Korean Air

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Airline info

  • Address: Korean Air Building, 117 Seosomun-Ro (3-41, Seosomun-dong), Chung-gu, Seoul, South Korea
  • Contact number: +82 21 588 20 01 / +82 22 656 20 01
  • Website: www.koreanair.com
  • IATA code/ICAO code: KE / KAL

On-time performance and safety record

  • On time performance (2022): 77%
  • Average age of fleet (2023): 10.6 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Korean Air is one of only three airlines in the world (the others being Air China and Lufthansa) to operate the Boeing 747-8, the latest version of the “Jumbo” and one of only two (with Lufthansa) to have both the A380 “Superjumbo” and the B747 “Jumbo” in its fleet. Historically, Korean Air has been associated safety issues. For almost three decades, between 1970 and 1997, many fatal incidents occurred, during which time 16 aircraft were written-off in serious incidents and accidents with the loss of 700 lives. Two Korean Air aircraft were shot down by the Soviet Union, one operating as Korean Air Lines Flight 902 and the other as Korean Air Lines Flight 007. The last fatal passenger accident was the Korean Air Flight 801 crash in 1997, which killed 228 people. Since then, the safety record of the airline is immaculate (Photo Wikimedia Commons / Kiefer)

  • Name: Korean Air
  • Date founded: March 1, 1969 as a replacement of Korean Air Lines, founded in 1962
  • IATA code/ICAO code: KE / KAL
  • CEO: Walter Cho
  • Address: Korean Air Building, 117 Seosomun-Ro (3-41, Seosomun-dong), Chung-gu, Seoul, South Korea
  • Contact number: +82 21 588 20 01 / +82 22 656 20 01
  • Website: www.koreanair.com
  • Hub: Seoul (GMP & ICN)
  • Focus cities: None
  • Airline alliance: Skyteam
  • Frequent flyer programme: Skypass
  • Fleet:

    165 aircraft

    • 10 Airbus A380-800 / 407 seats (12 First, 94 Business, 301 Economy)
    • 10 Boeing 747-8 / 368 seats (6 First, 48 Business, 314 Economy)
    • 7 Boeing 747-8F / Cargo
    • 4 Boeing 747-400F / Cargo
    • 30 Boeing 777-300ER / 277-291-338 seats (8 First, 42 Business, 227 Economy or 8 First, 56 Business, 227 Economy or 6 First, 35 Business, 297 Economy)
    • 12 Boeing 777-200ER / 248-260 seats (8 First, 28 Business, 212 Economy or 8 First, 28 Business, 225 Economy)
    • 12 Boeing 777F / Cargo
    • 10 Boeing 787-9 / 271 seats (24 Business, 247 Economy)
    • 21 Airbus A330-300 / 272-276 seats (24 Business, 248 Economy or 24 Business, 252 Economy)
    • 8 Airbus A330-200 / 218 seats (30 Business, 188 Economy)
    • 6 Boeing 737-900ER / 159 seats (12 Business, 147 Economy)
    • 14 Boeing 737-900 / 188 seats (8 Business, 180 Economy)
    • 5 Boeing 737-800 / 138-147 seats (12 Business, 126 Economy or 12 Business, 135 Economy)
    • 1 B737-7BBJ / VIP
    • 10 Airbus A220-300 / 130 seats (25 Economy Plus, 105 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    3 bags for a total weight of 96kgin First, 2 bags for up to 64 kg in Business, 2 bags for up to 46kg can be checked in for free on flights to/from the US. On flights to/from Europe and within Asia 1 bag up to a weight of 23kg can be checked-in free of charge

  • Pre-selection of seat:

    Advance seat selection is available up to 48 hours before departure to all First, Business, Economy passengers; bulkhead and exit row seats can only be assigned at the airport

  • Priority check-in:

    First and Business passengers plus SkyPass Morning Calm Premium Club and Million Miler Club members

  • Fast track at security:

    First and Business passengers

  • Access to lounge:

    First and Business passengers plus SkyPass Morning Calm Premium Club and Million Miler Club members

  • Priority boarding:

    First and Business passengers plus SkyPass Morning Calm Premium Club and Million Miler Club members

