Rwandair

Airline info

  • Address: Kigali International Airport Main Building (top floor), P.O. Box 7275, Kigali, Rwanda
  • Contact number: +250 788 177 000
  • Website: www.rwandair.com
  • IATA code/ICAO code: WB / RWD

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 7.7 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Rwandair is the national airline of Rwanda and is based at Kigali International airport (KGL). It inaugurated long-haul flights to Europe in 2017 and its network now spans Africa, Europe, the Middle East and reaches as far as China (Guangzhou). In February 2020, Gulf giant carrier Qatar Airways bought 49% of the airline’s capital, injecting money into an airline which has always operated making losses. A unique of Rwandair is a booking option called Flight Pass, which allows to conveniently purchase flights for one or multiple destinations at a pre-set low fare, without the need to indicate the date of travel (Photo Wikimedia Commons / Pedro Aragao)

  • Name: Rwandair
  • Date founded: December 1, 2002 – commenced operations on April 27, 2003
  • IATA code/ICAO code: WB / RWD
  • CEO: Yvonne Manzi Makolo
  • Address: Kigali International Airport Main Building (top floor), P.O. Box 7275, Kigali, Rwanda
  • Contact number: +250 788 177 000
  • Website: www.rwandair.com
  • Hub: Kigali
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: Dream Miles
  • Fleet:

    12 aircraft

    • 1 Airbus A330-300 / 274 seats (30 Business, 21 Premium Economy, 223 Economy)
    • 1 Airbus A330-200 / 244 seats (20 Business, 21 Premium Economy, 203 Economy)
    • 4 Boeing 737-800 / 154 seats (16 Business, 138 Economy)
    • 2 Boeing 737-700 / 120 seats (12 Business, 108 Economy)
    • 2 Bombardier CRJ-900 / 75 seats (6 Business, 69 Economy)
    • 2 De Havilland Dash 8-400 / 67 seats (7 Business, 60 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    3 bags for a total weight of 69kg in Business, 2 bags for a total of 46kg in Premium Economy and Economy can be checked-in for free

  • Pre-selection of seat:

    Free for Business and Premium economy passengers; no info available regarding seat pre-selection in Economy

  • Priority check-in:

    Business and Premium Economy passengers plus Dream Miles Gold and Diamond members

  • Fast track at security:

    No info available

  • Access to lounge:

    Business passengers plus Dream Miles Gold and Diamond members

  • Priority boarding:

    Business and Premium Economy passengers plus Dream Miles Gold and Diamond members

  • Seat pitch:
    • 45 inches (114cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches in Economy on the A330-300 and A330-200;
    • 38 inches (96cm) in Business, 31 inches (79cm) in Economy on the B737-800 and B737-700;
    • 36 inches (91cm) in Business, 31 inches (79cm) in Economy on the CRJ-900 and Dash 8-400
  • Seat width:
    • 21 inches (53cm) in Business, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the A330-300 and A330-200;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B737-800 and B737-700;
    • 19 inches (48cm) in Business, 17 inches (43cm) in Economy on the CRJ-900 and Dash 8-400
  • USB port and power socket:

    Available at all seats in all classes on the A330-300 and A330-200

  • Lie-flat seat:

    In Business on the A330-300 and A330-200

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 15.4 inches (39cm) in Business, 10.6 inches (27cm) in Economy on the A330-300 and A330-200
  • Wi-fi:

    Available on the A330-300, A330-200 and B737-800

  • Inflight magazine:

    Inzozi Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Yes
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

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