Lot

Airline info

  • Address: Komitetu Obrony Robotników St, 43 02-146 Warsaw
  • Contact number: +48 22 577 77 55
  • Website: www.lot.com
  • IATA code/ICAO code: LO / LOT

On-time performance and safety record

  • On time performance (2023): 72.2%
  • Average age of fleet (2024): 9.2 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 4/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Lot has completely renewed its long-haul fleet in the last three years by substituting its Boeing 767-300 with brand new Boeing 787-8 and Boeing 787-9, offering a three-class product onboard. In Business Class seats are lie-flat, although the 2+2+2 cross section allows limited access to the aisle for passengers seating near to the window, if compared to the 1+2+1 configuration featured by other airlines. The Polish carries has been one of the most dynamic throughout Europe in the last couple of years, by opening a focus city outside Poland in Budapest, Hungary, and by expanding impressively its long-haul network adding new destinations including Seoul, Colombo, Singapore, Washington, Miami, Los Angeles and San Francisco (Photo Wikimedia Commons / Anna Zvereva)

  • Name: Lot Polish Airlines
  • Date founded: December 28, 1928
  • IATA code/ICAO code: LO / LOT
  • CEO: Rafal Milkzarski
  • Address: Komitetu Obrony Robotników St, 43 02-146 Warsaw
  • Contact number: +48 22 577 77 55
  • Website: www.lot.com
  • Hub: Warsaw
  • Focus cities: Budapest, Katowice, Tallinn
  • Airline alliance: Star
  • Frequent flyer programme: Miles & More
  • Fleet:

    73 aircraft

    • 7 Boeing 787-9 / 252 seats (18 Business, 21 Premium Economy, 213 Economy)
    • 8 Boeing 787-8 / 294 seats (24 Business, 21 Premium Economy, 249 Economy)
    • 5 Boeing 737 MAX8 / 186 seats
    • 7 Boeing 737-800 / 186 seats
    • 15 Embraer ERJ-195 / 112 seats
    • 4 Embraer ERJ-190 / 106 seats
    • 10 Embraer ERJ-175 / 82 seats
    • 6 Embraer ERJ-170 / 76 seats
    • 12 Bombardier Q400 / 78 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    3 pieces in Business (96kg), 2 in Premium Economy (46kg), 1 in Economy Flex or Standard (23kg) for free. In Economy Saver, 25EUR (30USD) per piece on international flights and 55EUR (60USD) per piece on intercontinental flights

  • Pre-selection of seat:

    Available until 36 hours prior to departure at fares ranging from 5EUR (7USD) to 55EUR(65USD)

  • Priority check-in:

    Business and Premium Economy passengers plus Miles & More Gold, Senator and HON members

  • Fast track at security:

    Business and Premium Economy passengers plus Miles & More Gold, Senator and HON members

  • Access to lounge:

    Business and Premium Economy passengers plus Miles & More Gold, Senator and HON members

  • Priority boarding:

    Business and Premium Economy passengers plus Miles & More Gold, Senator and HON members

  • Seat pitch:
    • 79 inches (200cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the B787-9 and B787-8;
    • 34 inches (86cm) Business, 30 inches (76cm) in Economy on the B737 MAX 8;
    • 37 inches (94cm) in Business, 30 inches (76cm) in Economy on the B737-800;
    • 31 inches (79cm) on the ERJ fleet
  • Seat width:
    • 23 inches (58.5cm) in Business, 19.5 inches (50cm) in Premium Economy, 17 inches (43cm) in Economy on the B787 fleet;
    • 17 inches on the B737 MAX 8, B737-800 and across the ERJ fleet
  • USB port and power socket:

    At all seats in all classes on the B787-9 and B787-8

  • Lie-flat seat:

    In Business on the B787-9 and B787-8

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 15 inches (38cm) in Business, 12.4 inches (31.5cm) in Premium Economy, 8.9 inches (22.5cm) in Economy on the B787-9 and B787-8
  • Wi-fi:

    No

  • Inflight magazine:

    Kaleidoscope

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complementary in all classes. On flights under six hours alcoholics available for purchase in Economy

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the pax cabin up to a weight of 8kg, pet bag included; fares: 50-70EUR (54-75USD)

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