Uganda Airlines

Airline info

  • Address: EagleAir Hangar Complex, Entebbe International Airport - Old Airport P.O. Box 431, Entebbe, Uganda
  • Contact number: +256 200 406 400
  • Website: www.ugandaairlines.com
  • IATA code/ICAO code: UR / UGD

On-time performance and safety record

  • On time performance (2023): No info available
  • Average age of fleet (2024): 1.2 years
  • Major accidents in last 10 years: 0
  • Accidents with fatalities: 0
  • Airlineratings** safety rating: No info available
  • Covid-19 safety*** rating: No info available
** AIRLINERATINGS SAFETY RATING is based on a comprehensive analysis of crash and pilot related serious incident data combined with audits from the world’s aviation governing body ICAO and leading association, IATA, along with the latest COVID-19 compliance data. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com
*** COVID-19 SAFETY RATING takes into consideration seven factors for each airline: COVID-19 website information and instructions, social distancing on boarding, Flight Attendant personal protection equipment, face masks compulsory, meal service modified, passenger sanitizer kit, deep clean of aircraft. Each airline has the potential to earn a maximum of seven stars. See also www.airlineratings.com

Founded in 2018 as a revival of former national carrier Air Uganda which had ceased operations in 2001, Uganda Airlines started operations in August 2019. It has a fleet of 4 ERJ-900 regional jets, flying to destinations in Kenya, South Sudan, Tanzania, Somalia. At the end of 2020 it received the first of 2 Airbus A330-800, for long-haul flights intended to London Heathrow and Mumbai  (Photo Airbus)

  • Name: Uganda Airlines
  • Date founded: January 30, 2018 – commenced operations August 28, 2019
  • IATA code/ICAO code: UR / UGD
  • CEO: Cornwell Muleya
  • Address: EagleAir Hangar Complex, Entebbe International Airport - Old Airport P.O. Box 431, Entebbe, Uganda
  • Contact number: +256 200 406 400
  • Website: www.ugandaairlines.com
  • Hub: Entebbe
  • Focus cities: None
  • Airline alliance: None
  • Frequent flyer programme: None
  • Fleet:

    6 aircraft

    • 2 Airbus A330-800 / 258 seats (20 Business, 28 Premium Economy, 210 Economy)
    • 4 Canadair CRJ-900 / 76 seats (12 Business, 64 Economy)
  • Type of carrier: Full-service
  • Skytrax* rating: Not rated
  • * SKYTRAX (www.skytraxratings.com) is the most prestigious independent rating agency in commercial aviation. Its five stars rating system regarding airline quality has become a status symbol for carriers around the world. Here is what the stars stand for:

    • - 5 STARS: Awarded to airlines achieving a very high, overall quality performance. It recognizes high standards of onboard product together with consistent and excellent standards of staff service across airport and cabin environments
    • - 4 STARS: Awarded to airlines that deliver a good overall quality performance and provide good product standards across different travel cabins
    • - 3 STARS: Awarded to airlines delivering a fair quality performance equating to the industry 'average' of acceptable product and service standards
    • - 2 STARS: Shows airlines delivering a lower total quality performance, in some instances below the industry average across many rating categories
    • - 1 STAR: Represents a poor quality of product delivered across the assessment sectors
  • Checked luggage:

    Free baggage allowance is the following: 32kg in Business, 23kg in Economy

  • Pre-selection of seat:

    Free for Business passengers, available to all other passengers by paying a fee

  • Priority check-in:

    Business passengers

  • Fast track at security:

    No info available

  • Access to lounge:

    Free for Business passengers, Economy cabin can access the lounge in Entebbe by paying a fee

  • Priority boarding:

    Business passengers

  • Seat pitch:
    • 41 inches (104cm) in Business, 38 inches (96cm) in Premium Economy, 32 inches (81cm) in Economy on the A330-800;
    • 37 inches (94cm) in Business, 30 inches (76cm) in Economy on the CRJ-900
  • Seat width:
    • 22 inches (56cm) in Business, 19 inches (48cm)in Premium Economy, 18 inches (46cm) in Economy on the A330-800;
    • 19.5 inches (50cm) in Business, 17 inches (43cm) in Economy
  • USB port and power socket:

    At all seats in all classes on the A330-800

  • Lie-flat seat:

    In Business on the A330-800

  • Vanity kit:

    In Business on long-haul flights

  • IFE screen width:

    Individual screens available in all classes on the A330-800

  • Wi-fi:

    No info available

  • Inflight magazine:

    Ng’aali

  • Onboard kit for kids:

    No

  • Food and beverages:

    Complimentary in all classes on all flights

  • Upgraded meals in Premium Economy: No info available
  • Dine on demand in Business Class: No info available
  • Pets:

    Not allowed in the passenger cabin

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