Qantas

Airline info

  • Address: 10 Bourke Rd, Mascot, NSW, Sydney Airport 2020, Australia
  • Contact number: +61 2 9691 3636
  • Website: www.qantas.com
  • IATA code/ICAO code: QF / QFA

On-time performance and safety record

  • On time performance (2023): 84.3%
  • Average age of fleet (2024): 13.0 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

The national airline of Australia is often referred to as the only carrier in the world not having sustained fatal incidents. Though this is not the truth, the last fatality onboard one of its aircraft dates back to 1951 and Qantas’ safety record allows the airline to be officially known as the world’s safest for seven years in a row from 2012 until 2019. Accustomed to long- and very long-haul operations because of the geographical isolation of Australia, in March 2018 the airline was the first ever to fly non-stop between Europe and Australia by linking London (LHR) to Perth using one of its Boeing 787-9s. This service paved the way for the so-called Sunrise Project, a series of experimental flights aimed at opening a non-stop service between London and Sydney, with a flight time exceeding the 20 hours mark. Only one of these trial flights was actually flown (successfully, in November 2019) before the Covid pandemic disrupted commercial aviation worldwide, causing a projected delay of a couple of years in the progress of Sunrise Project (Photo Wikimedia Commons / Vismay Badra)

  • Name: Qantas Airways
  • Date founded: November 16, 1929 – commenced operations in March 1921
  • IATA code/ICAO code: QF / QFA
  • CEO: Alan Joyce
  • Address: 10 Bourke Rd, Mascot, NSW, Sydney Airport 2020, Australia
  • Contact number: +61 2 9691 3636
  • Website: www.qantas.com
  • Hub: Sydney, Melbourne, Brisbane
  • Focus cities: Perth, Adelaide, Cairns
  • Airline alliance: Oneworld
  • Frequent flyer programme: QF Frequent Flyer
  • Fleet:

    133 aircraft

    • 12 Airbus A380-800 / 482-485 seats (14 First, 62 Business, 35 Premium Economy, 371 Economy or 14 First, 70 Business, 60 Premium Economy, 341 Economy)
    • 11 Boeing 787-9 / 238 seats (42 Business, 28 Premium Economy, 166 Economy)
    • 10 Airbus A330-300 / 297 seats (28 Business, 269 Economy)
    • 18 Airbus A330-200 / 255-271 seats (27 Business, 228 Economy or 28 Business, 243 Economy)
    • 75 Boeing 737-800 / 174 seats (12 Business, 162 Economy)
    • 5 Boeing 737-300(F) & -400(F) / Cargo
    • 1 Boeing 767-300(F) / Cargo
    • 1 Airbus A321-200(F) / Cargo
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 50kg in First, 40kg in Business and premium Economy, 30kg in Economy on international flights, except those to/from North America and South America; 3 bags for a total of 96kg in First and Business, 2 bags for a total of 46kg in premium Economy and Economy on flights to North/South America; 2 bags for a total of 64kg in Business, 1 bag for up to 23kg in Economy on domestic flights; each piece of luggage cannot be heavier than 32kg

  • Pre-selection of seat:

    Free for First, Business and premium Economy passengers. In Economy, any standard seat can be pre-selected, with the exception of customers travelling in international Economy on sale fares; extra legroom seats or preferred seating towards the front of the cabin can be pre-selected by paying a fee starting from 10AUD (7USD)

  • Priority check-in:

    First, Business and Premium Economy passengers plus QF Frequent Flyer Silver, Gold, Platinum and Platinum One members

  • Fast track at security:

    First, Business and Premium Economy passengers plus QF Frequent Flyer Gold, Platinum and Platinum One members

  • Access to lounge:

    First, Business and Premium Economy passengers plus QF Frequent Flyer Silver, Gold, Platinum and Platinum One members

  • Priority boarding:

    First, Business and Premium Economy passengers plus QF Frequent Flyer Silver, Gold, Platinum and Platinum One members

  • Seat pitch:
    • 79 inches (201cm) in First, 78 inches (198cm) in Business, 38 inches (96cm) in Premium Economy, 31 inches (79cm) in Economy on the A380-800;
    • 46 inches (117cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the B787-9;
    • 73 inches (185cm) in Business, 31 inches (79cm) in Economy on the A330-300;
    • 78 inches (198cm) in Business, 31 inches (79cm) in Economy or 60 inches (152cm) in Business, 31 inches (79cm) in Economy on the A330-200;
    • 37 inches (94cm) in Business, 30 inches (76cm) in economy on the B737-800
  • Seat width:
    • 22 inches (56cm) in First, 21 inches (53cm) in Business, 19.5 inches (49.5cm) in Premium Economy, 18 inches (46cm) in Economy on the A380-800;
    • 23 inches (58.5cm) in Business, 20.5 inches (52cm) in premium Economy, 17 inches (43cm) in Economy on the B787-9;
    • 23 inches (58.5cm) in Business, 18 inches (46cm) in Economy on the A330-300 and selected A330-200;
    • 21.5 inches (54.5cm) in Business, 18 inches (46cm) in Economy on selected A330-200;
    • 22 inches (56cm) in Business, 17 inches (43cm) in Economy on the B737-800
  • USB port and power socket:

    Available at every seat in First and Business, shared between seats in premium Economy and Economy on the A380-800 and B787-9; USB and power ports available at every seat in all classes on the A330-300; USB ports available at all seats in all classes, power sockets available in Business on the A330-200; USB ports at every seat in all classes on the B737-800

  • Lie-flat seat:

    In first and Business on the A380-800; in Business on the B787-9, A330-300 and selected A330-200; angle-flat seats are available in Business on selected A330-200

  • Vanity kit:

    In First and Business on long-haul flights and in Premium Economy on long-haul overnight flights

  • IFE screen width:
    • 18 inches (46cm) in First, 16 inches (40.5cm) in Business, 13 inches (33cm) in premium Economy, 12 inches (30.5cm) in Economy on the A380-800 (new cabin interiors);
    • 16 inches (40.5cm) in Business, 13 inches (33cm) in Premium Economy, 12 inches (30.5cm) in Economy on the B787-9;
    • 16 inches (40.5cm) in Business, 11 inches (28cm) on the A330-300 and A330-200 (international);
    • 16 inches (40.5cm) in Business, 9 inches (23cm) in Economy on the A330-300 and A330-200 (domestic)
  • Wi-fi:

    Free wi-fi connectivity is available on the A330-200 and B737-800

  • Inflight magazine:

    The Australian Way

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complimentary (alcoholics included) in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: In First and Business on long-haul flights
  • Pets:

    Not accepted in the passenger cabin

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