At the end of the 1990s, JetBlue was created by airlines’ guru David Neeleman as a low-cost carrier different from Southwest in offering more personal space to passengers, live tv on individual video screens, free snacks and drinks. Through the years, the model evolved further, to become a sort of an hybrid between a LCC and a full-service carrier, with a true Business cabin (called Mint) on many of its A321 and a section of the Economy cabin dubbed Even More Space which is nothing but a Premium Economy without bulkheads separating it from the remaining part of the main (Core) cabin. In point of comfort in Economy, JetBlue is probably the best US airline today, offering a seat pitch between 32 and 33 inches on all its aircraft. In 2021 the airline, which already flies international to the Caribbean and Central America, is to make a huge step by launching its inaugural transatlantic services from New York and Boston to London, using the A321LR. At the beginning of the year it took possession of the first (of 70) Airbus A220-300 (Photo Wikimedia Commons / Alan Wilson)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors