Sunwing Airlines

Airline info

  • Address: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
  • Contact number: +1 877 978 69 46 / +1 877 786 94 64
  • Website: www.sunwing.ca
  • IATA code/ICAO code: WG / SWG

On-time performance and safety record

  • On time performance (2022): 57.8%
  • Average age of fleet (2023): 6.8 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 4/7
  • Covid-19 safety*** rating: 3/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Sunwing Airlines is a Canadian low-cost carrier flying to 70+ destinations across North America, Central America and the Caribbean Region from its hubs in Toronto, Montreal and other smaller airports in Canada. It has a particularly strong presence in Cuba, Dominican Republic and Mexico. It operates an all Boeing 737 fleet in a one class, high-density configuration (Photo Wikimedia Commons / Adrian Pingstone)

  • Name: Sunwing Airlines
  • Date founded: 2005 – commenced operations on November 25, 2005
  • IATA code/ICAO code: WG / SWG
  • CEO: Mark Williams (president)
  • Address: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
  • Contact number: +1 877 978 69 46 / +1 877 786 94 64
  • Website: www.sunwing.ca
  • Hub: Montreal, Toronto
  • Focus cities: Vancouver, Edmonton
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    16 aircraft

    • 4 Boeing 737 MAX 8 / 189 seats
    • 12 Boeing 737-800 / 189 seats
  • Type of carrier: Low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free checked baggage allowance is 1 bag up to 23kg for Elite Plus and Pemium Plus packages holders; all other passengers are extra-charged to check baggage in

  • Pre-selection of seat:

    Included in the Elite Plus, Premium and Premium Plus packages

  • Priority check-in:

    Included in the Elite Plus, Premium and Premium Plus packages

  • Fast track at security:

    Included in the Elite Plus and Premium Plus packages

  • Access to lounge:

    Available in Toronto, Vancouver, Edmonton and Winnipeg by paying an entrance fee varying from 50CAD for a 3 hours stay to 80CAD for a six hours stay

  • Priority boarding:

    Included in the Elite Plus, Premium and Premium Plus packages

  • Seat pitch:
    • 29 inches (73cm) on the B737 MAX 8 and B737-800
  • Seat width:
    • 17 inches (43cm) on the B737 MAX 8 and B737-800
  • USB port and power socket:

    USB ports available at all seats on the B737 MAX 8

  • Lie-flat seat:

    No

  • Vanity kit:

    No

  • IFE screen width:

    No individual screens are available onboard

  • Wi-fi:

    No

  • Inflight magazine:

    No

  • Onboard kit for kids:

    No

  • Food and beverages:

    Available for purchase onboard; meals can also pre-ordered online

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    No info available

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