Airline info

  • Address: Via Della Chiesa N-68, Somma Lombardo 21019, Italy
  • Contact number: +39 0331 23 28 11
  • Website:
  • IATA code/ICAO code: NO / NOS

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 7.7 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: No info available
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also

Neos is an Italian leisure airline based at Milan Malpensa airport. It is fully owned by giant tour operator Alpitour and flies to destinations in Europe, northern Africa, the Red Sea, the Caribbean and Mexico and the Indian Ocean. Onboard its Boeing 787-9 it features three separated cabins, with a 28-seat or 35-seat Premium Economy offering a Business Class-level service and amenities, a 36-seat Economy Extra dedicated to adults only occupancy and increased legroom, plus a large Economy Class in the back. The Boeing 737 MAX and 737-800 boast a single class, all-Economy cabin (Photo Wikimedia Commons / Anna Zvereva)

  • Name: Neos Air
  • Date founded: June 22, 2001 – commenced operations on March 8, 2002
  • IATA code/ICAO code: NO / NOS
  • CEO: Carlo Stradiotti
  • Address: Via Della Chiesa N-68, Somma Lombardo 21019, Italy
  • Contact number: +39 0331 23 28 11
  • Website:
  • Hub: Milan (MXP)
  • Focus cities: Rome (FCO), Bologna, Verona, Bergamo
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    13 aircraft

    • 6 Boeing 787-9 / 344-359 seats (35 Premium Economy, 309 Economy or 28 Premium Economy, 331 Economy)
    • 2 Boeing 737 MAX 8 /186 seats
    • 5 Boeing 787-800 / 186 seats
  • Type of carrier: Leisure
  • Skytrax* rating: Not rated
  • * SKYTRAX ( is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 30kg in Premium Economy, 20kg in Economy Extra Plus, Economy Extra and Economy

  • Pre-selection of seat:

    Free for Premium Economy, Economy Extra Plus and Economy Extra passengers; available for a fee in Economy

  • Priority check-in:

    Premium Economy, Economy Extra Plus and Economy Extra passengers

  • Fast track at security:

    Premium Economy, Economy Extra Plus and Economy Extra passengers

  • Access to lounge:

    Premium Economy passengers

  • Priority boarding:

    Premium Economy, Economy Extra Plus and Economy Extra passengers

  • Seat pitch:
    • 42 inches (107cm) in Premium Economy, 33inches (84cm) in Economy Extra Plus, 32 inches (81cm) in Economy on the B787-9;
    • 31 inches (79cm) on the B737 MAX-8 and B737-800
  • Seat width:
    • 20 inches (51cm) in Premium Economy, 17 inches (43cm) in Economy Extra Plus and Economy on the B787-9;
    • 17 inches (43cm) on the B737 MAX8 and B737-800
  • USB port and power socket:

    Available ay all seats in all classes on the B787-9

  • Lie-flat seat:


  • Vanity kit:

    In Premium Economy and Economy Extra Plus on long-haul flights

  • IFE screen width:
    • 11 inches (28cm) in Premium Economy, 10 inches (25.5cm) in Economy Extra and Economy on the B787-9
  • Wi-fi:

    Available in all classes on all flights; connectivity is free for Premium and Economy Extra Plus passengers, available for a fee for all other passengers: the 2-hour package costs 5.99-9.99EUR, the whole flight package 14.99-19.99EUR depending on the route flown

  • Inflight magazine:


  • Onboard kit for kids:


  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: Not available
  • Pets:

    No info available


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