Philippine Airlines

Airline info

  • Address: PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City, Philippines
  • Contact number: +632 777 59 32 / +632 8855 8888
  • Website: www.philippineairlines.com
  • IATA code/ICAO code: PR / PAL

On-time performance and safety record

  • On time performance (2022): 65.8%
  • Average age of fleet (2023): 6.3 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

For many years one of the largest Asian carriers, Philippines Airlines (also known as PAL) exited hugely downsized from the 1997 economical crisis, as in point of fleet as of network destinations. It took a decade before the carrier was able to proceed with a fleet renewal and network expansion that took it to serve Asia, the Middle East, Europe, Oceania and North America with a young fleet of last-generations aircraft including the A350-900 and the A32neo. In 2018 PAL obtained the prestigious 4-STAR rating from Skytrax and in 2019 it has been the “world’s most improved airline” according to airlineratings.com (Photo Wikimedia Commons / Steve Lynes)

  • Name: Philippine Airlines
  • Date founded: February 26, 1941
  • IATA code/ICAO code: PR / PAL
  • CEO: Lucio T. Tan
  • Address: PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City, Philippines
  • Contact number: +632 777 59 32 / +632 8855 8888
  • Website: www.philippineairlines.com
  • Hub: Manila
  • Focus cities: Davao City
  • Airline alliance: None
  • Frequent flyer programme: Mabuhai Miles
  • Fleet:

    71 aircraft

    • 10 Boeing 777-300ER / 270 seats (42 Business, 328 Economy)
    • 6 Airbus A350-900 / 295 seats (30 Business, 24 Premium Economy, 241 Economy)
    • 15 Airbus A330-300 / 309-368 seats (18 Business, 24 Premium Economy, 267 Economy or 18 Business, 27 Premium Economy, 323 Economy)
    • 8 Airbus A321neo / 168-195 seats (12 Business, 156 Economy or 12 Business, 183 Economy)
    • 24 Airbus A321-200 / 199 seats (12 Business, 18 Premium Economy, 169 Economy)
    • 8 Airbus A320-200 / 156 seats (12 Business, 144 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is the following: 35kg in Business, 25kg in Premium Economy, 20kg (25 to Korea) flights to Asia and Oceania; 40kg in Business, 35kg in Premium Economy, 30kg in Economy on flights to Europe; 2 bags each not exceeding 32kg in Business, 2 bags each not heavier than 25kg in Premium Economy, 2 bags each not more than 23kg in Economy on flights to North America, Japan, the Middle East and Guam

  • Pre-selection of seat:

    Free for Business and Premium Economy passengers; no info available regarding seat pre-selection in Economy

  • Priority check-in:

    Business and Premium Economy passengers plus Mabuhay Miles Elite, Premier Elite and Million Miler members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business and Premium Economy passengers plus Mabuhay Miles Elite, Premier Elite and Million Miler members

  • Priority boarding:

    Business and Premium Economy passengers plus Mabuhay Miles Elite, Premier Elite and Million Miler members

  • Seat pitch:
    • 78 inches (198cm) in Business, 33 inches (84cm) in economy on the B777-300ER;
    • 78 inches (198cm) in Business, 38 inches (96cm) in Premium Economy, 33 inches (84cm) in Economy on the A350-900;
    • 60 inches (152cm) in Business, 34 inches (86cm) in Premium Economy, 31 inches (79cm) in Economy or 44 inches in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the A330-300;
    • 60 inches (152cm) in Business, 32 inches (81cm) in Economy or 37 inches (94cm) in Business, 31 inches (79cm) in Economy on the A321neo;
    • 37 inches (94cm) in Business, 34 inches (86cm) in Premium Economy, 30 inches (76cm) in Economy on the A321-200;
    • 39 inches (99cm) in Business, 30 inches (76cm) in Economy on the A320-200
  • Seat width:
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the B777-300ER;
    • 21 inches (53cm) in Economy, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the A350-900;
    • 23 inches (58cm) in Business, 20 inches (51cm) in Premium Economy, 18 inches (46cm) in Economy on the A330-300;
    • 21 inches 853cm) in Business, 18 inches (46cm) in Economy on the A321neo;
    • 21 inches (53cm) in Business, 18 inches (46cm) in premium Economy and Economy on the A321-200;
    • 23 inches (58cm) in Business, 18 inches (46cm) in Economy on the A320-200
  • USB port and power socket:

    USB ports available at all seats in all classes on the B777-300ER, A350-900, A330-300, A321neo, A321-200; power sockets available in Business on the B777-300ER, A321 neo and A321-200, in Business and Premium Economy on the A350-900 and A330-300

  • Lie-flat seat:

    In Business on the A350-900, A330-300 and A321neo; angle-flat seats are available in Busines on the B777-300ER

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 15.4 inches (39cm) in Business, 9 inches 823cm) in Economy on the B777-300ER;
    • 18.5 inches (47cm) in business, 13.3 inches (34cm) in Premium Economy, 10 inches 825.5cm) in Economy on the A350-900 and A330-300;
    • 15.4 inches (39cm) in Business, 10 inches (25.5cm) in Economy on the A321neo
  • Wi-fi:

    Available on the A350-900, A330-300 and A321neo; connectivity is free for Business passengers (100MB);  in all other classes 3MB package is free, 100MB cost 10USD, unlimited data 40USD

  • Inflight magazine:

    Mabuhai

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights, including domestic over 45 minutes

  • Upgraded meals in Premium Economy: No
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

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