SilkAir

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Airline info

  • Address: 5-D Airline House, 25 Airline Road, Singapore 819829
  • Contact number: +65 6223 8888
  • Website: www.singaporeair.com
  • IATA code/ICAO code: MI / SLK

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 6.1 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

As a wholly-owned subsidiary of Singapore Airlines, Silk Air operates as its regional arm: with a network spanning a wide number of destinations in the South-East Asia, it offers two-class service on all routes. In 2012 it announced a large order for Boeing aircraft, thus initiating the conversion from an all-Airbus (A320, A319) airline into an all Boeing 737 airline. Business passengers have an ‘All-time favourite” dining option available for meal reservations up to 24 hours before departure. On 18 May 2018, Singapore Airlines announced that the SilkAir fleet would undergo a major cabin product upgrade from 2020 before being fully merged into the parent company. As part of the merger, SilkAir’s website was discontinued and integrated into Singapore Airlines’ website on 31 March 2019 with the airline itself folded to SIA by end of January 2021. Consequently, most of Silk Air aircraft will be repainted in full Singapore Airlines colours (Photo Wikimedia Commons / Kentaro Iemoto)

  • Name: SilkAir
  • Date founded: April 1, 1992
  • IATA code/ICAO code: MI / SLK
  • CEO: Foo Chai Woo
  • Address: 5-D Airline House, 25 Airline Road, Singapore 819829
  • Contact number: +65 6223 8888
  • Website: www.singaporeair.com
  • Hub: Singapore
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: KrisFlyer
  • Fleet:

    26 aircraft

    • 6 Boeing 737 MAX 8 / 156 seats (12 Business, 144 Economy)
    • 15 Boeing 737-800 / 162 seats (12 Business, 150 Economy)
    • 3 Airbus A320-200 / 150 seats (12 Business, 138 Economy)
    • 2 Airbus A319-100 / 128 seats (8 Business, 120 Economy)
  • Type of carrier: Full-service / Regional
  • Skytrax* rating: 4-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is 40kg in Business, 35kg for Economy Flexi fare holders, 30kg for Economy Standard and Lite fare holders

  • Pre-selection of seat:

    Business passengers can pre-select any seat for free; in Economy, Flexi fare holders can pre-select a forward zone or standard seat for free, while an extra-legroom (first row and emergency exit) comes for 25USD; Standard fare holders can pre-select a standard seat but have to pay for a forward cabin seat and an extra-legroom seats (25USD); Lite fare holders have to pay for any tipe of seat they wish to pre-select, up to 25USD for extra-legroom

  • Priority check-in:

    Business passengers plus Krisflyer Elite Gold members

  • Fast track at security:

    Business passengers plus Krisflyer Elite Gold members

  • Access to lounge:

    Business passengers plus Krisflyer Elite Gold members

  • Priority boarding:

    Business passengers plus Krisflyer Elite Gold members

  • Seat pitch:
    • 49 inches (124cm) in Business, 30 inches (76cm) in Economy on the B737 MAX 8;
    • 38 inches (96cm) in Business, 30 inches (76cm) in Economy on the B737-800;
    • 40 inches (101cm) in Business, 31 inches (79cm) in Economy on the A320-200 and A319-100
  • Seat width:
    • 22 inches (56cm) in Business, 17 inches (43cm) in Economy on the B737 MAX  and B737-800;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A320-200 and A319-100
  • USB port and power socket:

    Available at all seats in all classes on the B737-800; USB ports available at all seats in all classes on the B737 MAX 8, power sockets available only in Business on the 737 MAX 8

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:
    • No individual screens are available; passengers can get inflight entertainment contents by downloading the SilkAir Studio app on their own personal electronic devices
  • Wi-fi:

    No

  • Inflight magazine:

    Silkwinds

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary (alcoholics included) in all classes on all flights

  • Upgraded meals in Premium Economy: No info available
  • Dine on demand in Business Class: No
  • Pets:

    Not accepted in the passenger cabin

Gallery

An A320 at the gate at Davao City airport (Photo Wikimedia Commons / Magalhães
An A320 at the gate at Davao City airport (Photo Wikimedia Commons / Magalhães

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