  • Seat pitch:
    • 83 inches (211cm) in First suites, 74 inches (188cm) in Business, 33-34 inches (84-86cm) in Economy on the A380-800, B747-8,  B777-300ER and selected B777-200ER;
    • 83 inches (211cm) in First, 60 inches (152cm) in Business, 32-34 inches (81-86cm) on selected B777-200ER;
    • 75 inches (190cm) in Business, 33-34 (84-86cm) inches in Economy on the B787-9;
    • 78-80 inches (198-203cm) in Business, 32-33 inches (81-84cm) on the A330-300;
    • 74 inches (188cm) in Business, 32-33 inches (81-84cm) in Economy on the A330-200;
    • 40 inches (101.5cm) in Business, 30-31 inches (76-79cm) in Economy on the B737-900;
    • 50 inches (127cm) in Business, 32-33 inches (81-84cm) in Economy on the B737-900ER;
    • 45 inches (114cm) in Business on the B737-800, 33 inches (84cm) in Economy on the B737-800;
    • 36 inches (91cm) in Economy Plus, 31 inches (79cm) in Economy on the A220-300
  • Seat width:
    • 26.5 inches (67cm) in First suites and First (777-200ER), 21.5 inches (54cm) in Business, 18 inches (46cm) in Economy on the A380-800 and B777-300ER;
    • 20 inches (51cm) in First suite, 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the B747-8;
    • 20.5 inches (52cm) in First suites, 20.5 inches in Business, 18 inches (46cm)  in Economy on the B777-200ER;
    • 20.5 inches (52cm) in Business, 18 inches (46cm)  in Economy on the A330-300;
    • 21.5 inches (54cm) in Business, 18 inches (46cm)  Economy on the A330-200;
    • 21 inches (53cm) in Business, 17 inches (43cm) in Economy on the B737-900ER and selected B737-800;
    • 19 inches (49cm) in Business, 17 inches (43cm) in Economy on the B737-900 and selected B737-800;
    • 19.5 inches (49.5cm) in Economy Plus and Economy on the A220-300
  • USB port and power socket:

    Available at every seat in all classes on the B787-9. Power ports available at every seat in all classes on the A380-800, B747-8, B777-300ER, B777-200ER, A330-300 and A330-200

  • Lie-flat seat:

    In First suite, First and Business Class on the A380-800, B747-8, B777-300ER, B777-200ER, B787-9, A330-300 and A330-200

  • Vanity kit:

    In First suite, First, Business and Economy on long-haul flights

  • IFE screen width:
    • 23 inches (58cm) in First, 15.4 inches (39cm) in Business, 10.6 inches (27cm) in Economy on the A380-800 and B747-8;
    • 17 inches (43cm) in First, 10.4 inches (26.5cm) in Business, 8.4 inches (21.5cm) in Economy on the B777-200ER;
    • 15.4 inches (39cm) in Business, 10.6 inches (27cm) in Economy on the B787-9, A330-300 and A330-200
  • Wi-fi:

    On the A220-300

  • Inflight magazine:

    Morning Calm

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary, including alcoholics, in all classes on long-haul flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the passenger cabin if 8 weeks of age or older. One carry-on pet bag per passenger is allowed

Gallery

An A380-800 landing at Seoul Incheon (Photo Wikipedia Commons / Maarten Visser) A B787-9 landing in Taipei (Photo Wikimedia Commons / ltdccba - IMG_1809) Business Class on the upper deck of an A380-800 (Photo Wikimedia Commons / Alex Beltyukov - RuSpotters Team) Economy Class on the lower deck of an A380 (Photo Wikimedia Commons / Alex Beltyukov - RuSpotters Team
An A380-800 landing at Seoul Incheon (Photo Wikipedia Commons / Maarten Visser)
A B787-9 landing in Taipei (Photo Wikimedia Commons / ltdccba - IMG_1809)
Business Class on the upper deck of an A380-800 (Photo Wikimedia Commons / Alex Beltyukov - RuSpotters Team)
Economy Class on the lower deck of an A380 (Photo Wikimedia Commons / Alex Beltyukov - RuSpotters Team

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