Turkish Airlines

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Airline info

  • Address: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Turkey
  • Contact number: +90 212 463 63 63
  • Website: www.turkishairlines.com
  • IATA code/ICAO code: TK / THY

On-time performance and safety record

  • On time performance (2022): 74.0%
  • Average age of fleet (2023): 7.3 years
  • Major accidents in last 10 years: 3
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: 5/7
  • Covid-19 safety*** rating: 7/7
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Turkish Airlines is the fourth largest carrier in the world in point of destinations served and the first in point of number of Countries it flies to. Its fleet grew like no other in the world during the last decade, to the point that its historic hub at Istanbul Ataturk airport was no more capable to welcome all traffic appropriately. In 2019, a new airport opened to the north of Istanbul and all flights have been transferred there: when completed with its six runways and two terminals, it will be the largest in the world in point of traffic capacity, around 200mln passengers per year. TK has stakes in airlines such as AnadoluJet, Air Albania and SunExpress. Its safety record is far from satisfying, with three major accidents in the last six years and a fatal one in 2009, when a B737-800 crashed while approaching Amsterdam Schiphol airport, causing the death of 9 people onboard (including three pilots) while 86 more were injured and hospitalized. It is one of the few airlines in the world to have a 2+3+2 cross-section in Business on its B777-300ER, where most of airlines feature 1+2+1 (Photo Wikimedia Commons / Adam Moreira)

  • Name: Turkish Airlines
  • Date founded: May 20, 1933
  • IATA code/ICAO code: TK / THY
  • CEO: Bilal Ekşi
  • Address: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Turkey
  • Contact number: +90 212 463 63 63
  • Website: www.turkishairlines.com
  • Hub: Istanbul
  • Focus cities: Ankara, Izmir
  • Airline alliance: Star
  • Frequent flyer programme: Miles&Smiles
  • Fleet:

    318 aircraft

    • 33 Boeing 777-300ER / 349 seats (49 Business, 300 Economy)
    • 3 Airbus A350-900 / 329 seats (32 Business, 297 Economy)
    • 14 Boeing 787-9 / 300 seats (30 Business, 270 Economy)
    • 40 Airbus A330-300 / 289 seats (28 Business, 261 Economy)
    • 13 Airbus A330-200 / 220-223-250-281 seats (30 Business, 190 Economy or 40 Business, 183 Economy or 22 Business, 228 Economy or 22 Business, 259 Economy)
    • 66 Airbus A321-200 / 178-180-194 seats (20 Business, 158 Economy or 16 Business, 164 Economy or 194 Economy)
    • 25 Airbus A321neo / 182 seats (20 Business, 162 Economy)
    • 13 Airbus A320-200 / 159 seats
    • 6 Airbus A319-100 / 132 seats
    • 11 Boeing 737 MAX 8 / 151 seats (16 Business, 135 Economy)
    • 1 Boeing 737 MAX 9 / 169 seats (16 Business, 153 Economy)
    • 15 Boeing 737-900ER / 169 seats (16 Business, 153 Economy)
    • 60 Boeing 737-800 / 151 seats (16 Business, 135 Economy)
    • 8 Boeing 777-200F / Cargo
    • 10 Airbus A330-200F / Cargo
  • Type of carrier: Full-service
  • Skytrax* rating: 3-STAR
    • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    On international flights, 2 bags for a total of 64kg in Business and 2 bags for 46kg in Economy can be checked-in for free; on domestic flights, baggage allowance is 30kg in Business, 25kg in Economy PrimeFly, 15kg in Economy EcoFly

  • Pre-selection of seat:

    Seat selection is complimentary across all classes; in Economy, it is free only from 100 days before the flight until check-in opens

  • Priority check-in:

    Business passengers plus Miles&Smiles Elite and Elite Plus members

  • Fast track at security:

    Business passengers plus Miles&Smiles Elite and Elite Plus members

  • Access to lounge:

    Business passengers plus Miles&Smiles Elite and Elite Plus members

  • Priority boarding:

    Business passengers plus Miles&Smiles Elite and Elite Plus members

  • Seat pitch:
    • 78 inches (198cm) in Business, 31 inches (79cm) in Economy on the B777-300ER;
    • 44 inches (112cm) in Business, 31 inches (79cm) on the A350-900
    • 61 inches (155cm) in Business, 31-33 inches (79-84cm) Economy on the A330-300 and A330-200;
    • 44 inches (112cm) in Business, 30 inches (76cm) in Economy on the B787-9;
    • 43 inches (109cm) in Business, 30-31 inches (76-79cm) in Economy on the B737-900ER and selected B737-800;
    • 35 inches (89cm) in Business, 30-31 inches (76-79cm) Economy on selected B737-800;
    • 34 inches (86cm) in Business, 32 inches (81cm) in Economy on the A321-200 and A320-200 and selected A321neo;
    • 37 inches (94cm) in Business, 30 inches (76cm) in Economy on selected A321neo;
    • 37 inches (94cm) in Business, 31 inches (79cm) in Economy on the A319-100
  • Seat width:
    • 22 inches (56cm) in Business, 18 inches (46cm) in Economy on the B777-300ER;
    • 20 inches (51cm) in Business, 17.5 inches (44.5cm) in Economy on the A350-900
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B787-9;
    • 21 inches (53.5cm) in Business, 18 inches (46cm) in Economy on the A330-300 and A330-200;
    • 20 inches (51cm) in Business, 17 inches (43cm) in Economy on the B737-900ER and B737-800;
    • 20 inches (51cm) in Business, 18 inches (46cm) in Economy on the A321-200, selected A321neo and selected A320-200;
    • 21 inches (53.5cm) in Business, 18 inches (46cm) in Economy on selected A321neo;
    • 17.5 inches (44.5cm) on the A319-100
  • USB port and power socket:

    USB ports are available (in all classes) on the A350-900, B787-9 and A321neo. Power sockets are available in all classes on the B777-300ER, A350-900, B787-9 and A330-300, while on the A330-200 are available in Business only

  • Lie-flat seat:

    In Business except for selected A330-200, where Business Class features angle-flat seats

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:
    • 18 inches (46cm) in Business, 11.6 inches (29.5cm) in Economy on the B787-9;
    • B777-300ER, A350-900, A330-300 and A330-200 all have individual IFE screens
  • Wi-fi:

    Available on the B777-300ER, A350-900, B787-9, A330-300 and A321neo; 1 GB of free internet service is provided to guests flying in Business; guests traveling in Economy can benefit from a 1-hour package for 68TRY (10USD) or 24-hour package for 205TRY (30USD). Business Class guests, who have consumed their quota, can continue to use this service by purchasing a package

  • Inflight magazine:

    Skylife

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary, including alcoholics, in all classes on all flights

  • Upgraded meals in Premium Economy: Not available
  • Dine on demand in Business Class: Yes
  • Pets:

    Pets can be carried in the cabin as long as the weight of the animal and the container does not exceed 8kg

Gallery

A B777-300ER landing at Amsterdam Schipol (Photo Wikimedia Commons / Styyx) A B737 MAX 8 on final approach at Istanbul (Photo Wikimedia Commons / Anna Zvereva)
A B777-300ER landing at Amsterdam Schipol (Photo Wikimedia Commons / Styyx)
A B737 MAX 8 on final approach at Istanbul (Photo Wikimedia Commons / Anna Zvereva)

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