Airline info

  • Address: 22 Aerial Place NE, Calgary, AB, Canada T2E 3J1
  • Contact number: +1 878 213 4308
  • Website: www.flyswoop.com
  • IATA code/ICAO code: WO / WSW

On-time performance and safety record

  • On time performance (2022): No info available
  • Average age of fleet (2023): 5.4 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: No info available
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Swoop is a Canadian ultra-low-cost carrier (ULCC) owned by WestJet (WS). It began flights on June 20, 2018  and was named after the parent airline’s desire to ‘swoop’ (or jump) into the Canadian market with a new business model. Hamilton International Airport is main hub and Edmonton International Airport the western hub. It flies an all-Boeing 737-800 fleet in a high-density, single class configuration to leisure destinations in Mexico, Jamaica, Florida and Las Vegas; 39 extra-legroom seats with a 33-34 inches seat pitch can be pre-selected for an extra charge (Photo Wikimedia Commons / Harpreet Sandu)

  • Name: Swoop
  • Date founded: 2017 – commenced operations on June 20, 2018
  • IATA code/ICAO code: WO / WSW
  • CEO: Charles Duncan (president)
  • Address: 22 Aerial Place NE, Calgary, AB, Canada T2E 3J1
  • Contact number: +1 878 213 4308
  • Website: www.flyswoop.com
  • Hub: Hamilton
  • Focus cities: Edmonton, Vancouver
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    9 aircraft

    • 9 Boeing 737-800 / 189 seats
  • Type of carrier: Ultra low-cost
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    :  There is no free baggage allowance; passengers pay 36.75CAD (28USD) to check-in a 33kg-heavy bag on flights shorter than 1,000km (621miles); 40-46CAD (30-35USD) on flights between 1,000 and 3,000km (621-1,865 miles); 50-56.50CAD (38-43USD) on flights longer than 3,000km (1,865 miles); up to 4 pieces of luggage (23kg each) can be checked-in by a single passenger

  • Pre-selection of seat:

    Standard seat can be pre-selected for 10-20CAD (7.50-15USD); a Front Standard for 15-25CAD (11.50-19USD); a Back Extra Legroom for 20-30CAD (15-23USD); an Exit Row for 25-35CAD (19-27USD); a Front Extra Legroom for 40-50CAD (30-38USD); fares vary depending on the length of the flight; seat pre-selection is free for children under 14 years old

  • Priority check-in:


  • Fast track at security:


  • Access to lounge:


  • Priority boarding:


  • Seat pitch:
    • 29 inches (73cm) on the B737-800
  • Seat width:
    • 17 inches (43cm) on the B737-800
  • USB port and power socket:

    Available at all seats

  • Lie-flat seat:


  • Vanity kit:


  • IFE screen width:

    No individual screens are available onboard; inflight entertainment contents are available on personal electronic devices by downloading the Swoop Stream app

  • Wi-fi:

    Several connecting packages available for purchase

  • Inflight magazine:


  • Onboard kit for kids:


  • Food and beverages:

    Available for purchase onboard

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Not available
  • Pets:

    Not accepted in the passenger cabin


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