Kulula.com

Airline info

  • Address: 1 Marignane Drive and Atlas Road, Bonaero Park 1619, South Africa
  • Contact number: +27 11 921 0500
  • Website: www.kulula.com
  • IATA code/ICAO code: MN / CAW

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 14.3 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

When founded in 2001, Kulula.com was the first low-cost carrier in South Africa. Today, it is fully owned by Comair and its passengers can earn and spend miles through the Avios Frequent Flyer Programme (the same of British Airways, of which Comair is a subsidiary). A free baggage allowance of 20kg is included in the air fare. Kulula has become known for its distinctive, brightly coloured, and often comedic aircraft liveries: one of its former aircraft, known as Flying 101, was covered with a legend describing the different parts of the aircraft (Photo Wikimedia Commons / Alan Wilson)

  • Name: Kulula.com
  • Date founded: July 1, 2001 – commenced operations in August 2001
  • IATA code/ICAO code: MN / CAW
  • CEO: Wrenelle Stander
  • Address: 1 Marignane Drive and Atlas Road, Bonaero Park 1619, South Africa
  • Contact number: +27 11 921 0500
  • Website: www.kulula.com
  • Hub: Johannesburg
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Avios
  • Fleet:

    10 aircraft

    • 10 Boeing 737-800 / 189 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 1 bag of up to 20kg

  • Pre-selection of seat:

    Standard seats in the back of cabin can be selected in advance by paying 60ZAR (4USD), Standard seats in the forward part of the cabin cost 75ZAR (5USD), Strech Zone and Strech Zone Exit seats for 95ZAR (6.20USD), Emergency Exit Row seats for 120ZAR (7.90USD) and Front Exit Row (first row of cabin) seats for 130ZAR (8.50USD)

  • Priority check-in:

    No

  • Fast track at security:

    No

  • Access to lounge:

    Available by paying a fee of 200ZAR (13USD) at Johannesburg Lanseria airport

  • Priority boarding:

    Available for a fee through the Q-Jump package

  • Seat pitch:
    • 30 inches (76cm) on the B737-800
  • Seat width:
    • 17 inches (43cm) on the B737-800
  • USB port and power socket:

    No info available

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens onboard

  • Wi-fi:

    No

  • Inflight magazine:

    Khuluma

  • Onboard kit for kids:

    No

  • Food and beverages:

    Available for purchase onboard

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Noy accepted in the passenger cabin

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