Tap

Airline info

  • Address: Aeroporto de Lisboa 1704-801 Lisbon
  • Contact number: +351 211 234 408
  • Website: www.flytap.com
  • IATA code/ICAO code: TP / TAP

On-time performance and safety record

  • On time performance (2022): 61.8%
  • Average age of fleet (2023): 8.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 7/7
  • Covid-19 safety*** rating: 6/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

In November 2018 TAP was the first airline in the world to fly the A330-900neo. It was also the first to fly the narrowbody A321LR across the Atlantic, between Porto and Newark in March 2019. With a long-haul network traditionally strong in Africa and South America, during 2019 TAP expanded considerably its North American portfolio of destinations, adding Washington, Chicago, San Francisco and Montreal. TAP doesn’t feature a Premium Economy cabin section on long range flights, but the first 12 rows of the Economy cabin on the A330-900 and the first 6 rows of the Economy cabin on the A321LR are called Xtra and offer 86cm (34”) of legroom (Photo Wikimedia Commons / Nicky Boogaard)

  • Name: Tap Air Portugal
  • Date founded: March 1945 – commenced operations in September 1946
  • IATA code/ICAO code: TP / TAP
  • CEO: Antonoaldo Neves
  • Address: Aeroporto de Lisboa 1704-801 Lisbon
  • Contact number: +351 211 234 408
  • Website: www.flytap.com
  • Hub: Lisbon
  • Focus cities: Porto
  • Airline alliance: Star
  • Frequent flyer programme: Tap Miles&Go
  • Fleet:

    103 aircraft

    • 19 Airbus A330-900neo / 298 seats (34 Business, 264 Economy)
    • 5 Airbus A330-200 / 269 seats (25 Business, 244 Economy)
    • 8 Airbus A321-LR /168 seats (16 Business, 152 Economy)
    • 8 Airbus A321neo / 216 seats
    • 3 Airbus A321-200 / 216 seats
    • 8 Airbus A320neo / 174 seats
    • 16 Airbus A320-200 / 174 seats
    • 9 Airbus A319-100 / 144 seats
    • 4 Embraer 195 / 118 seats
    • 13 Embraer 190 / 106 seats
    • 8 ATR 72-600 / 70 seats
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On long-haul flights, free baggage allowance is 3 bags each not heavier than 32kg in Top Executive (Business), 2 bags each up to 32kg in Executive (Business), 2 bags up to 23kg each in Economy Plus, 1 bag up to a weight of 23kg in Economy Classic and Basic; on flights to Europe and Madeira/Azores, free baggage allowance is 2 bags each not heavier than 32kg in Top Executive and Executive (Business), 2 bags each not heavier than 23kg in Economy Plus, 1 bag not hravier than 23kg in Economy Classic and Economy Basic; Economy Discount fare holders do not have any free baggage allowance included in their ticket

  • Pre-selection of seat:

    Available at a cost of 32EUR (35USD) for Economy Discount and Economy Basic ticket holders, for free in all other classes (long haul flights

  • Priority check-in:

    Business and Economy Plus passengers plus Tap Miles&Go Silver and Gold members

  • Fast track at security:

    Business passengers plus Tap Miles&Go Silver and Gold members

  • Access to lounge:

    Business passengers plus Tap Miles&Go Silver and Gold members

  • Priority boarding:

    Business and Economy Plus passengers plus Tap Miles&Go Silver and Gold members

  • Seat pitch:
    • 44 inches (111cm) in Business, 34 inches (86cm) in Economy Xtra, 31 inches (79cm) in Economy on the A330-900 and A321LR;
    • 60 inches (152cm) in Business, 32 inches (81cm) in Economy on the A330-200;
    • 32-30 inches (81-76cm) on the A321neo, A321-200, A320neo, A320-200 and A319-100;
    • 30 inches (76cm) on the ERJ-195, ERJ-190 and ATR 72-600
  • Seat width:
    • 22.5 inches (57cm) in Business, 18 inches (46cm) in Economy and Economy Xtra on the A330-900 and A321LR;
    • 20 inches (51cm) in Business and 18 inches (46cm) in Economy on the A330-200;
    • 18 inches (46cm) on the A321neo, A321-200, A320neo, A320-200 and A319-100;
    • 18 inches (46cm) on the ERJ-195 and ERJ-190;
    • 17 inches (43cm) on the ATR 72-600
  • USB port and power socket:

    At all seats on the A330-900 and A321LR, in Business Class only on the A330-200

  • Lie-flat seat:

    In Business on the A330-900, A330-200 and A321LR

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 16inches (40.5cm) in Business and 12 inches (30.5cm) in Economy Xtra and Economy on the A330-900 and A321LR
  • Wi-fi:

    Available on the A330-900 and A321LR

  • Inflight magazine:

    Up Magazine

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Welcome in the pax cabin up to a weight of 8kg, pet bag included. Fares from 35EUR (45USD) one-way (domestic flights) to 150EUR (185USD) one-way (long-haul flights)

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