KLM Royal Dutch Airlines, legally Koninklijke Luchtvaart Maatschappij, is the flag carrier airline of the Netherlands. It is headquartered in Amstelveen, with its hub at nearby Amsterdam Schiphol airport. It is part of the Air France–KLM group. Founded in 1919, it is the oldest airline in the world still operating under its original name. KLM’s Business Class has been notably revamped with the entry into fleet of the Boeing 787s. The Dreamliners feature a luxurious 1+2+1 cross section, which enhanced personal space and privacy. On the Boeing 777s and A330, cross section is 2+2+2. To its premium travellers, KLM handles a Delft Blue porcelain miniature of Dutch houses filled with Dutch gin. Every year, a new house model is presented on 7 October, the anniversary of KLM’s founding in 1919 (Photo Wikimedia Commons / Ltdccba)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors