Airline info

  • Address: Oksenøyveien 3 Postboks 115 1336 Lysaker, Norway
  • Contact number: +47 2149 00 15
  • Website:
  • IATA code/ICAO code: DY / NAX

On-time performance and safety record

  • On time performance (2022): 75.9%
  • Average age of fleet (2023): 6.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 5/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also

Norwegian has been in the European low-cost game for over 25 years. Having started operations in 1993, the carrier now has subsidiaries in several Countries across Europe. The airline is undergoing financial strain because of an over-expansion and recently announced the cut of all its long-haul services and the return to lessors of its entire Boeing 787 fleet. Operation will focus on short-to-medium haul flights operated exclusively by Boeing 737 MAX 8 and 737-800 (Photo Wikimedia Commons / Bene Riobò)

  • Name: Norwegian
  • Date founded: January 22, 1993
  • IATA code/ICAO code: DY / NAX
  • CEO: Jacob Schram
  • Address: Oksenøyveien 3 Postboks 115 1336 Lysaker, Norway
  • Contact number: +47 2149 00 15
  • Website:
  • Hub: Oslo
  • Focus cities: Stockholm, Copenhagen
  • Airline alliance: None
  • Frequent flyer programme: Norwegian Reward
  • Fleet:

    85 aircraft (including Norwegian Air International, Norwegian Air Shuttle and Norwegian Air Sweden)

    • 18 Boeing 737 MAX 8 / 189 seats
      67 Boeing 737-800 / 186 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 4-STAR
  • * SKYTRAX ( is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Two bags for a total of 46kg can be checked-in for free by Premium Economy and Economy Flex ticket holders; One bag up to a weight of 23 kg can be checked-in for free by LowFare+ passengers, while no checked baggage allowance is provided to Low Fare ticket

  • Pre-selection of seat:

    Included with the Premium Economy Flex and LowFare+ tickets; as for LowFare, a standard seat can be pre-selected for a fee between 9EUR and 50 EUR (10-56USD) for most flights

  • Priority check-in:


  • Fast track at security:

    Available by paying 12EUR (13.50USD)

  • Access to lounge:


  • Priority boarding:

    Available for a fee of 5EUR (5.60USD) up to one hour before  departure

  • Seat pitch:
    • 29 inches on the B737-800 and B737 MAX 8
  • Seat width:
    • 17 inches (43cm) on the B737-800 and B737 MAX 8
  • USB port and power socket:

    No info available

  • Lie-flat seat:


  • Vanity kit:


  • IFE screen width:

    No individual screens available onboard

  • Wi-fi:

    Available for free via SURF which will deliver web browsing, access to email and all social media. Other packages such as SOCIAL+SURF and STREAM+SURF can be purchased

  • Inflight magazine:

    N by Norwegian

  • Onboard kit for kids:


  • Food and beverages:

    Can be pre-ordered for 9EUR (11USD) per person each way, otherwise available for purchase onboard. Non-alcoholic drinks vary between 1-2EUR (1-2USD) with alcoholic drinks at 4-15EUR (5-18USD) and Snacks at 1-5EUR (1-6USD)

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Pets can be held in the cabin as long as they weigh 8kg, pet bag included. This will cost between 55EUR and 72EUR (60-80USD) if booked online or 60EUR and 85EUR (69-94USD) if booked at the airport


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