Smartwings

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Airline info

  • Address: K letišti 1068/30, 160 08 Prague, Czech Republic
  • Contact number: +420 284 000 612
  • Website: www.smartwings.com
  • IATA code/ICAO code: QS / TVS

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 10.7 years
  • Major accidents in last 10 years: 1
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 6/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Smartwings in the Czech Republic is part of the SmartWings group which owns subsidiaries in Hungary, Poland and Slovakia as well as owning Czech Airlines as well. The airline also has a small business jet wing which operates Cessna Citation Sovereigns. Across the entire group, there are 50 aircraft in the fleet (Photo Wikimedia Commons / Bene Riobò)

  • Name: Smartwings
  • Date founded: 1997
  • IATA code/ICAO code: QS / TVS
  • CEO: Jiří Šimáně
  • Address: K letišti 1068/30, 160 08 Prague, Czech Republic
  • Contact number: +420 284 000 612
  • Website: www.smartwings.com
  • Hub: Prague
  • Focus cities: Brno
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    35 aircraft

    • 2 Boeing 737-900 / 212 seats
    • 24 Boeing 737-800 / 189 seats
    • 7 Boeing 737MAX 8 / 189 seats
    • 2 Boeing 737-700 / 148 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 2-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Not included with Economy Lite. Economy is 1x 23kg allowance with Business being 2x 32kg allowance. No prices given for such allowances but additional bags cost 25EUR (28USD) if booked up to 36 hours before departure or 35EUR (39USD) less than 36 hours before departure

  • Pre-selection of seat:

    “Comfort seat” selection costs 29EUR (35USD) with “Standard seats” costing 15EUR (18USD)

  • Priority check-in:

    No

  • Fast track at security:

    No

  • Access to lounge:

    No

  • Priority boarding:

    No

  • Seat pitch:
    • 29 inches (73cm) on the 737-800;
    • 31 inches (79cm) on the 737-700
  • Seat width:

    17 inches (43cm) across all the fleet

  • USB port and power socket:

    No

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens available onbord

  • Wi-fi:

    Available onboard selected aircraft at the cost of 2 EUR (2.20USD)

  • Inflight magazine:

    Fly & Buy Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Available for purchase through the SmartBistro; food and drinks can be pre-ordered around 48 hours before departure

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Welcome in the passenger cabin for a fee of 59EUR (65USD)

Gallery

One of the carrier's B737-800s (Photo Wikimedia Commons / Anna Zvereva)
One of the carrier's B737-800s (Photo Wikimedia Commons / Anna Zvereva)

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