Thai Airways

Airline info

  • Address: 89 Vibhavadi Rangsit Road, Bangkok 10900, Thailand
  • Contact number: +66 2545 1000
  • Website: www.thaiairways.com
  • IATA code/ICAO code: TG / THA

On-time performance and safety record

  • On time performance (2023): 70.2%
  • Average age of fleet (2024): 7.7 years
  • Major accidents in last 10 years: 2
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 5/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Thai Airways only has widebody jets in its fleet, with subsidiary Thai Smile operating narrowbody aircraft on most of short-haul, domestic flights. The vast array of aircraft models and internal layouts of cabins penalizes the uniformity of onboard comfort and amenities (Photo Wikimedia Commons / N509FZ)

  • Name: Thai Airways International
  • Date founded: March 29, 1960
  • IATA code/ICAO code: TG / THA
  • CEO: Chaiyapruk Didyasarin
  • Address: 89 Vibhavadi Rangsit Road, Bangkok 10900, Thailand
  • Contact number: +66 2545 1000
  • Website: www.thaiairways.com
  • Hub: Bangkok (BKK)
  • Focus cities: Phuket
  • Airline alliance: Star
  • Frequent flyer programme: Royal Orchid Plus
  • Fleet:

    61 aircraft

    • 6 Airbus A380-800 / 507 seats (12 First, 60 Business, 435 Economy)
    • 14 Boeing 777-300ER / 348-364 seats (42 Business, 306 Economy or 34 Business, 330 Economy)
    • 6 Boeing 777-200ER / 292-309 seats (30 Business, 262 Economy or 30 Business, 279 Economy)
    • 12 Airbus A350-900 / 321 seats (32 Business, 289 Economy)
    • 15 Airbus A330-300 / 294-299 seats ( 31 Business, 263 Economy or 36 Business, 263 Economy)
    • 2 Boeing 787-9 / 298 seats (30 Business, 268 Economy)
    • 6 Boeing 787-8 / 264 seats (24 Business, 240 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: 4-STAR
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    First and Business passengers can have two checked bags with an allowance of 32kgs each; in Economy allowance is two checked bags weighing 23kg each

  • Pre-selection of seat:

    Complimentary for First and Business passengers; in Economy, seat selection can cost anywhere between 464-6194THB (15-200USD) depending on the destination

  • Priority check-in:

    First and Business passengers, plus Royal Orchid Plus Gold and Platinum members

  • Fast track at security:

    First and Business passengers, plus Royal Orchid Plus Platinum members

  • Access to lounge:

    First and Business passengers, plus Royal Orchid Plus Gold and Platinum members

  • Priority boarding:

    First and Business passengers, plus Royal Orchid Plus Gold and Platinum members

  • Seat pitch:
    • 83 inches (211cm) in First, 74 inches (188cm) in Business, 32 inches (81cm) in Economy on the A380-800;
    • 87 inches (221cm) in Business, 32 inches (81cm) in Economy on the B777-300ER;
    • 61 inches (155cm) in Business, 32 inches (81cm) in Economy on the B777-300;
    • 61 inches (155cm) in Business, 34 inches (86cm) in Economy on the B777-200ER;
    • 60 inches (152cm) in Business, 32 inches (81cm) in Economy on the B777-200;
    • 44 inches (112cm) in Business, 32 inches (81cm) in Economy on the A350-900;
    • 58 inches (147cm) in Business, 32 inches (81cm) in Economy on the A330-300;
    • 61 inches (155cm) in Business, 32 inches (81cm) in Economy on the B787-9 and B787-8
  • Seat width:
    • 26.5 inches (67cm) in First, 20 inches (51cm) in Business, 18 inches (46cm)s in Economy on the A380;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the B777-300, B777-300ER, B777-200, B777-200ER, A350-900, A330-300;
    • 21 inches (53cm) in Business, 17 inches (43cm) in economy on the B787-9 and B787-8
  • USB port and power socket:

    Available on all aircraft

  • Lie-flat seat:

    In First and Business on the A380-800 and in Business on the B777-300, B777-200 and selected A330-300; selected A330-300 have angle-flat seats

  • Vanity kit:

    In First and Business on long-haul flights

  • IFE screen width:
    • 23 inch (58.5cm) in First, 15 inches (38cm) in Business, 10.6 inches (27cm) in Economy on the A380-800;
    • 15 inches (38cm) in Business, 9 inches (23cm) in Economy on the B777-300 and -300ER;
    • 15 inches (38cm) in Business, 11 inches (28cm) in Economy on the B777-200ER; 1
    • 0.4 inches (26.5cm) in Business and Economy on the B777-200; 16 inches (41cm) in Business, 11 inches (28cm) in Economy on the A350-900;
    • 15 inches (38cm) in Business, 10.4 inches (26.5cm) in Economy on the A330-300;
    • 16 inches (41cm) in Business, 11 inches (28cm) in Economy on the B787-9;
    • 15 inches (38cm) in Business, 9 inches (23cm) in Economy on the B787-8
  • Wi-fi:

    Available on the A380-800, A350-900, A330-300 and B787. The Wi-Fi comes in four packages offering 30mb, 100mb, 500mb and Unlimited Data. The prices vary for the different aircraft but range anywhere between 310-1858THB (10-60USD)

  • Inflight magazine:

    Sawasdee Magazine

  • Onboard kit for kids:

    Yes

  • Food and beverages:

    Complementary, including alcoholics, across all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: No
  • Pets:

    Pets are not allowed in the passengers cabin

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