Nok Air

Airline info

  • Address: Rajanakarn Building, 17th Floor, 3 South Sathorn Road, Yannawa, Sathorn, Bangkok Thailand
  • Contact number: +66 2 088 8955
  • Website: www.nokair.com
  • IATA code/ICAO code: DD / NOK

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 6.3 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Nok Air is Thailand’s low-cost carrier, with national flag carrier Thai Airways owning the second-largest stake in the carrier. The airline operates its array of 737-800s and Dash 8 Q400s to 30+ destinations across the country and in East Asia (Photo Wikimedia Commons / Anna Zvereva)

  • Name: Nok Air
  • Date founded: February 10, 2004 – commenced operations on July 23, 2004
  • IATA code/ICAO code: DD / NOK
  • CEO: Wutthiphum Jurangkool
  • Address: Rajanakarn Building, 17th Floor, 3 South Sathorn Road, Yannawa, Sathorn, Bangkok Thailand
  • Contact number: +66 2 088 8955
  • Website: www.nokair.com
  • Hub: Bangkok (DMK)
  • Focus cities: Phuket, Yangon, Tan Son Nhat
  • Airline alliance: Value Alliance
  • Frequent flyer programme: Nok Fan Club
  • Fleet:

    22 aircraft

    • 14 Boeing 737-800 / 189 seats
    • 8 Bombardier Dash 8 Q400 / 86 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Nok Lite ticket holders do not have a checked baggage allowance included in their fare and have to pay 14-120USD to check their luggage depending on weight and length of flight, although Nok Smile Plus card-holders can still get a 10kg allowance on that fare; Nok Xtra and Nok MAX ticket holders have a 15kg allowance on domestic flights which grows to 25 kg for Nok Smile Club holders; on international flights, allowance grows to 20kg and 30kg respectively

  • Pre-selection of seat:

    Standard seats can be pre-selected for free; Nok Happy seat costs 6-14USD depending on flight destination, while a Premium seat costs 12-20USD

  • Priority check-in:

    Nok Fan Club members, Nok Premium Seat customers

  • Fast track at security:

    No info available

  • Access to lounge:

    No info available

  • Priority boarding:

    Free for Nok Premium Seat customers, available to all other travellers through the Nok First Program at the cost of 8USD

  • Seat pitch:
    • 31 inches (79cm) on the B737-800;
    • 29 inches (73cm) on the Dash8 Q400
  • Seat width:
    • 17 inches (43cm) on the B737-800 and Dash8 Q400
  • USB port and power socket:

    No

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens available onboard

  • Wi-fi:

    No

  • Inflight magazine:

    No

  • Onboard kit for kids:

    No

  • Food and beverages:

    Snacks and drinks can be purchased onboard with prices ranging from 2 to 8USD. Water is complimentary

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Not allowed in the passenger cabin

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