Kenya Airways

Be the first to write a review

Airline info

  • Address: Airport North Road, Embakasi P.O. Box 19002, 00501 Nairobi, Kenya
  • Contact number: +254 20 642 2000
  • Website: www.kenya-airways.com
  • IATA code/ICAO code: KQ / KQA

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 9.1 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Based in Nairobi, the national carrier of Kenya features a network spanning Africa, Europe, Asia plus North America. When it started non-stop flights to New York in 2018, KQ became one of only six African airlines authorized by the FAA to fly directly to the US (the others are Egyptair, Ethiopian Airlines, Royal Air Maroc, Cabo Verde Airlines and South African Airways). The route to JFK, suspended following the Covid pandemic outbreak, has been resumed on a twice-weekly basis on October 29, 2020 (Photo wikimedia Commons / Bram Steeman)

  • Name: Kenya Airways
  • Date founded: January 27, 1977 – commenced operations on February 4, 1977
  • IATA code/ICAO code: KQ / KQA
  • CEO: Allan Kilavuka
  • Address: Airport North Road, Embakasi P.O. Box 19002, 00501 Nairobi, Kenya
  • Contact number: +254 20 642 2000
  • Website: www.kenya-airways.com
  • Hub: Nairobi
  • Focus cities: None
  • Airline alliance: Skyteam
  • Frequent flyer programme: Flying Blue
  • Fleet:

    36 aircraft (excluding 3 Boeing 777-300ER leased to Turkish Airlines in 2016)

    • 9 Boeing 787-8 / 234 seats (30 Business, 204 Economy)
    • 8 Boeing 737-800 / 145 seats (16 Business, 129 Economy)
    • 2 Boeing 737-700 / 116 seats (16 Business, 100 Economy)
    • 2 Boeing 737-300(F) / Cargo
    • 15 Embraer ERJ-190 / 96 seats (12 Business, 84 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 2 bags each not exceeding 32kg in Business, 2 bags each not exceeding 23kg in Economy on long-haul flights; 1 bag up to 30kg in Business, 1 bag up to 23kg in Economy on regional routes within Africa

  • Pre-selection of seat:

    Free for Business passengers, no info available regarding Economy

  • Priority check-in:

    Business passengers plus Flying Blue Silver, Gold and Platinum members

  • Fast track at security:

    Business passengers plus Flying Blue Gold and Platinum members

  • Access to lounge:

    Business passengers plus Flying Blue Gold and Platinum members

  • Priority boarding:

    Business passengers plus Flying Blue Silver, Gold and Platinum members

  • Seat pitch:
    • 74 inches (188cm) in Business, 32 inches (81cm) in Economy on the B787-8;
    • 47 inches (119cm) in Business, 32 inches (81cm) in Economy on the B737-800 and B737-700;
    • 38 inches (96cm) in Business, 31 inches (79cm) in Economy on the ERJ-190
  • Seat width:
    • 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the B787-8;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B737-800 and B737-700;
    • 19 inches (48cm) in Business, 17 inches (43cm) in Economy on the ERJ-190
  • USB port and power socket:

    Available at all seats in all classes on the B787-8; USB ports available in Business on the ERJ-190

  • Lie-flat seat:

    In Business on the B787-8

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 15.4 inches (39cm) in Business, 10.6 inches (27cm) in Economy on the B787-8;
    • 10.6 inches (27cm) in Business, 6.5 inches (16.5cm) in Economy on the ERJ-190 and selected B737-800
  • Wi-fi:

    No

  • Inflight magazine:

    Msafiri Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

Gallery

A B737-800 at Nairobi Yomo Kenyatta (Photo Wikimedia Commons / Andrew Thomas) Economy Class on the B787-8 (Photo Kenya Airways)
A B737-800 at Nairobi Yomo Kenyatta (Photo Wikimedia Commons / Andrew Thomas)
Economy Class on the B787-8 (Photo Kenya Airways)

Write a review

(You must be logged to write a review) Click here to Login or Register
*
*
*
*

Assign a value to all the voices

Average Rating
*
*