Scoot

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Airline info

  • Address: 4 Airline Road, Changi Airport 819825, Singapore
  • Contact number: +65 3157 6434
  • Website: www.flyscoot.com
  • IATA code/ICAO code: TR/TGW

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 22.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Scoot is the low-cost subsidiary of Singapore Airlines. The carrier operates to over 65 destinations globally with particular international focus on China. Beside the “normal” Economy class it is one of few (if not the only) carriers in the world to offer a “quiet cabin” (ScootinSilence), where access is forbidden to children under 12 years of age and with legroom increased 2 to 4 inches (Photo Wikimedia Commons / Benny Zheng)

  • Name: Scoot
  • Date founded: November 1, 2011 – commenced operations on June 4, 2012
  • IATA code/ICAO code: TR/TGW
  • CEO: Campbell Wilson
  • Address: 4 Airline Road, Changi Airport 819825, Singapore
  • Contact number: +65 3157 6434
  • Website: www.flyscoot.com
  • Hub: Singapore
  • Focus cities: Taipei
  • Airline alliance: Value Alliance
  • Frequent flyer programme: KrisFlyer
  • Fleet:

    50 aircraft

    • 10 Boeing 787-9 / 375 seats (35 Premium Economy, 45 ScootinSilence, 295 Economy)
    • 10 Boeing 787-8  / 329-335 seats (18 Premium Economy, 33 ScootinSilence, 278 Economy or 21 Premium Economy, 33 ScootinSilence, 281 Economy)
    • 4 Airbus A320neo / 186 seats
    • 26 Airbus A320-200 / 180 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: Not rated
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Premium Economy passengers have a free baggage allowance of 30kg, while in Economy those choosing the FlyBag of FlyBagEat packages have 20kg of free baggage allowance

  • Pre-selection of seat:

    Seat selection is free with the Premium Economy tickets: in Economy, fees vary depending on the length of flight, with higher prices for the ScootinSilence ones

  • Priority check-in:

    Available to Premium Economy passengers or by purchasing the BoardMeFirst option; fees vary depending on the route and the airport

  • Fast track at security:

    No

  • Access to lounge:

    All passengers can purchase for 39SGD (28USD) the Scoot-in-Style package which includes a 3-hour access to the SATS Premier Lounge

  • Priority boarding:

    Available to Premium Economy passengers or by purchasing the BoardMeFirst option; fees vary depending on the route and the airport

  • Seat pitch:
    • 38 inches (96.5cm) in Premium Economy, 34-36 inches (86-91.5cm) in ScootinSilence, 31 inches (79cm) in Economy on the B787-9 and B787-8 ;
    • 28 inches on the A320neo and A320-200
  • Seat width:
    • 22 inches (56cm) in Premium Economy, 19 inches (48cm) in ScootinSilence and Economy on the B787-9 and B787-8;
    • 18 inches (46cm) on the A320neo and A320-200
  • USB port and power socket:

    At all seats in all classes on the B787-9 and B787-8

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No info available

  • Wi-fi:

    Premium Economy passengers have a 30MB wi-fi package included in the ticket fare; otherwise, three packages are available for purchase: Tweet20 offering 20MB for 7SGD (5USD) if purchased while booking the flight or 8.40SGD (6USD) if purchased onboard the aircraft; Surf80 offering 80MB costs 21SGD (15USD) if purchased while booking the flight or 24SGD (17USD) if purchased on the plane; Indulge200 offering 200MB for 40SGD (29USD) or 46SGD (33USD)

  • Inflight magazine:

    Scoot

  • Onboard kit for kids:

    No

  • Food and beverages:

    Drinks and food, from snacks to full meals, can be purchased onboard at costs varying from 10SGD to 36SGD (7-26USD)

  • Upgraded meals in Premium Economy: No
  • Dine on demand in Business Class: Not available
  • Pets:

    Not accepted in the passenger cabin

Gallery

An A320-200 pictured on landing (Photo Wikimedia Commons) Premium Economy on the B787-9 (Photo Wikimedia Commons / Melv_L - MACASR) Economy Class cabin on the B787-9 (Photo Wikimedia Commons / Melv_L - MACASR)
An A320-200 pictured on landing (Photo Wikimedia Commons)
Premium Economy on the B787-9 (Photo Wikimedia Commons / Melv_L - MACASR)
Economy Class cabin on the B787-9 (Photo Wikimedia Commons / Melv_L - MACASR)

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