Klm

Airline info

  • Address: Amsterdamseweg 55, 1182 GP Amstelveen, The Netherlands
  • Contact number: +31 20 474 7747
  • Website: www.klm.com
  • IATA code/ICAO code: KL / KLM

On-time performance and safety record

  • On time performance (2023): 81.7%
  • Average age of fleet (2024): 11.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

KLM Royal Dutch Airlines, legally Koninklijke Luchtvaart Maatschappij, is the flag carrier airline of the Netherlands. It is headquartered in Amstelveen, with its hub at nearby Amsterdam Schiphol airport. It is part of the Air France–KLM group. Founded in 1919, it is the oldest airline in the world still operating under its original name. KLM’s Business Class has been notably revamped with the entry into fleet of the Boeing 787s. The Dreamliners feature a luxurious 1+2+1 cross section, which enhanced personal space and privacy. On the Boeing 777s and A330, cross section is 2+2+2. To its premium travellers, KLM handles a Delft Blue porcelain miniature of Dutch houses filled with Dutch gin. Every year, a new house model is presented on 7 October, the anniversary of KLM’s founding in 1919 (Photo Wikimedia Commons / Ltdccba)

  • Name: KLM Royal Dutch Airlines
  • Date founded: October 7, 1919 – commenced operations in May 1920
  • IATA code/ICAO code: KL / KLM
  • CEO: Pieter Elbers
  • Address: Amsterdamseweg 55, 1182 GP Amstelveen, The Netherlands
  • Contact number: +31 20 474 7747
  • Website: www.klm.com
  • Hub: Amsterdam
  • Focus cities: None
  • Airline alliance: Skyteam
  • Frequent flyer programme: Flying Blue
  • Fleet:

    161 aircraft (including KLM Cityhopper)

    • 14 Boeing 777-300ER / 408 seats (34 Business, 40 Economy Comfort, 334 Economy)
    • 5 Boeing 787-10 / 344 seats (38 Business, 36 Economy Comfort, 270 Economy)
    • 15 Boeing 777-200ER / 316 seats (34 Business, 40Economy Comfort, 242 Economy)
    • 13 Boeing 787-9 / 294 seats (30 Business, 48 Economy Comfort, 216 Economy)
    • 5 Airbus A330-300 / 292 seat (30 Business, 40 Economy Comfort, 222 Economy)
    • 8 Airbus A330-200 / 268-243 seats (18 Business, 36 Economy Comfort, 214 Economy or 30 Business, 35 Economy Comfort, 178 Economy)
    • 5 Boeing 737-900 / 178 seats (28 Business, 18 Economy Comfort, 132 Economy)
    • 31 Boeing 737-800 / 176 seats (20 Business, 6 Economy Comfort, 150 Economy)
    • 16 Boeing 737-700 /132 seats (20 Business, 6 Economy Comfort, 106 Economy)
    • 32 Embraer E-190 / 100 seats (36 Business, 8 Comfort Economy, 56 Economy)
    • 17 Embraer E-175 / 88 seats (20 Business, 8 Economy Comfort, 60 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Two bags (for a total of 64kg) in Business and one bag (23kg) in Economy can be checked-in for free on short- and long-haul flights in all classes except for Economy Light: in Light, passengers pay 50EUR (55USD) to check-in a bag on long-haul flights

  • Pre-selection of seat:

    Pre-selection of a standard seat is for free in any class except Economy Light fare: in this case, a standard seat can be pre-selected for 25EUR (28USD). Extra legroom seats selection costs 50-70EUR (55-78USD) for all Economy passengers, while Economy Comforts costs 90EUR (100USD)

  • Priority check-in:

    Business passengers plus Flying Blue Gold and Platinum members

  • Fast track at security:

    Business passengers

  • Access to lounge:

    Business passengers plus Flying Blue Gold and Platinum members

  • Priority boarding:

    Business passengers plus Flying Blue Gold and Platinum members

  • Seat pitch:
    • 63 inches (160cm) in Business, 34 inches (86cm) in Economy Comfort and 31 inches (79cm) in Economy on the B777-300ER and B777-200ER;
    • 60 inches (152cm) in Business, 35 inches (89cm) in Economy Comfort and 31 inches (79cm) in Economy on the B787-10 and 787-9, A330-300 and A330-200
    • 33 inches (86cm) in Business, 30 inches (76cm) in Economy on the B737-900, B737-800 and B737-700
    • 32 inches (84cm) in Business, 30 inches (76cm) in Economy on the ERJ-190 and ERJ-175
  • Seat width:
    • 20 inches (51cm) in Business, 17.5 inches (44.5cm) in Economy Comfort and Economy on the B777-300ER and B777-200ER;
    • 20.25 inches (51.5cm) in Business, 17.5 inches (44.5cm) in Economy Comfort and Economy on the B787-10, B787-9, A330-300 and A330-200
    • 17 inches (43cm) on the B737-900, B737-800 and B737-700, ERJ-190 and ERJ-175
  • USB port and power socket:

    Available at every seat on the B777-300ER, B777-200ER, B787-10 and B787-9; power socket available at every seat on the A330-300; power socket available at every seat in Business only on the A330-200

  • Lie-flat seat:

    In Business on the B777-300ER, B777-200ER, B787-10, B787-9, A330-300 and A330-200

  • Vanity kit:

    In Business Class. KLM also handles to all Business passengers a Delft Blue porcelain miniature of Dutch houses filled with Dutch gin. Every year, a new house model is presented on 7 October, the anniversary of KLM's founding in 1919

  • IFE screen width:
    • 17 inches (43cm) in Business, 11 inches (28cm) in Economy Comfort and economy on the B777-300ER, B777-200ER and A330-300;
    • 16 inches (40.5cm) in Business, 11 inches (28cm) in Economy Comfort and Economy on the B787-10 and B787-9;
    • 10.4 inches (26.5cm) in Business and 9 inches (23cm) in Economy Comfort and Economy on the A330-200
  • Wi-fi:

    Available to all passengers on the B777-330ER, B777-200ER, B787-10 and B787-9

  • Inflight magazine:

    IFly

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complementary in all classes on long- an short-haul flights, including most of alcoholics

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passenger cabin up to a weight of 8kg pet bag included and if six weeks old, at least. Fares vary from 30EUR (33USD) to 200EUR (222USD) depending on destination

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