As a wholly-owned subsidiary of Singapore Airlines, Silk Air operates as its regional arm: with a network spanning a wide number of destinations in the South-East Asia, it offers two-class service on all routes. In 2012 it announced a large order for Boeing aircraft, thus initiating the conversion from an all-Airbus (A320, A319) airline into an all Boeing 737 airline. Business passengers have an ‘All-time favourite” dining option available for meal reservations up to 24 hours before departure. On 18 May 2018, Singapore Airlines announced that the SilkAir fleet would undergo a major cabin product upgrade from 2020 before being fully merged into the parent company. As part of the merger, SilkAir’s website was discontinued and integrated into Singapore Airlines’ website on 31 March 2019 with the airline itself folded to SIA by end of January 2021. Consequently, most of Silk Air aircraft will be repainted in full Singapore Airlines colours (Photo Wikimedia Commons / Kentaro Iemoto)
- - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
- - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
- - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
- - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
- - 1 STAR: Represents a poor quality of product delivered across the assessment sectors