JetBlue fleet, cabin, seats, IFE, baggage, safety and punctuality

Airline info

Address: Brewster Building, 27-01 Queens Plaza North Long Island City, NY , USA
Contact number: +1 800 538 2583
Website: www.jetblue.com
IATA code/ICAO code: B6 / JBU

On-time performance and safety record

On time performance (2022): 73.5%
Average age of fleet (2023): 11.4 years
Major accidents in last 10 years: 1
Accidents with fatalities: 0
Airlineratings** safety rating: 7/7
Covid-19 safety*** rating: 7/7

** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

At the end of the 1990s, JetBlue was created by airlines’ guru David Neeleman as a low-cost carrier different from Southwest in offering more personal space to passengers, live tv on individual video screens, free snacks and drinks. Through the years, the model evolved further, to become a sort of an hybrid between a LCC and a full-service carrier, with a true Business cabin (called Mint) on many of its A321 and a section of the Economy cabin dubbed Even More Space which is nothing but a Premium Economy without bulkheads separating it from the remaining part of the main (Core) cabin. In point of comfort in Economy, JetBlue is probably the best US airline today, offering a seat pitch between 32 and 33 inches on all its aircraft. In 2021 the airline, which already flies international to the Caribbean and Central America, is to make a huge step by launching its inaugural transatlantic services from New York and Boston to London, using the A321LR. At the beginning of the year it took possession of the first (of 70) Airbus A220-300 (Photo Wikimedia Commons / Alan Wilson)

Name: JetBlue
Date founded: August 1998 a New Air – commenced operations as JetBlue Airways on February 11, 2000
IATA code/ICAO code: B6 / JBU
CEO: Robin Hayes
Address: Brewster Building, 27-01 Queens Plaza North Long Island City, NY , USA
Contact number: +1 800 538 2583
Website: www.jetblue.com
Hub: New York (JFK)
Focus cities: Boston, Fort Lauderdale, Orlando, Los Angeles (LAX)
Airline alliance: None
Frequent flyer programme: TrueBlue
Fleet:
267 aircraft
- 13 Airbus A321neo / 200 seats (42 Economy Comfort, 158 Economy)
- 63 Airbus A321-200 / 159-200 seats (4 Business suites, 12 Business, 41 Economy Comfort, 102 Economy or 42 Economy Comfort, 158 Economy)
- 130 Airbus A320-200 / 150-162 seats (42 Economy Comfort, 108 Economy or 42 Economy Comfort, 120 Economy)
- 1 Airbus A220-300 / 140 seats
- 60 Embraer ERJ-190 / 100 seats (16 Economy Comfort, 84 Economy)
Type of carrier: Low-cost / Full-service hybrid
Skytrax* rating: 3-STAR

* SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

- 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- 1 STAR: Represents a poor quality of product delivered across the assessment sectors

Checked luggage:
2 bags for a total weight of 46kg (each one not exceeding 23kg) can be checked-in for free by Business and Blue Plus ticket holders. All other passengers pay 30USD for the first bag and 40USD for the second bag, if checked baggage is added to the reservation more than 24 hours before departure. After that, or at the airport, they pay 40USD and 45USD, respectively
Pre-selection of seat:
Free in Business (Mint), available for a fee in Economy
Priority check-in:
Business and Economy Comfort passengers plus True Blue Mosaic members
Fast track at security:
Business and Economy Comfort passengers plus True Blue Mosaic members
Access to lounge:
No
Priority boarding:
Business and Economy Comfort passengers plus True Blue Mosaic members

Seat pitch:
- 35 inches (89cm) in Economy Comfort, 32 inches (81cm) in Economy on the A321neo;
- 60 inches (152cm) in Business, 37 inches (94cm) in Economy Comfort, 33 inches (84cm) in Economy or 37 inches (94cm) in Economy Comfort, 32 inches (81cm) in Economy on the A321-200;
- 38 inches (96cm) in Economy Comfort, 32 inches (81cm) in Economy or 35 inches (89cm) in Economy Comfort, 32 inches (81cm) in Economy on the A320-200;
- 39 inches (99cm) in Economy Comfort, 32 inches (81cm) in Economy on the ERJ-190
Seat width:
- 18 inches (46cm) in Economy Comfort and Economy on the A321neo;
- 22 inches (56cm) in Business Suites, 20.5 inches (52cm) in Business, 18 inches (46cm) in Economy Comfort and Economy or 18 inches (46cm) in Economy Comfort and Economy on the A321-200;
- 18 inches (46cm) in Economy Comfort and Economy on the A320-200 and ERJ-190

USB port and power socket:
Power sockets are available at all seats in all classes except for the ERJ-190 and selected A320-200; USB ports are available at every seat on the A321neo and on selected A321-200, selected A320-200
Lie-flat seat:
In Business on selected A321-200
Vanity kit:
In Business
IFE screen width:
- 10.1 inches (25.5cm) in Economy Comfort and Economy on the A321neo;
- 15 inches (43cm) in Business, 10.1 inches (25.5cm) in Economy Comfort and Economy on selected A321-200;
- 6.8 inches (17cm) in Economy Comfort and Economy on selected A321-200 and selected A320-200;
- 10.1 inches (25.5cm) in Economy Comfort and Economy on selected A320-200;
- 6.8 inches (17cm) in Economy Comfort and Economy on the ERJ-190
Wi-fi:
JetBlue offers free Fly-Fi on all of their aircraft; Fly-Fi provides passengers the ability to stream videos or download larger files
Inflight magazine:
Mint
Onboard kit for kids:
No
Food and beverages:
Complimentary, including alcoholics, in Business; elsewhere, complimentary non alcoholics and snacks such as cookies and chips are available on all flights, while alcoholics and meals can be purchased onboard
Upgraded meals in Premium Economy: Not available
Dine on demand in Business Class: No
Pets:
Accepted in the passenger cabin (but not in Business) if weight is within 9kg (pet bag included); fee is 125USD