan, China, Vietnam, Thailand, Indonesia, Singapore, plus Guam and Saipan (USA). (Photo Jeju Air)

  • Name: Jeju Air
  • Date founded: January 25, 2005
  • IATA code/ICAO code: 7C / JJA
  • CEO: Seok Joo Lee
  • Address: 312-1 Yon-Dong, Cheju City, South Korea
  • Contact number: +82 1599 1500
  • Website:
  • Hub: Seoul (GMP & ICN), Jeju
  • Focus cities: Busan
  • Airline alliance: Value Alliance
  • Frequent flyer programme: Refresh Point
  • Fleet:

    43 aircraft

    • 43 Boeing 737-800 / 174-186-189 seats (12 Business, 162 Economy or 186 Economy or 189 Economy)
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX ( is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 30kg in Business; Free baggage allowance in Economy is 20-23kg with the FlyBag+ fare and 15-23kg with the FlyBag fare, depending on the route flown; the Fly fare does not have any free baggage allowance and fare holders need to pay 20USD to check-in 1 bag of 20kg

  • Pre-selection of seat:

    Free for Business passengers, JPass and JPass+ holders plus refresh Points Gold and VIP members; all other passengers pay 20USD for a Premium Comfort seat (same legroom as New Class without the service), 10USD to 30USD for a front seat/emergency exit seat, 2USD to 15USD fro a Regular seats, depending on the route flown

  • Priority check-in:

    Business passengers, JPass and JPass+ holders plus Refresh Points Gold and VIP members

  • Fast track at security:

    No info available

  • Access to lounge:

    Free for Business passengers; all other passenger can access the lounge by paying a fee of 16,900KRW (15USD); JPass+ holders have three vouchers for free access to the lounge in Seoul Incheon

  • Priority boarding:

    Business passengers, JPass and JPass+ holders plus Refresh Points Silver, Gold and VIP members

  • Seat pitch:
    • 42 inches (106cm) in Business, 29 inches (76cm) in Economy on the B737-800
  • Seat width:
    • 18 inches (46cm) in Business, 17 inches (43cm) in Economy on the B737-800
  • USB port and power socket:

    Power sockets available at all seats in Business on the B737-800

  • Lie-flat seat:


  • Vanity kit:

    In Business

  • IFE screen width:

    No individual screens onboard

  • Wi-fi:


  • Inflight magazine:

    Joy enJoy

  • Onboard kit for kids:


  • Food and beverages:

    Free for Business passengers; to all other passengers, Jeju Air offers food and beverage for purchase on the aircraft; passengers may also pre-order their meals online

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Accepted in the passenger cabin if their weight is within 7kg, pet bag included; transportation fee is 2,000KRW (2USD) per kg


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