Singapore Airlines

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Airline info

  • Address: Airline House, 25 Airline Road, Singapore 819829
  • Contact number: +65 6223 8888
  • Website: www.singaporeair.com
  • IATA code/ICAO code: SQ / SIA

On-time performance and safety record

  • On time performance (2022): 83.2%
  • Average age of fleet (2023): 7.0 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Singapore Airlines is one of only ten carriers in the world recognized as 5-STAR by Skytrax and its hub at Changi airport has been awarded as best airport in the world for several years. The First class suites installed on some of its A380-800 feature separated armchair and bed and have been rated as the world’s best First Class in 2019 by Skytrax. Its female Flight Attendants with their traditional suits, known as “The Singapore Girls”, have become an icon of commercial aviation and a symbol of elegance and class. The airline  is one of the few featuring a 3+3+3 cross-section on its B777-300ERs. Its A350-900ULR (Ultra Long Range), configured with Business and Premium Economy cabins only, operate the longest non-stop flight in the world, linking Singapore and New York Newark: the Newark-Singapore leg has a scheduled flight time of 18 hours and 30 minutes. Not having a domestic network, the airline has been hit particularly in a hard way by the international travel bans issued worldwide as a consequence of the Covid pandemic. As a consequence of the folding of Silk Air into Singapore Airlines, in January 2021 the carrier started to receive Boeing 737s from its former subsidiary (now fully integrated), losing its characteristic of being an all-widebodies airline (Photo Wikimedia Commons / Adrian Pingstone)

  • Name: Silver Airways
  • Date founded: October 1, 1972
  • IATA code/ICAO code: SQ / SIA
  • CEO: Goh Choon Phong
  • Address: Airline House, 25 Airline Road, Singapore 819829
  • Contact number: +65 6223 8888
  • Website: www.singaporeair.com
  • Hub: Singapore
  • Focus cities: None
  • Airline alliance: Star
  • Frequent flyer programme: KrisFlyer
  • Fleet:

    131 aircraft

    • 19 Airbus A380-800 / 379-443-475 seats (12 First suites, 86 Business, 36 Premium Economy, 245 Economy or 12 First suites, 60 Business, 38 premium Economy, 333 Economy or 6 First suites, 82 Business, 44 Premium Economy, 343 Economy)
    • 15 Boeing 787-10 / 336 seats (36 Business, 301 Economy)
    • 52 Airbus A350-900 / 161-253-303 seats (67 Business, 94 Premium Economy or 42 Business, 24 Premium Economy, 187 Economy or 40 Business, 263 Economy)
    • 31 Boeing 777-300 & -300ER / 264-278-284 seats (4 First suites, 48 Business, 28 Premium Economy, 184 Economy or 8 First suites, 42 Business, 228 Economy or 8 First suites, 50 Business, 226 Economy)
    • 3 Boeing 777-200ER / 266-271 seats (38 Business, 228 Economy or 26 Business, 245 Economy)
    • 4 Airbus A330-300 / 285 seats (30 Business, 255 Economy)
    • 7 Boeing 747-400F / Cargo
  • Type of carrier: Full-service
  • Skytrax* rating: 5-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On all flights except those to/from the US, up to 50kg of baggage can be checked-in for free in First suites and First, 40kg in Business, 35 kg in Premium Economy and Economy Flexi, 30kg in Economy Standard and Economy Lite. On flights to/from the US, 2 bags (for a maximum total weight of 64kg) in First suites, First and Business, 2 bags totalling 32kg in Premium Economy and Economy can be checked-in for free

  • Pre-selection of seat:

    Any seat can be pre-selected for free in First suites, First and Business. A standard seat can be pre-selected for free in Premium Economy, Economy Flexi and Economy Standard, while it costs 5USD to Economy Lite ticket holders. An extra legroom (first row) seat can pre-selected at the cost of 25USD by Premium Economy and Economy passengers, while a forward zone seat cost 8USD to Economy passengers

  • Priority check-in:

    For business and premium Economy passengers, plus Kris Flyer Elite Gold or Star Alliance Gold members; First suites and First passengers and Solitaire PPS Club members with confirmed bookings on Singapore Airlines operated flights may check in at the First Class Check-in reception

  • Fast track at security:

    First suites, First and business passengers, plus Kris Flyer Elite Gold or Star Alliance Gold members

  • Access to lounge:

    First suites, First and business passengers, plus Kris Flyer Elite Gold or Star Alliance Gold members

  • Priority boarding:

    First suites, First, Business and Premium Economy passengers, plus Kris Flyer Elite Gold or Star Alliance Gold members

  • Seat pitch:
    • 81 inches (206cm) in First suites, 55 inches (140cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the A380-800;
    • 60 inches (152cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the A350-900;
    • 81 inches (206cm) in First suites, 55 inches (140cm) in Business, 38 inches (96cm) in premium economy, 32 inches (81cm) in economy or 71 inches (180cm) in First, 51 inches (130cm) in business, 32 inches (81cm) in Economy or 71 inches (180cm) in First, 60 inches (152cm) in Business, 32 inches (81cm) in economy on the B777-300ER;
    • 76 inches (193cm) in Business, 32 inches (81cm) in economy or 57 inches (145cm) in Business, 34 inches (86cm) in Economy on the B777-200ER;
    • 60 inches (152cm) in Business, 32 inches (81cm) in Economy on the B787-10 and A330-300
  • Seat width:
    • 35 inches-wide (89cm) armchair (plus a separated bed on selected aircraft) in First suites , 30 inches (76cm) in Business, 19.5 inches (49.5cm) in Premium Economy, 19 inches (48cm) in Economy on the A380-800;
    • 28 inches (71cm) in Business, 19 inches (48cm) in Premium Economy, 18 inches (46cm) in Economy on the A350-900;
    • 35 inches (89cm) in First suites, 28-30 inches in Business, 19 inches (48cm)  in Economy or 35 inches (89cm) in First suites, 24.5 inches (62cm) in Business, 19 inches (48cm) in Economy on the B777-300ER;
    • 30 inches (76cm) in Business, 19 inches (48cm)  in Economy or 27 inches (68.5cm) in Business, 17.5 inches (44.5cm) in Economy on the B777-200ER;
    • 30 inches (76cm) in Business, 17.5 inches (44.5cm) in Economy on the B787-10;
    • 24.5 inches (62cm) in Business, 19 inches (48cm) in Economy on the A330-300
  • USB port and power socket:

    USB ports available at every seat in all classes on selected A380-800, all A350-900 and all A330-300, in First suites, First and Business on the B777-300ER, in Business on the B787-10 and on selected B777-200; power sockets available at every seat in all classes on the A380-800, A350-900, B777-300ER, B787-10 and A330-300, in business only on the B777-200ER

  • Lie-flat seat:

    In First and Business on all aircraft except the A330 where angle-flat seats are featured in Business

  • Vanity kit:

    In First suites, First and Business

  • IFE screen width:
    • 23 inches (58.5cm) - 32 inches (81cm) on selected aircraft with the new suites - in First suites, 18 inches (46cm) in Business, 13.3 (34cm) inches in premium Economy, 11.1 inches (28cm) in Economy on the A380-800;
    • 23 inches (58.5cm) in First suites and First, 18 inches (46cm) in Business, 13.3 inches (34cm) in premium Economy, 11.1 inches (28cm) in Economy on the B777-300ER and A350-900;
    • 23 inches (58.5cm) in First, 15.4 inches (39cm) in Business, 13.3 inches (34cm) in Premium Economy, 10.6 inches (27cm) in Economy on the B777-200ER and A330-300;
    • 23 inches (58.5cm) in Business, 10.6 inches (27cm) in Economy on the B787-10
  • Wi-fi:

    Available on all aircraft of the fleet except for the A330-300

  • Inflight magazine:

    SilverKris

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights, including alcoholics

  • Upgraded meals in Premium Economy: On selected flights
  • Dine on demand in Business Class: No
  • Pets:

    No info available

Gallery

A B777-300ER departs London Heathrow (Photo Wikimedia Commons / Adrian Pingstone) Business Class seat on a B777-300ER (Photo Wikimedia Commons / Miya.m) Economy Class cabin on the B787-10 (Photo Wikimedia Commons / Edward Russell) Economy Class cabin on the A380-800 (Photo Wikimedia Commons / Rudy Herman)
A B777-300ER departs London Heathrow (Photo Wikimedia Commons / Adrian Pingstone)
Business Class seat on a B777-300ER (Photo Wikimedia Commons / Miya.m)
Economy Class cabin on the B787-10 (Photo Wikimedia Commons / Edward Russell)
Economy Class cabin on the A380-800 (Photo Wikimedia Commons / Rudy Herman)

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